Front Royal Ford

Great Prices Great Staff I ordered a 2015 F350 from them bugged the xxxx out of them , they handeled it great I am personally take credit for all the gray hair in Doug Stahls I ordered a 2015 F350 from them bugged the xxxx out of them , they handeled it great I am personally take credit for all the gray hair in Doug Stahls hair More

I brought my vehicle in for a speaker phone issue. The speaker wasn't clear on the receiver's end. Once checked it was determined that all vehicles like mine have the same issue. Travis sent an email an speaker wasn't clear on the receiver's end. Once checked it was determined that all vehicles like mine have the same issue. Travis sent an email and was informed that there was an outside provider that they could get a new speaker from that would fix the issue. Once the part was received, I took my vehicle in for installation. It was found that the wrong color part had been shipped and received. The correct color part was expedited and received 2 days later and installed. Travis was constantly concerned with making us happy with the service we received on our vehicle. Because of this, we decided to have an oil change and a tire repaired while it was in the shop. More

One of the best dealerships I've dealt with. Willing to work with anyone and anything. Absolutely in love with my new car, and so appreciative that they could put me in it. to work with anyone and anything. Absolutely in love with my new car, and so appreciative that they could put me in it. More

We came in answering to a sales Flyer that was mailed to us. Josh greeted us immediatly and we sat and discussed our options. The dealership was busy so it took awhile to finalize everything but Josh showed us. Josh greeted us immediatly and we sat and discussed our options. The dealership was busy so it took awhile to finalize everything but Josh showed us some cars that he knew we would love. And as soon as we sat in a Malibu we fell in love with it. Everyone was very helpful with giving us our options and there was never a pressure to buy. But we where able to get a great deal. We where deffinately satisfied. More

Just bought a Transit Connect. It was my first time dealing with the sales staff.They were as pleasant to deal with as the service department which I have been using for several years. I have never had dealing with the sales staff.They were as pleasant to deal with as the service department which I have been using for several years. I have never had an unpleasant experience here so I would highly recommend them to anyone for both sales and service.The fresh baked cookies in the service waiting area are an added bonus. More

I would recommend Shenandoah Ford to everyone! I have had my Expedition serviced there for several years and I just bought my first brand new vehicle from them on September 29, 2013! I love my Ford Esca had my Expedition serviced there for several years and I just bought my first brand new vehicle from them on September 29, 2013! I love my Ford Escape! Thank you for excellent customer service!! More

The employees at Shenandoah Ford is to me the best group of sales people to work with. They work with you to get the best deal possible and very friendly to talk with. I would recommend anyone looking for a of sales people to work with. They work with you to get the best deal possible and very friendly to talk with. I would recommend anyone looking for a new Ford to go to Shenandoah Ford. More

The salesman was very curtious and friendly. This was my second time on their sales lot and I was pleased no one pressured me nor started pestering me with phone calls. Chris was a top notch salesman! The c second time on their sales lot and I was pleased no one pressured me nor started pestering me with phone calls. Chris was a top notch salesman! The car we purchased has been wonderful so far (only owned it a week). More

I love this dealership. I started going initially because they were able to help me open a gas cap that was stuck on Christmas eve, when I had no where else to turn and was on empty. They didn't eve because they were able to help me open a gas cap that was stuck on Christmas eve, when I had no where else to turn and was on empty. They didn't even charge for opening it. Ever since, I've went back for oil changes on my used Ford. Travis always finds a way to squeeze me in for that last minute oil change - even when I call at the last minute and the indicator light says zero oil life left. Nothing like waiting till the last minute, right? He understands, life is hectic. This last time, after receiving a flyer in the mail that they were offering 125% of the value of my used Ford against a new vehicle purchase, I thought I would check it out during my regular oil service. To my great surprise, Christa and Justin were able to find financing and put me into a brand new car of my choice for a payment that was only a few dollars more than what I had been paying on my 2006! Amazing. So, I went in for an oil change on a car that was older...I had bought at a buy here pay here lot and gotten a horrible financing deal on - even though the car was nice....and Christa and Justin at Shenandoah put me into a much better position with a 3 year bumper to bumper warranty brand new car that I absolutely LOVE for only a few dollars more than I was already paying. Now, I have security, peace of mind, and the gas mileage of my new car is running about 40 mpg vs the 18 mpg I was getting in my old car! So I'm really saving money every month now! I could hug them! More

After visiting the Ford booth at the NYC Auto Show I was given an invitation for a $50 Ford test drive Gift Card. Upon my return to Virginia I stopped by Shenandoah Ford while out shopping for a new vehicle given an invitation for a $50 Ford test drive Gift Card. Upon my return to Virginia I stopped by Shenandoah Ford while out shopping for a new vehicle. Even though I was leaning heavily towards buying a new Honda or Mazda, I figured it was at least worth the $50 to try out a Ford. I was greeted at the dealer by Ashleigh Kimmons who was gracious enough to stay after hours to allow me to test drive a 2013 Ford Focus as I was not aware I arrived so close to their closing time. He was one of the friendliest and lowest pressure salesmen I have ever dealt with, allowing me to concentrate on evaluating the car over a lengthy drive. This allowed me to conclude that the Focus drove far above my expectations. Being a Costco Member, their website automatically gave my contact info to a number of other dealers. They naturally hounded me with competing prices and offers. I did visit one other local Ford dealer in my search as well at other brands. As far as Ford was concerned, the other dealer was your typical "smooth operator" ready to do anything for me...except quote me a price! All they did was reinforce my positive view of Shenandoah Ford and Ashleigh Kimmons. Also helpful was their website which was kept so up to date that one evening they listed the exact color and model Focus I was looking for as "dealer ordered" and as soon as it arrived updated the site to reflect that. So quickly in fact that when I got to the lot it was only recently taken off the truck and unprocessed. I informed them that as soon as it was available I wanted to purchase it. The following day Ashleigh called me, and even though I was out of state was able to help me leave a deposit and hold the car until I returned home to complete the deal. From there it was smooth sailing as everyone at the dealership was friendly, explained all the cash back rebates and gave me the price I was looking for. It was a pleasurable buying experience and the most I have ever saved off the sticker price on a new car. I would highly recommend this dealer and especially Ashleigh Kimmons as he was a pleasure to deal with. More