Front Royal Ford - Service Center

Drop off and service. Was done, I was contacted when finished. Good price and hours finished. Good price and hours More

I went to FR Ford last week to install a new set of tires. It was 3 and 1/2 hours before I was told by the Service Dept. the tires which were supposed to be delivered that day would not be delivered un tires. It was 3 and 1/2 hours before I was told by the Service Dept. the tires which were supposed to be delivered that day would not be delivered until the following day. Thus between the time wasted at the dealership and my travel time, I shot most of my day. This lack of respect for my time is not acceptable. Front Royal Ford needs to realize their customers have other things to do rather than sit around in your waiting room. For this inconvenience, I was offered nothing, not even a car wash, and only the most grudging of apologies. All in all, very disappointing and not what I have experienced at other Ford dealers. More

Had a GREAT Experience on first ever Service Dept. visit! Service Advisor Zach Orndorff was helpful, thorough and followed through on EVERY detail! Highly Recommend! visit! Service Advisor Zach Orndorff was helpful, thorough and followed through on EVERY detail! Highly Recommend! More

Oil changes. etc. are easy and smooth. Everyone courteous and helpful. pleasant to do business with. and helpful. pleasant to do business with. More

The service technician very friendly and professional The service technician very friendly and professional got my vehicle in and out as promised The service technician very friendly and professional got my vehicle in and out as promised More

Completed quickly. Very nice people. Made appointment online and had no issues! Would recommend this dealer for sure. online and had no issues! Would recommend this dealer for sure. More

Very helpful all the staff are very friendly. I just bought a new truck from them. That process was a pleasure. Never was able to say that before. They also work on my other Ford trucks when need be and bought a new truck from them. That process was a pleasure. Never was able to say that before. They also work on my other Ford trucks when need be and I’m always taken care of. It will be done when they say it will done. I’m in and out with my truck and on with the rest of my day. A happy customer. Thanks. More

There was no oil change sticker put on the windshield to remind me of the next oil change or did put the milage for the next oil change anywhere else. remind me of the next oil change or did put the milage for the next oil change anywhere else. More

I am always happy with the service I receive at Front Royal Ford. Everyone in the service department has always been gracious, but I especially like dealing with Zach Orndorff; he explains things thorou Royal Ford. Everyone in the service department has always been gracious, but I especially like dealing with Zach Orndorff; he explains things thoroughly and answers all my questions. He is a great guy to deal with, and I’m glad you have him on your staff! More

I've had 2 service experiences with Front Royal Ford, and both have been excellent. I live 1/2 mile from Malloy Ford, and although Front Royal Is a lot further away, their service is better. Front Royal Ford both have been excellent. I live 1/2 mile from Malloy Ford, and although Front Royal Is a lot further away, their service is better. Front Royal Ford will be my service choice into the future. I might add that the waiting area is pleasant to wait in. More