Front Royal Ford

Excellent Customer Service Yesterday we visited Shenandoah Ford for the first time. They had exactly what we were looking for and Cathrine Adams was our sales rep. Catherine w Yesterday we visited Shenandoah Ford for the first time. They had exactly what we were looking for and Cathrine Adams was our sales rep. Catherine was so easy to work with and so pleasant. We also have to give a big shout out to Jay and Trevor. All three worked hard to help us with our purchase of a new vehicle. We couldn’t be happier. Thanks Catherine, Jay and Trevor. This, undoubtedly, was the best customer service from any dealership we have visited in the past. Great Job! More

EXCELLENT customer service! 👍 Excellent customer service and very friendly service people. Very knowledgeable about vehicle features and the workings of bells and whistles! Will d Excellent customer service and very friendly service people. Very knowledgeable about vehicle features and the workings of bells and whistles! Will definately recommend to family and friends.. Thanks guys..... More

Excellent customer service and very friendly Excellent customer service and very friendly. Would definitely recommend them to anyone looking ti buy a car new or used. I will go back for my next c Excellent customer service and very friendly. Would definitely recommend them to anyone looking ti buy a car new or used. I will go back for my next car. More

Awesome experience! Great service and very helpful in making it work for me. Got a great car at a great price, and Catherine was awesome to work with. Would definitely re Great service and very helpful in making it work for me. Got a great car at a great price, and Catherine was awesome to work with. Would definitely recommend them! More

Awesome customer service and Service department was nice too We bought our Ford vehicle from Catherine Adams, she was very professional and courteous, very friendly to work with. When we met with the finance man We bought our Ford vehicle from Catherine Adams, she was very professional and courteous, very friendly to work with. When we met with the finance manager Trevor Clay and met Jay Scaramozzino both were friendly and had great customer service. I would recommend this dealership and service department. More

Friendly hometown service at it's best!!! The entire staff was warm, friendly and extremely helpful! Didnt have the vehicle i was looking for but would refer anyone here!! Top notch service!! The entire staff was warm, friendly and extremely helpful! Didnt have the vehicle i was looking for but would refer anyone here!! Top notch service!! Tracy - Winchester, VA More

TERRIBLE SERVICE DEPARTMENT!!! On a Sunday evening our vehicle broke down on the side of the highway and was towed to Shenandoah Ford in Front Royal, Virginia at the recommendation On a Sunday evening our vehicle broke down on the side of the highway and was towed to Shenandoah Ford in Front Royal, Virginia at the recommendation of AAA. Our experience with the service department at this dealership was horrendous. Our vehicle was mixed up with someone else’s. Upon arrival, the entire night drop envelope was filled out including the tag # etc. When we called to check on the progress the service coordinator mentioned a vehicle that did not belong to us. When we corrected him, he said “Hmm, that is weird” and proceeded to tell us what was wrong with “our” truck. The repairs were authorized and we received a phone call that all work was completed. We drove 2 hours back to the dealership to pick up our vehicle. When we went to pay for the repairs they handed us the wrong keys. We corrected them and pointed out which keys belonged to us. Again, the comment was made that is was strange. When we got in our truck to leave it did not start. It turns out that our truck had never even been looked at because they had fixed someone else’s truck under our name. Of course, we were very upset about this error. We talked with the service manager and he could get us repaired and on the road with a few hours. I do not understand how a huge error like this could have been made. We authorized and paid for repairs to a vehicle that did not belong to us and the keys to the wrong vehicle were made available to us. We handed over the receipt for the cash we had paid to the service manager so he could research what had happened and he lost it. When we asked for a copy of the receipt it took them a while to produce another one because the entire ticket had been deleted out of the system. The worst experience of all occurred with an employee of the service department as I was leaving the business. The error had been resolved and we were calmly leaving to begin our long drive back home several hours later. A man - James King stood up from his desk, unprovoked, and proceeded to shout at me from across the room. He stated to me that he had made the error (which I did not know) and was shouting at me because I was upset about the error. We were leaving and everything was over. I have never been treated so poorly by an employee of a business before. It was extremely unprofessional and unwarranted. The service manager was yelling at him to sit down and be quiet but he continued his tirade. I do not understand how the mix up occurred when all the correct vehicle and contact information was included on the envelope that contained the keys. I also am extremely upset about being verbally attacked by an employee that was not involved in the resolution of the problem and to whom I had not had a discussion about the incident with. I had to make several phone calls to the director Angela Strong of Shenandoah Ford before she returned my call so that I could discuss this matter. I do not believe this is good professional customer service either. I would NOT recommend this service department to anyone and I will not use their services again. They have TERRIBLE CUSTOMER SERVICE!! More

We were not told the car we purchased had been wrecked Disappointed with information being withheld about the car we bought from them. Car has significant damage under it. The subframe is ben against the l Disappointed with information being withheld about the car we bought from them. Car has significant damage under it. The subframe is ben against the lower control arm. This is going to cost close to $2000.oo to be replaced. We did not know we were being mislead about the condition of the car. More

Great folks to deal with I bought a 2017 F150 Raptor from Shenandoah Ford. First, nobody local could or would come close to their price, and the entire buying experience was I bought a 2017 F150 Raptor from Shenandoah Ford. First, nobody local could or would come close to their price, and the entire buying experience was trouble free. From my initial questions, follow up, delivery and purchase, everything went smoothly. We were greeting immediately, made to feel welcome, not pressured, up-sold, surprised or anything else. The entire staff were helpful, courteous and respectful. Our time was not wasted, we were not rushed or delayed. I would not only buy from them again, I’d recommend Shenandoah Ford to others. More

Poor credit trade in. Hate dealers! Bad experiences until there. Treated us great and went the extra mile no doubt. Thanks Catherine Adams & Keith! Yes id buy again. Thanks Hate dealers! Bad experiences until there. Treated us great and went the extra mile no doubt. Thanks Catherine Adams & Keith! Yes id buy again. Thanks to all! More