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Front Royal Ford - Service Center

Front Royal, VA

4.5
450 Reviews

450 Reviews of Front Royal Ford - Service Center

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August 26, 2021

Very good dealership, I would highly recommend Front Royal Ford . Great sales people and great deals and great service. Always have a good selection of vehicles. More

by jds104-1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Funk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Whittaker, Billy Albright, Kirsten Parker, Steve Sarecky, Hamza Saeed, John Aguilar
Sep 03, 2021 -

Front Royal Ford responded

Hi, we are happy we could make your experience a positive one! Thanks again for the recommendation, and have an amazing day!

August 23, 2021

Oil change, tire rotation and inspection all completed and super quick. Satisfied with service! I still need to go back for a window seal replacement, but they were great. More

by msnmyma24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Front Royal Ford responded

Hello, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

August 23, 2021

Very friendly and professional at all times. I have been dealing with them for over 40 years. Have purchased 3 vehicles from them in the past More

by bettymartin0849
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Front Royal Ford responded

Hi, your comments keep us motivated and working hard for all our guests! At Front Royal Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 23, 2021

While they did the basic services I asked for (inspection, oil change, tire balance and rotation), they had my truck from Sunday afternoon to Thursday and never called me to tell me anything. Th More

by jeffallenenterprises
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zach Orndorff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Sep 07, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Front Royal Ford. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (540) 636-2901 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

July 30, 2021

I brought my truck in for a oil change. The staff was very polite and professional. I recommend this dealership to not only purchase a new ford but also for their high quality maintenance department. More

by Jda88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Aug 19, 2021 -

Front Royal Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

July 30, 2021

Service personal were polite and responsive. Service appears to have done properly. I had no idea that the tires or breaks were so warn. I was disappointed that the intermittent 'Check Park Aid' message More

by Bbrackman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen Peterson, John Aguilar
Aug 19, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 26, 2021

It would be helpful to be able to schedule service instead of first come first serve. Having customers line up before the service department opens is a strange practice in my opinion. More

by chad.wray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
July 26, 2021

very nice, friendly service, car was done in just a couple of hours. Look forward to dealing with the service dept again, As always service people are very helpful, Thanks More

by GRL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
July 19, 2021

Dropped truck off in am and it was ready by noon. Everyone was friendly and helpful. I will recommend them to friends and family. Ok More

by timglitzner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Aug 19, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 08, 2021

I always receive great service at Front Royal Ford. The service manager and staff always inform me of what is needed to be done and the estimated cost which I appreciate. Gerald More

by BONNDODS5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Aguilar
Jul 14, 2021 -

Front Royal Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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