Front Royal Ford

I purchased a F-350 and an Explorer. I was satisfied with the amount I had to pay and the overall experience with the salesmen. I was offered the extended service, which I did not want at that time. I have h the amount I had to pay and the overall experience with the salesmen. I was offered the extended service, which I did not want at that time. I have have very good expericenes with Shenandoad Ford formally Front Royal Motors. I have and will continue to recommend them. I was in 5-10-2012 and had my F-350 serviced. More

I was looking for a vehicle to get better gas mileage, I called about the car and was able to test drive it later that day. I came back two days later and purchased it, everyone was great to work with. called about the car and was able to test drive it later that day. I came back two days later and purchased it, everyone was great to work with. More

Entire team tried very hard to make the purchasing and delivery process easy and pleasant. Strong commitment to the customer, at least during the buying process. delivery process easy and pleasant. Strong commitment to the customer, at least during the buying process. More

I have been taking my car to Winchester/Malloy Ford for over 5 years. I recently broke down in Front Royal. My car was towed to Shenandoah Ford. Bob meet me with open arms. I have never been to a dealer sh over 5 years. I recently broke down in Front Royal. My car was towed to Shenandoah Ford. Bob meet me with open arms. I have never been to a dealer ship like this before. I will drive the extra 20 mins from here on out to get service like this. They have the best service department ever. TRY IT OUT!!! More

I brought my 03 350 diesel to these jokers to have some normal maintence done. When I brought my truck to them it ran fine. ( I was having them put in shocks and change the oil). When I went to pick it up normal maintence done. When I brought my truck to them it ran fine. ( I was having them put in shocks and change the oil). When I went to pick it up it barely started and ran vary rough ? They told me it was air in the fuel line? Strange this never happened before ? Well I trusted them. They said the air would work out of the system and it would be fine? Well they were wrong. I had to bring it back and low and behold they had to reset it on the computer? Fine no big deal I brought them a perfectly running truck and they messed it up some how and now they have fixed it. Fine. No I was mistaken they want me to pay for them screwing up my truck! I discussed it with them and the service guy said he was told to charge me! I paid it as soon as possible to get away from these idiots. I get home and the first cold morning after bringing them my truck I go out to start it (it always always stated in cold weather for the past 8 years!) it will not start. It seems like they put glue in for oil? And it will not start. I plug it in (for the first time ever and had to wait 2 hrs to start it). This is nuts. So that leaves where I am now. I am stuck not bri g able to start the truck in anything close to cold (40 is too cold I have to plug it at 40!) If u value your truck/car don't bring it to these fools to service. When I get my truck fixed I will report back on exactly what they did wrong. Made me pay and did rotten work. STAY AWAY! More

I have been buying our vehicles for the family for over 35 years now. My experience at Shenandoah Ford was by far the best I have ever had. Nikki, Shawn and Mitch were very friendly, helpful, informative 35 years now. My experience at Shenandoah Ford was by far the best I have ever had. Nikki, Shawn and Mitch were very friendly, helpful, informative and fair in the process of purchasing a used vehicle. Any questions I had were answered in a very timely manner. Their motivation to make this a pleasant experience for me was very evident. The best part about the whole process was the lack of pressure I felt while working with them to see if we would decide to purchase the vehicle. I have never been to a dealership before where the sales staff has been so pleasant and helpful. At the end of the buying process I spoke for a moment with the General Manager. I told him how I felt about the experience I had had with his sales staff and encouraged him to treat them well as they really made a huge difference in the whole buying process. Kudos to him and his staff for a job well done. More