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Front Royal Ford
Front Royal, VA
1,105 Reviews
Front Royal Ford is more than just new and used sales, parts, and service. Our team, housed in Front Royal, is proud to serve drivers from Winchester VA, Strasburg VA, Woodstock VA, Luray and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Ford model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,105 reviews
May 18, 2021
Great service on our purchase. I asked that we not take long to complete the deal and the team got all the pre work done online so I literally drove away 30m after arriving! long to complete the deal and the team got all the pre work done online so I literally drove away 30m after arriving! More
by nick_1965ad
Verified Customer
May 14, 2021
The service was great, had 4 tires mounted/balance, oil & filter, and state inspection bonus the auto was also washed, in under two hours, nice job. filter, and state inspection bonus the auto was also washed, in under two hours, nice job. More
by SANFORDJOHN
Employees Worked With
May 12, 2021
Front royal did a great job from start to finish. Very easy to work with, not pushy at all. Wouldnt think twice about doing business with them again. easy to work with, not pushy at all. Wouldnt think twice about doing business with them again. More
by vittitowtravis
May 10, 2021
Service Department was friendly, considering I was there early on a Saturday Morning. I was there for an oil change on a 2016 ford fiesta I had just bought there a few weeks ago from the used sales departme early on a Saturday Morning. I was there for an oil change on a 2016 ford fiesta I had just bought there a few weeks ago from the used sales department. I was surprised to find out my first oil change was free. More
by hldunford
Employees Worked With
John Aguilar
May 07, 2021
Made arrangements online to purchase vehicle. Arrived at scheduled time and all was taken care of in a timely manner from test drive, to purchase, to finance dept. scheduled time and all was taken care of in a timely manner from test drive, to purchase, to finance dept. More
by las7061959
May 05, 2021
Employees are rude. The information given is not consistent. Some information given is completely inaccurate. Services are preformed that we did not ask for and expected to pay for them. Overall, ju consistent. Some information given is completely inaccurate. Services are preformed that we did not ask for and expected to pay for them. Overall, just not a good experience with Front Royal Ford as a whole and will probably not return nor recommend More
by ambermw86
Employees Worked With
Other Employees :
Michael Seal, Steve Sarecky, Roland Carter
April 24, 2021
Feel that dealership should’ve offered to pay for service needed on truck since problems with engine/exhaust causing driving issues occurred within 30 day window of buying vehicle and buying extended warrant needed on truck since problems with engine/exhaust causing driving issues occurred within 30 day window of buying vehicle and buying extended warranty costing an additional $5,000 did not cover any of the problems associated with the need for service so soon after purchasing the vehicle. It was obvious Roy did not want to even discuss the issue and was evasive with his responses and just wanted to quickly end the conversation. All other people involved in sale, financing and service of truck were good to deal with especially Roland of financing who went above and beyond to at least try to help in some way and took time to go over everything and was very helpful and respectful of my issues and concerns. More
by SusanM
April 22, 2021
My service went well and I will be coming back again when I need service. However, I resent this dealership "hounding" me until I did a 25 word review. I am quite busy and my time is important to me. Too bad I need service. However, I resent this dealership "hounding" me until I did a 25 word review. I am quite busy and my time is important to me. Too bad the dealership doesn't care or understand this. Please stop bugging me. If you don't I may have to stop patronizing your dealership. More
by SULLIVAN0
Employees Worked With
April 22, 2021
Billy put a tremendous effort in to finding the right truck for our needs. During his search Billy kept us uptodate on the progress and was responsive to all our questions. truck for our needs. During his search Billy kept us uptodate on the progress and was responsive to all our questions. More
by jkeenan353
Employees Worked With
Other Employees :
Billy Albright (five stars), Zach Mason, Roland Carter
April 21, 2021
Everything was great.... only complaint was you weren't able to replicate a common problem that I am having.... my horn doesn't ever work for me..... but somehow it worked for you.... didn't even work when able to replicate a common problem that I am having.... my horn doesn't ever work for me..... but somehow it worked for you.... didn't even work when we picked it up..... strange. More
by bonett
