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Front Royal Ford - Service Center

Front Royal, VA

4.4
396 Reviews

396 Reviews of Front Royal Ford - Service Center

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June 22, 2021

Front Royal Ford took great care of me and my vehicle. They were courteous and very professional. More

by rebelpit
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear our Staff took such great care of you! We hope to see you here again!

June 22, 2021

Everybody are so friendly and they are service oriented, you don’t need to make an appointment , they take care of you in a good adequate time . I’m very please with the entire service department. More

by ALJ35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Front Royal Ford responded

Hi, we're glad you had such a wonderful experience with us! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

June 09, 2021

I have came here for service for several years and will continue to do so. The service is fast and easy to schedule. I can drop my car off at night and its ready the next day. More

by LEIGHGRUBBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Front Royal Ford responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

June 08, 2021

The wait time for an annual inspection was pretty long. However, after my car was taken back for inspection & service, it proceeded very quickly, and the work was done well. More

by PIPLANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Front Royal Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

June 07, 2021

The wrong part was ordered to repair my cover for the bed of my new pickup. I have driven to Front Royal and back 2 times for this repair form Alexandria. The sad thing is no one even apologized for the mis More

by rorndorff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Aguilar
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Front Royal Ford responded

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. If you’d like to discuss this matter with one of our staff members, please give us a call at (540) 636-2901 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon. Take care!

May 25, 2021

We had a problem with the 2nd and 3rd row seats not working. The service technician found and fixed the problem. More

by BILLJOANHOLLOWAY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021

Short wait for unscheduled servicing. Reasonable price. Always enjoy dealing with Zach. Like the new furniture in wait area. I have nothing else to say More

by HUPPDL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Front Royal Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Front Royal Ford! We hope to be of service to you again! Take care!

May 14, 2021

The service was great, had 4 tires mounted/balance, oil & filter, and state inspection bonus the auto was also washed, in under two hours, nice job. More

by SANFORDJOHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Front Royal Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 10, 2021

Service Department was friendly, considering I was there early on a Saturday Morning. I was there for an oil change on a 2016 ford fiesta I had just bought there a few weeks ago from the used sales departme More

by hldunford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 07, 2021

Made arrangements online to purchase vehicle. Arrived at scheduled time and all was taken care of in a timely manner from test drive, to purchase, to finance dept. More

by las7061959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Pence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Pence
May 25, 2021 -

Front Royal Ford responded

Hello, we are happy we could make your experience a positive one! Thanks for your business! Take care!

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