Front Royal Ford - Service Center

The service department at Front Royal Ford is a very efficient part of the dealership. The staff is very professional and cooperative. efficient part of the dealership. The staff is very professional and cooperative. More

I've been told on 2 occasions by Ms Oconner that she would get with the warranty depot and call me back, I've heard nothing. The warranty work was not completed and I had to pay $110 out of my pocket. I would get with the warranty depot and call me back, I've heard nothing. The warranty work was not completed and I had to pay $110 out of my pocket. I purchased the extended warranty when I purchased my vehicle but I'll never waste the money again when the dealership doesn't want to stand behind their work. This is the second time my vehicle has to be repaired for the same thing. More

Concierge service has been a wonderful support for us. We consider our dealer the best! We consider our dealer the best! More

Jared was quick, friendly, and Knowledgeable. He found the exact truck I was looking for, it was a very easy great experience. He found the exact truck I was looking for, it was a very easy great experience. More

People were Friendly and quick with the car inspection. Facility was clean. Were out in less than 45 min Facility was clean. Were out in less than 45 min More

Told me couldn't turn off adaptive trans learning. ..I did with forscan...told me my door latch needed replacement because light was on on dash...after I told them I already checked it and it wasn't th ..I did with forscan...told me my door latch needed replacement because light was on on dash...after I told them I already checked it and it wasn't that or the wiring harness....had a short to ground in circuit which I fixed myself...they would have replaced the door latch and charged me 750 bucks and then would have charged me more to continue diagnosing problem after that didn't work...this leads me to believe that they didn't even diagnose the problem to begin with because if they had they would have realized the door latch wasn't the problem to begin with....there are a couple other things but was not impressed with the dealership and won't be taking my truck back there in the future...they Def just try to take advantage of customers who come in....not all of us are idiots like they assume More

Easy to deal with. I live in Winchester so it’s a little ways to go but the experience is well worth it! I live in Winchester so it’s a little ways to go but the experience is well worth it! More

They are awesome in service department! thank you ! For your knowledge and professional attitude! Great work knowledge! thank you ! For your knowledge and professional attitude! Great work knowledge! More

There was a huge mistake on the pricing on my daughter 2020 Chevy. We got it straightened out, but if we weren’t paying attention it would have slipped by. Jered was great to deal with, my daughter were v 2020 Chevy. We got it straightened out, but if we weren’t paying attention it would have slipped by. Jered was great to deal with, my daughter were very impressed with him handling the sell. Enjoyed working with him More

The work was done in a professional way and done in a timely way like them as professional workers timely way like them as professional workers More