Front Royal Ford - Service Center

Was given a price of $250 and final bill was $650. Definitely an unwelcome surprise. Definitely an unwelcome surprise. More

I have dealt with the dealership since owning a Ford and am very pleased with them. am very pleased with them. More

Always top notch service and response. I take all of my Ford trucks here. Having the ability to wait in the service area for my F 250 is always a bonus. I would not be able to drop my vehi I take all of my Ford trucks here. Having the ability to wait in the service area for my F 250 is always a bonus. I would not be able to drop my vehicles off and come back later. So thanks for offering that! More

They are attentive and I have never been disappointed in their response to my issues. their response to my issues. More

Purchased a used 2021 Ford F150 pick up. The sales experience was pleasant (low or no pressure to make a decision). I was offered a vehicle to take home for the weekend (I accepted the offer The sales experience was pleasant (low or no pressure to make a decision). I was offered a vehicle to take home for the weekend (I accepted the offer). I discovered issues I did not want to deal with and purchased my current vehicle instead. Again, no pressure and my purchasing experience was very satisfying... the sales agent was especially gracious and attentive to the features I was looking for on my purchase. More

The service center was very hands-off. They could not explain to me why the error code was populating or how to fix it, simply because that was not what the vehicle was in there for. There They could not explain to me why the error code was populating or how to fix it, simply because that was not what the vehicle was in there for. There was no evidence of a 100pt service inspection during my oil change and tire rotation, other than being told, "If there was an issue they would have said something." This brings me back to the fact that they did not even notice or mention the error code that comes up immediately when the vehicle is turned on. It was simply poor service from an organization that did not seem to really care about me or my vehicle. More

I had a belt and hose changed and was charged $300 in labor for a job that I could have done in a little over an hour, but due to a family issue I had to prepare to leave town. I am a recent transplant a labor for a job that I could have done in a little over an hour, but due to a family issue I had to prepare to leave town. I am a recent transplant and was looking to build a relationship with my 2 Fords, but this has left s sour taste in my mouth More

Had to have the engine replaced in Grandsons escape. Replacement was done in a timely manner Replacement was done in a timely manner More

They did excellent work and efficent service. They were on time and polite. Very proffesional They were on time and polite. Very proffesional More

They are simply the best! Always smiling, willing to help and get you the best deal. Always smiling, willing to help and get you the best deal. More