Front Royal Ford

Service as requested, professional work and efficient. Work per my directions. Waiting room comfortable. Thank you all! Work per my directions. Waiting room comfortable. Thank you all! More

Very nice & acommodating. Dropped me off and picked me up which was a great help! Dropped me off and picked me up which was a great help! More

Very fast service and work as described. Glad they aren’t slow like the others. Glad they aren’t slow like the others. More

I always feel welcomed and appreciated! The service department contacts me with concerns and additional service needs. The service department contacts me with concerns and additional service needs. More

As Always, pleasant and helpful every visit! Thank you and I'll be back soon Thank you and I'll be back soon More

Serviced my trucks as needed, always courteous and explains information. I have 4 trucks and they service them all. explains information. I have 4 trucks and they service them all. More

great service very professional staff. Work that was done was explained very well. answered all my questions about my vehicle Work that was done was explained very well. answered all my questions about my vehicle More

When picking the car up we checked to see if the horn worked. It did not. I went back in to see the technicians and explained that the car wasn't fixed. I repeated that we sent it in because the engine l worked. It did not. I went back in to see the technicians and explained that the car wasn't fixed. I repeated that we sent it in because the engine light was on and the horn didn't work and they had told us that there was a crack in one of the wires. I mentioned that the bill shows a wire assembly replacement and assumed that was what was supposed to fix the horn. It did not work. I told them obviously they hadn't tested it. The technician said yes they had tested it, but we should bring it in on Tuesday so they can see if there was something else wrong. the bill receipt said that they tested the horn early after replacing the wires. However it continues to say that they found corrosion on the connector afterwards and replace that. Obviously they would not test the vehicle afterwards if they even tested it at all. If you're replacing an entire wire harness how can you have corrosion on the end of a connection. More

When picking the car up we checked to see if the horn worked. It did not. I went back in to see the technicians and explained that the car wasn't fixed. I repeated that we sent it in because the engine l worked. It did not. I went back in to see the technicians and explained that the car wasn't fixed. I repeated that we sent it in because the engine light was on and the horn didn't work and they had told us that there was a crack in one of the wires. I mentioned that the bill shows a wire assembly replacement and assumed that was what was supposed to fix the horn. It did not work. I told them obviously they hadn't tested it. The technician said yes they had tested it, but we should bring it in on Tuesday so they can see if there was something else wrong. The bill states that they replaced a wiring assembly and tested afterwards. Later it states that the technician found corrosion the connection and replaced that plug. Obviously they did not test it afterwards. Additionally, how can you have corrosion on a wire assembly that you just put in. The fraud here is extreme. I will never bring my vehicle to them again. The only reason I did go to them is because they were the closest. More

They did good. The costumer service was really nice and I forgot to ask for my car wash and he had it done for me. The costumer service was really nice and I forgot to ask for my car wash and he had it done for me. More