Front Royal Ford

Am told that the coolant leak and other issues on F250 have been repaired This is a result of the very fine efforts of Laurel O'Connor. have been repaired This is a result of the very fine efforts of Laurel O'Connor. More

Best service ever. I needed a lot done with the vehicle and is was finished in record time! Runs like new. I needed a lot done with the vehicle and is was finished in record time! Runs like new. More

I have needed a new car for more than a year but I absolutely HATE new car shopping…After my kids convincing me to go to car shopping and despite my three requirements (new NOT used, hard topped and v absolutely HATE new car shopping…After my kids convincing me to go to car shopping and despite my three requirements (new NOT used, hard topped and very specific set of color options), a salesman tried to convince me to buy a soft topped car with 6,000 miles put on by the previous owner (a fellow salesperson) and one of my least favorite colors. We left the other dealership. My son remembered a friend at Front Royal Ford and we headed straight there. RODRIGO BERNABEU to the rescue! He only showed me cars I was interested in, fully listened to me, treated me better than I have ever experienced at a car dealer and it was quite easy to find exactly what I wanted ~ not what the dealership wanted to get rid of. Rodrigo helped restore my faith that not all car dealers are bad. He is young but has learned well from his mentors. He treats people with respect and will go far with his work ethics and serving the customer attitude. I will gladly return to and refer friends to Front Royal Ford and especially Rodrigo Bernabeu! More

May 30 – Oil change and tire rotation. June 7 – Oil change warning came on. Called Front Royal Ford Service and asked how to reset. Reply from young man: “I don’t know how to reset it, t June 7 – Oil change warning came on. Called Front Royal Ford Service and asked how to reset. Reply from young man: “I don’t know how to reset it, they are all different. You will need to google it.” July 25 – Coolant leak on right side of engine. Laurel the serviced advisor called later and told me the cost. July 29 – Picked up F250 - $1059.78 Returned home and found the coolant reservoir empty!! Called dealership and asked for Laurel. Reply from same young man: “She’s at lunch.” Asked to speak to the service manager. Reply: He’s not available.” Began explaining my concern and was interrupted. “We are not incompetent . I’ll have Laurel call you.” and hung up. She called back a short time later. She advised me not to drive the truck with the reservoir empty and she had a gallon of antifreeze delivered. She was polite and professional. Refreshing change. I mixed the antifreeze per the directions and filled the reservoir to the specified level. Drove the truck a few miles and had to refill the reservoir. Will check level again tomorrow. Am concerned with possible engine damage! Today will be spent cleaning and polishing scratches on the chrome grill guard that your technicians used as a ladder. More

Very kind and easy to deal with, Rodrigo knew exactly what I wanted and made me a good deal. what I wanted and made me a good deal. More

It was a pleasure to deal with you, will do it again very soon, Thank you soon, Thank you More

In and out in less than an hour for an inspection. Well done! Keep up the good work...however, the chairs/benches in your waiting area are not comfortable at all. Upgrade to upholstered furniture! Well done! Keep up the good work...however, the chairs/benches in your waiting area are not comfortable at all. Upgrade to upholstered furniture! More

Great service every time. Highly recommend Front Royal Ford for any servicing you may need. Had me scheduled within 3 days, pick up and delivery of the vehicle. Very easy proc Highly recommend Front Royal Ford for any servicing you may need. Had me scheduled within 3 days, pick up and delivery of the vehicle. Very easy process that took the headache away from car repairs. More

I sold my Volvo to this Dealer 2 years ago. I recently had to pay both town and county property taxes on this vehicle because I was unable to prove that I was no longer the owner. The F & I lad I recently had to pay both town and county property taxes on this vehicle because I was unable to prove that I was no longer the owner. The F & I lady and another bookkeeper lady both bent over backwards to find the sale date in their records and generate a duplicate bill of sale for me. They knew that I wasn't going to spend money, yet they both treated me like I was buying a whole fleet of F 150s. Thanks to their kindness and diligence, I'll be getting a large refund on the taxes paid. When I'm next in the market for another E150, I will go there first! More

Everytime I go there, they try to get me to accept overpriced and unnecessary service. Frankly they seem to be crooks. overpriced and unnecessary service. Frankly they seem to be crooks. More