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Front Royal Ford
Front Royal, VA
854 Reviews
Front Royal Ford is more than just new and used sales, parts, and service. Our team, housed in Front Royal, is proud to serve drivers from Winchester VA, Strasburg VA, Woodstock VA, Luray and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Ford model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 854 reviews
April 14, 2012
Entire team tried very hard to make the purchasing and delivery process easy and pleasant. Strong commitment to the customer, at least during the buying process. delivery process easy and pleasant. Strong commitment to the customer, at least during the buying process. More
by lekelly
Employees Worked With
Brad Tschappat, Nicki Daane
Helpful March 20, 2012
I have been taking my car to Winchester/Malloy Ford for over 5 years. I recently broke down in Front Royal. My car was towed to Shenandoah Ford. Bob meet me with open arms. I have never been to a dealer sh over 5 years. I recently broke down in Front Royal. My car was towed to Shenandoah Ford. Bob meet me with open arms. I have never been to a dealer ship like this before. I will drive the extra 20 mins from here on out to get service like this. They have the best service department ever. TRY IT OUT!!! More
by samson82b
Employees Worked With
Bob Pressler/Pete Young
February 10, 2012
I brought my 03 350 diesel to these jokers to have some normal maintence done. When I brought my truck to them it ran fine. ( I was having them put in shocks and change the oil). When I went to pick it up normal maintence done. When I brought my truck to them it ran fine. ( I was having them put in shocks and change the oil). When I went to pick it up it barely started and ran vary rough ? They told me it was air in the fuel line? Strange this never happened before ? Well I trusted them. They said the air would work out of the system and it would be fine? Well they were wrong. I had to bring it back and low and behold they had to reset it on the computer? Fine no big deal I brought them a perfectly running truck and they messed it up some how and now they have fixed it. Fine. No I was mistaken they want me to pay for them screwing up my truck! I discussed it with them and the service guy said he was told to charge me! I paid it as soon as possible to get away from these idiots. I get home and the first cold morning after bringing them my truck I go out to start it (it always always stated in cold weather for the past 8 years!) it will not start. It seems like they put glue in for oil? And it will not start. I plug it in (for the first time ever and had to wait 2 hrs to start it). This is nuts. So that leaves where I am now. I am stuck not bri g able to start the truck in anything close to cold (40 is too cold I have to plug it at 40!) If u value your truck/car don't bring it to these fools to service. When I get my truck fixed I will report back on exactly what they did wrong. Made me pay and did rotten work. STAY AWAY! More
by Cambrose
Employees Worked With
Service ? Mike?
January 14, 2012
I have been buying our vehicles for the family for over 35 years now. My experience at Shenandoah Ford was by far the best I have ever had. Nikki, Shawn and Mitch were very friendly, helpful, informative 35 years now. My experience at Shenandoah Ford was by far the best I have ever had. Nikki, Shawn and Mitch were very friendly, helpful, informative and fair in the process of purchasing a used vehicle. Any questions I had were answered in a very timely manner. Their motivation to make this a pleasant experience for me was very evident. The best part about the whole process was the lack of pressure I felt while working with them to see if we would decide to purchase the vehicle. I have never been to a dealership before where the sales staff has been so pleasant and helpful. At the end of the buying process I spoke for a moment with the General Manager. I told him how I felt about the experience I had had with his sales staff and encouraged him to treat them well as they really made a huge difference in the whole buying process. Kudos to him and his staff for a job well done. More
by kathypelfrey
Employees Worked With
Nikki, Shawn and Mitch
