Front Royal Ford - Service Center

The wait time for an annual inspection was pretty long. However, after my car was taken back for inspection & service, it proceeded very quickly, and the work was done well. However, after my car was taken back for inspection & service, it proceeded very quickly, and the work was done well. More

The wrong part was ordered to repair my cover for the bed of my new pickup. I have driven to Front Royal and back 2 times for this repair form Alexandria. The sad thing is no one even apologized for the mis of my new pickup. I have driven to Front Royal and back 2 times for this repair form Alexandria. The sad thing is no one even apologized for the mistake. This is the 3rd time I have had a negatiave experience and no one has cared to reply. Pretty Sad. Now I am waiting again for a replacement part. More

Short wait for unscheduled servicing. Reasonable price. Always enjoy dealing with Zach. Like the new furniture in wait area. I have nothing else to say Always enjoy dealing with Zach. Like the new furniture in wait area. I have nothing else to say More

The service was great, had 4 tires mounted/balance, oil & filter, and state inspection bonus the auto was also washed, in under two hours, nice job. filter, and state inspection bonus the auto was also washed, in under two hours, nice job. More

Service Department was friendly, considering I was there early on a Saturday Morning. I was there for an oil change on a 2016 ford fiesta I had just bought there a few weeks ago from the used sales departme early on a Saturday Morning. I was there for an oil change on a 2016 ford fiesta I had just bought there a few weeks ago from the used sales department. I was surprised to find out my first oil change was free. More

Made arrangements online to purchase vehicle. Arrived at scheduled time and all was taken care of in a timely manner from test drive, to purchase, to finance dept. scheduled time and all was taken care of in a timely manner from test drive, to purchase, to finance dept. More

Employees are rude. The information given is not consistent. Some information given is completely inaccurate. Services are preformed that we did not ask for and expected to pay for them. Overall, ju consistent. Some information given is completely inaccurate. Services are preformed that we did not ask for and expected to pay for them. Overall, just not a good experience with Front Royal Ford as a whole and will probably not return nor recommend More

Feel that dealership should’ve offered to pay for service needed on truck since problems with engine/exhaust causing driving issues occurred within 30 day window of buying vehicle and buying extended warrant needed on truck since problems with engine/exhaust causing driving issues occurred within 30 day window of buying vehicle and buying extended warranty costing an additional $5,000 did not cover any of the problems associated with the need for service so soon after purchasing the vehicle. It was obvious Roy did not want to even discuss the issue and was evasive with his responses and just wanted to quickly end the conversation. All other people involved in sale, financing and service of truck were good to deal with especially Roland of financing who went above and beyond to at least try to help in some way and took time to go over everything and was very helpful and respectful of my issues and concerns. More