Front Royal Ford - Service Center

Started off a bit shaky with the repair from the mechanic (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf o (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf of the mechanic - who unfortunately tarnishes the reputation of Ford and the Front Royal dealership. Had we not checked the work and been adamant that there was a defective part before we left the dealership, we would have been in a pickle as we live full-time on the road in our RV and our truck is part of our home. We were blessed Laurel and Bryan, the Service manager stepped in and took care of us. Shout out to Zach as well who stepped in when we first came by to pickup our truck and realized how frustrated and upset we were on the poor repair work....he went out and brought our truck back to the service dept. FIVE STARS FOR THEM!!! Thank you, Thank you, Thank you!!! More

Checked in at 8:00 AM out by 10:00. Was introduced to the service manager, I think he was called J.R. He explained what was going to be done and that it would be taken care of quickly. Was introduced to the service manager, I think he was called J.R. He explained what was going to be done and that it would be taken care of quickly. I also spoke with a lady at the counter (I don’t remember her name} that was also very pleasant and helpful. Overall, the experience was pleasant. The waiting area was comfortable and quiet. More

The was great to include the drop off and pickup. But warranty work yet to resolved But warranty work yet to resolved More

The car service was excellent, the customer service was unfriendly. Thank you so much. M unfriendly. Thank you so much. M More

I wish to revise my review everyone encountered at this dealership is happy, fun and pleasant dealership is happy, fun and pleasant More

This is the 2nd time working with this dealership, I couldn't recommend it enough couldn't recommend it enough More

Completely refused to acknowledge a shake in the steering wheel even when I have video footage of items in the passenger get continue rattling as if the wind was blowing through the cabin. Said lugs were loo wheel even when I have video footage of items in the passenger get continue rattling as if the wind was blowing through the cabin. Said lugs were loose even though I checked them with a torque wrench in the parking lot before dropping truck off, to (ideally) eliminate any chance of them trying to xx me. They said they were going ro replace the fender liner that was blowing in the wind, but didn't. More

Both of my experiences with the service department have been excellent. Laurel is courteous and efficient and very pleasant to work with. I plan to continue to bring my vehicle to Front Royal Ford for serv been excellent. Laurel is courteous and efficient and very pleasant to work with. I plan to continue to bring my vehicle to Front Royal Ford for service. More

I have been using this dealer and it predicessor (Shenandoah Ford) since I moved to this area. Service has always been great. I also bought 2 cars from them. I am more than happy with them. (Shenandoah Ford) since I moved to this area. Service has always been great. I also bought 2 cars from them. I am more than happy with them. More

Thanks and Great Job by all personnel at Front Royal Ford. Answered all of our questions... Ford. Answered all of our questions... More