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Front Royal Ford
Front Royal, VA
882 Reviews
Front Royal Ford is more than just new and used sales, parts, and service. Our team, housed in Front Royal, is proud to serve drivers from Winchester VA, Strasburg VA, Woodstock VA, Luray and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Ford model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 882 reviews
August 14, 2020
Zero stars. Had vehicle towed in and was told connectors to the wire harness were broken and the entire wire harness would need to be replaced for almost $2100. I took it elsewhere and had it repaired for $ to the wire harness were broken and the entire wire harness would need to be replaced for almost $2100. I took it elsewhere and had it repaired for $143. I will never go back for service or purchase another Ford. I feel screwed every time I’ve been there. More
by ANDI-MARTIN
Verified CustomerEmployees Worked With
Michael Seal
August 12, 2020
The only person I will ever use to buy a vehicle. Jared was amazing start to finish. He had my truck waiting for me when I arrived and walked me through the entire buying process without an issue. was amazing start to finish. He had my truck waiting for me when I arrived and walked me through the entire buying process without an issue. More
by StateFarmSean
Employees Worked With
August 12, 2020
Always have had good luck with this dealership. I've been dealing with them since the days of the old location in downtown Front Royal. dealing with them since the days of the old location in downtown Front Royal. More
by MIC69428MACH1
August 11, 2020
Jared Pence and the Front Royal Ford team made this the best buying experience I've ever had. I'm very happy with my new truck. best buying experience I've ever had. I'm very happy with my new truck. More
by DG2
August 10, 2020
Quick, clean, and absolutely no headache. Jared was great. Helped with every step of the process. Of course the car I wanted to purchase needed some parts that had been ordered. Jared was quick to supp great. Helped with every step of the process. Of course the car I wanted to purchase needed some parts that had been ordered. Jared was quick to supply me with a loaner until the parts were installed. Smooth sailing from then on. Aimee was friendly while I had to get a quick overview of parts that needed to be replaced. I definitely will be back. Thanks to all that helped make this as painless as possible. More
by Rkenna01
August 10, 2020
Jared made my experience at the new front royal ford one of the best I’ve had at a dealership. I’ll definitely be coming back! of the best I’ve had at a dealership. I’ll definitely be coming back! More
by Mplowman3687
Employees Worked With
August 08, 2020
This was the easiest and fastest car buying experience I’ve ever had. Jared was great to work with. He’s friendly and knowledgeable. The whole process was smooth. The car I wanted to buy was waiting for m I’ve ever had. Jared was great to work with. He’s friendly and knowledgeable. The whole process was smooth. The car I wanted to buy was waiting for me when I got there to test drive and the price was fair. I will recommend Jared to anyone looking to buy a new or used car. Thank you Jared! More
by Ashleysmithcmt
Employees Worked With
August 08, 2020
I had a great experience buying a used F350 that the dealership did a great job making it look and drive looked new. A a dealership did a great job making it look and drive looked new. A a More
by blhumbert
Employees Worked With
August 07, 2020
Jared is everything that a Salesperson should strive to be he’s honest, Trustworthy, and an absolute joy to work with when buy a car. I’ve never enjoyed buying a car until he changed the whole experience. be he’s honest, Trustworthy, and an absolute joy to work with when buy a car. I’ve never enjoyed buying a car until he changed the whole experience. Also as a whole dealership we were given a fair trade-in value to be applied and the price of the vehicle we bought couldn’t be beat. More
by Geoff and Tina Hamilton
August 05, 2020
Very disappointed in the service I received at the dealership today. My husband called in for an appointment and spoke with Amy. An appointment was made for 8am. Got there and checked in and waited fo dealership today. My husband called in for an appointment and spoke with Amy. An appointment was made for 8am. Got there and checked in and waited for 2hrs and 49minutes. For an oil change and a light to be checked. When I went back to check on the status of my vehicle I was told there were others cars in before mine and they would get to when they could. I said I had an appointment and was told I’m sorry ma’am we don’t make appointments. Then why were we told by Amy we had one? During these times an appointment should be allowed. We were not able to social distance while waiting in the waiting room. Not to mention the quality of the chairs in the waiting room were horrible. Ripped and torn very unprofessional looking. I feel like Ford didn’t value me as a customer who has purchased 2 vehicles from this dealership in the last two years. I understand they do walk in service but customers who purchase their and do all their vehicle maintenance here should be able to make an appointment and not have to wait over 2 hours for service. More
by ashleysnider07
Employees Worked With
Aimee Fink
