Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Front Royal Ford - Service Center

Front Royal, VA

4.5
450 Reviews

450 Reviews of Front Royal Ford - Service Center

Sort by
July 07, 2021

They got me on quick. Also we’re very nice . I like that the service is close to home also. They also did an inspection! More

by sharonlynn59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Braithwaite
Report | Print
Jul 14, 2021 -

Front Royal Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

June 30, 2021

Prompt service, courtesy, respectful and will go back! Thank you! More

by fishel_angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 30, 2021

Zach was very professional and extremely pleasant to work with More

by db12
Customer Service
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2021 -

Front Royal Ford responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

June 30, 2021

Great work but took twice as long as the forty five minutes quoted More

by ceddt77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Report | Print
Jul 06, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 22, 2021

Everybody are so friendly and they are service oriented, you don’t need to make an appointment , they take care of you in a good adequate time . I’m very please with the entire service department. More

by ALJ35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Report | Print
Jun 29, 2021 -

Front Royal Ford responded

Hi, we're glad you had such a wonderful experience with us! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

June 22, 2021

Front Royal Ford took great care of me and my vehicle. They were courteous and very professional. More

by rebelpit
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear our Staff took such great care of you! We hope to see you here again!

June 09, 2021

I have came here for service for several years and will continue to do so. The service is fast and easy to schedule. I can drop my car off at night and its ready the next day. More

by LEIGHGRUBBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Report | Print
Jun 16, 2021 -

Front Royal Ford responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

June 08, 2021

The wait time for an annual inspection was pretty long. However, after my car was taken back for inspection & service, it proceeded very quickly, and the work was done well. More

by PIPLANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Report | Print
Jun 16, 2021 -

Front Royal Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

June 07, 2021

The wrong part was ordered to repair my cover for the bed of my new pickup. I have driven to Front Royal and back 2 times for this repair form Alexandria. The sad thing is no one even apologized for the mis More

by rorndorff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Aguilar
Report | Print
Jun 23, 2021 -

Front Royal Ford responded

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. If you’d like to discuss this matter with one of our staff members, please give us a call at (540) 636-2901 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon. Take care!

May 25, 2021

We had a problem with the 2nd and 3rd row seats not working. The service technician found and fixed the problem. More

by BILLJOANHOLLOWAY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Aguilar
Report | Print
1
...
35
36
37
...
45