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Front Royal Ford

Front Royal, VA

4.6
1,105 Reviews
Front Royal Ford is more than just new and used sales, parts, and service. Our team, housed in Front Royal, is proud to serve drivers from Winchester VA, Strasburg VA, Woodstock VA, Luray and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Ford model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
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9135 Winchester Rd.

Front Royal, VA

22630

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Showing 1,105 reviews

January 08, 2022

I Always have a great experience with sales and service. A-1! Friendly and informative. More

by Chris Fauver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Funk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Albright, Steve Sarecky, Marco Terrazas, Hamza Saeed
January 08, 2022

I have had great service with Front Royal Ford for many years. I would highly recommend them More

by TH39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2022 -

Front Royal Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

January 07, 2022

Was able to get my truck right in for the service,Service was performed quickly .Was in and out.Noticed almost everyone had a facemask on More

by blblythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2022

They done an excellent job and would recommend to other people to stop by the dealership More

by kevinhartman83@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gregory Higgins, Roland Carter, Gregory Higgins
Jan 21, 2022 -

Front Royal Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 06, 2022

Was supposed to have my tires rotated during service and it was done. The girl who waited on me did not know what she was doing. I even asked if the tires were rotated and the other girl said yes they were. More

by chollowayconstruction
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recall her name
Jan 24, 2022 -

Front Royal Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (540) 636-2901 and we will do our best to make this better. We hope to hear from you soon.

January 03, 2022

Drove 4 hrs to purshase a truck and well arrived the truck was not even drivable!!!!! Dealership did replace the rear brakes yet after wasting 4-5 hrs of my time was not very happy with the dealership More

by twysocki0
Recommend Dealer
No
Employees Worked With
Billy Albright
Jan 19, 2022 -

Front Royal Ford responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (540) 636-2901 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

December 28, 2021

A former colleague, Parts Manager Tim Whittaker is most helpful and fun to deal with. He responded to my question in a very timely manner with his usual good humor. More

by rekabr52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Whittaker
Jan 15, 2022 -

Front Royal Ford responded

Hi, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Take care!

December 27, 2021

We needed a new battery for one of the cars we purchased six years ago from Front Royal Ford. Did a “walk in” and they had the battery I needed and completed the replacement in less 45 minutes! This was a More

by pbudnyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Seal in Service answered my first phone call. He is always very accommodating!, John Aguilar
Jan 14, 2022 -

Front Royal Ford responded

Hi, thank you for leaving such a great review and high star rating. At Front Royal Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 25, 2021

Prompt excellent service. Technicians were helpful when my device light came on and I went back to the dealership for assistance . More

by mkmoose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2021

Jared Pence was an excellent salesman and made the process enjoyable. Thank You very much. More

by steve@whiteoakveterinaryservice.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Pence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roland Carter
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