Front Royal Ford - Service Center

My experience at FRF was very good! Time is very important to me and my company, they were efficient, effective and they got the job done as promised. And Laurel Is the absolute best Time is very important to me and my company, they were efficient, effective and they got the job done as promised. And Laurel Is the absolute best in the world!!! She's my Fav!!! More

Professional and Courteous! Would take my vehicle back to this shop for needed repairs. Thanks! Would take my vehicle back to this shop for needed repairs. Thanks! More

I had a great customer experience with Front Royal Ford my 2021 Ford Escape recall got fixed with no problems at all I would highly recommend this Ford dealer. my 2021 Ford Escape recall got fixed with no problems at all I would highly recommend this Ford dealer. More

I've been going to this dealership for many years. Work was done on my truck that didn't need to be done. A brand-new shock was taken off my truck by the mechanic with a BS excuse. Needless to say, no Work was done on my truck that didn't need to be done. A brand-new shock was taken off my truck by the mechanic with a BS excuse. Needless to say, no one can tell me where my shock is. I voiced my concerns, and she was very rude. More

I will never go there again after spending $1400 a few weeks ago they lied and said I had bad break pads when they were just replaced weeks ago they lied and said I had bad break pads when they were just replaced More

Everyone I interacted with were great. The website needs to be updated though.......I scheduled an appointment for oil change and tire rotation and was told after I arrived that they do no The website needs to be updated though.......I scheduled an appointment for oil change and tire rotation and was told after I arrived that they do not accept appointments for those services. That would be great to know but the website did not specify which services were first come first served. More

Friendly,courteous, professional. Bought my explorer in California and had warranty issues that they helped resolve. A very positive experience. Bought my explorer in California and had warranty issues that they helped resolve. A very positive experience. More

Always a pleasure. Knowledgeable and friendly. Never bought a vehicle there, but love the Service Department. Knowledgeable and friendly. Never bought a vehicle there, but love the Service Department. More

I feel I should preface this by saying I have never bought a vehicle from Front Royal Ford. That being said my experience with their Repair shop was top notch. The staff was very personable and they me bought a vehicle from Front Royal Ford. That being said my experience with their Repair shop was top notch. The staff was very personable and they meet and exceeded my expectations. I guess my only complaint would be that they didn’t leave me the keys to the Mustang Mach 3 that they left at my house when they picked up my vehicle. I would have very much enjoyed taking it for a test ride for a couple of days. Other than that my experience was Five Stars all the way. More

Professional and informative. Explained all repairs being done and when the truck will be ready. Explained all repairs being done and when the truck will be ready. More