Front Royal Ford

I came in to look at car for my son. He due to buying a house is unable to buy a vehicle and needs one asap. He looked at a 08 mustang. Missy was just great to work with and went above and beyond to make s house is unable to buy a vehicle and needs one asap. He looked at a 08 mustang. Missy was just great to work with and went above and beyond to make sure my customer service experience was exceeded. She must be a huge assett to your organization. I will be back to buy a pick up from her in the future. She made sure he has a payment that he will pay me that is affordable for him and he will be able to take a loan out after he closes on the house and Missy made sure to let me know that the stuff transfers over to Brandon. 3/36, 4/70, and gap. She is a pleasure to deal with. More

I have to say my daughter sent me a picture of a vehicle that she liked. I did my research on line with Shenandoah Ford and I notice that there was a great price online and it looked like the vehicle my da that she liked. I did my research on line with Shenandoah Ford and I notice that there was a great price online and it looked like the vehicle my daughter was looking at. We decided to take a trip out to Shenandoah Ford just to look at the vehicles. Check all vehicles out and there wasn’t a vehicle out on the lot that had the price on the computer. A gentleman asks me if anyone has help me and I said yes, and he said he would get me someone to help. But before I let him go I told him that I had did some research on line about a vehicle and the prices were different. He said he would get me the person that works with the online vehicles. Missy Grove’s came out and we spoke about vehicle and ended up walking in to check on the sale price of the vehicle that we were talking about. The great part was she found the vehicle I was talking about and the PRICE was right! Missy spoke us about all the parts on this vehicle. This was wonderful; I purchase my vehicle 2 years ago from another dealership and then NEVER went over the vehicle in full detail as Missy did. My daughter is 17 years old and Missy has a daughter who also drives the same kind of car that we were looking at. If Missy can put her daughter in a Ford Focus so can I. Thanks so much Missy for taking time with us on Saturday and then again on Monday when we purchased the car. The only thing that upset my daughter was that when she got in her NEW FORD it started to rain. My daughter LOVES her car. Thanks Missy for everything! More

Missy was extremely helpful, professional & energetic! She had responded to an email request for information from my son (16 years old) that was shopping online-Kelley Blue Book for his 1st ca energetic! She had responded to an email request for information from my son (16 years old) that was shopping online-Kelley Blue Book for his 1st car. She was very timely in her responses to him. Upon our visit she gave him the attention that made him feel like a responsible young man! This was a very positive experience for him, my husband and I. We were given the option to have the car checked out by our mechanic & it passed his detailed inspection! Also her son Manny was there when we purchased the car & he did a fine job in detailing the car! Even took the time to share something exciting he found out about the car that my son did not know the car could do. We are very pleased! Thank you all very much! Tina, Mike & Patrick Roach More

Went with my daughter to look at an '11 we saw online. We had originally planned to drive to Loudoun to one of the mega-dealers but thought we'd look local. We knew immediately we made the right choice. M We had originally planned to drive to Loudoun to one of the mega-dealers but thought we'd look local. We knew immediately we made the right choice. Missy offered to let my daughter take the car home for the weekend but we didn't need it. The entire sales team worked together like a finely tuned race car and made the deal we wanted. No pressure, no smoke and mirrors. The entire experience completely changed my perception of car dealers. If you want to work with honest energetic people when buying your next car I recommend Shenandoah Ford. More

Missy and everyone I dealt with were perfect. The experience was quick and there was no pressure. There were not tricks to get me to add on extras that I did not want. experience was quick and there was no pressure. There were not tricks to get me to add on extras that I did not want. More

We weren't really looking to buy a new car. Then someone made an offer on our old car and we sold it. End of model year and end of body style meant deep discounts and extremely generous financing offers (d made an offer on our old car and we sold it. End of model year and end of body style meant deep discounts and extremely generous financing offers (discount + 0.0% interest). Usually it is one OR the other not BOTH. We kicked tires at one local dealer. Very nice and helpful. Would've bought there, but no '12 models in the color/package that we preferred. Found a somewhat desirable '12 at another dealer. Really good dealer. Would've bought there too. Ended up at Shenandoah because they happened to have the '12 with the right colors and features. Nice dealership, easy to work with. Friendly easy-going staff. Overall, a very pleasant experience. More

The people at Shenandoah Ford do really go the extra mile. We contacted them for an on-line quote thinking that we wouldn't be able to qualify for a new car, much less a used one. Missy worked tirelessl mile. We contacted them for an on-line quote thinking that we wouldn't be able to qualify for a new car, much less a used one. Missy worked tirelessly for us for several weeks and when we thought that we would have to look at another avenue, things fell into place. Her service and attentiveness is excellent. We had our meeting with Rick and were astounded of what they were able to come up with for us. His knowledge and experience with car sales and financing brings now Shenandoah Ford to a level far better than any other dealership we have previously worked with. We are so happy with our new car and will most certainly tell everyone we know. Thank you so much Shenandoah Ford! More

Nikki contacted me initially and didn't push when I told her I wouldn't be ready to buy for a month or two. When I contacted her again she give my request to Missy who went more than just the extra mile to her I wouldn't be ready to buy for a month or two. When I contacted her again she give my request to Missy who went more than just the extra mile to find the Escape I wanted. Nikki and Missy went over the priceing and finance to let me know the situation. Chris appraised my trade and then took me through the paperwork. Everyone at Shenandoah was courteous, helpful, knowledgeable and all made the experience a great one. I would highly recommend Shenandoah Ford to anyone. Missy worked hard to get the car for me and everyone else made sure that it was in perfect condiction and ready for me. The extras, such as the free first oil change and free inspections for life, are just icing on the cake. More

I was in a time crunch to purchase a new truck since mine was in the shop for repairs. On a Friday afternoon the sales team at Shenandoah Ford located a new truck for me, went and picked it up that same day was in the shop for repairs. On a Friday afternoon the sales team at Shenandoah Ford located a new truck for me, went and picked it up that same day. The next morninig it was ready, complete with new liscene plates. Not only did i get a fair price, but the folks at Shenandoah Ford made the whole experience very easy for me. They understood that as a buisness owner, who depends on a reliabel vehicle and needed one for the following Monday's work, thier job was to get it done, and they did. I would highly recomend this dearlership to anyone looking for a vehicle or service. Thanks Shenandoah Ford. RA Smith Front royal, Va. More

Great So Far ! Everyone was so nice. Got a great deal. Great financing. Was very well pleased with everything. Chris, Missy, and everyone was so nice ! Great financing. Was very well pleased with everything. Chris, Missy, and everyone was so nice ! More