Friendly Honda

When my spouse and I walked into Friendly Honda, we were welcomed with warm friendly faces. We were asked right away if we needed any help. We were requesting to talk to Justin as he has sold cars to my par welcomed with warm friendly faces. We were asked right away if we needed any help. We were requesting to talk to Justin as he has sold cars to my parents and sisters. I never expected to walk out of the dealership with a new car that day. Justin took the time to answer every single question we had. This was on a Saturday when the place was very busy and he made us feel like we were the only ones there buying a car. It was a big decision for us and we have not ever had a car payment or new car. Brian was able to do the financing to fit into our daily budget. Justin and Brian made everything fall right into place and we walked out that day with a New Honda RidgeLine. We love the truck and we love Friendly! Thank you Justin and Brian for the wonderful service you provided. More

Don't expect anyone to be "Friendly" just because that's their name. The automatic door on our Honda Odyssey wasn't working well. A friend disabled it but it wasn't closed properly so we br because that's their name. The automatic door on our Honda Odyssey wasn't working well. A friend disabled it but it wasn't closed properly so we brought it in to be fixed. They said it was the motor which I didn't really think was the issue but my wife approved it. Unfortunately $500+ later it wasn't working any better than when we brought it there. They now say they said that it might be more and now they say it's the track too, which has to be replaced. The motor wasn't the problem and it's actually harder to open now for the kids than it was when we brought it there. It takes more effort and makes a horrible sound now that it didn't make before we brought it there. When I complained that they didn't fix it they were anything but Friendly and then when I said I was going to complain they refused to even fix what they admitted was still wrong. I bought the car from them and hadn't had any significant other problems with it, but their attitude has been atrocious. They replaced the motor that wasn't defective and are blaming me because they didn't realize it had been disconnected. They charged me $680 for it without fixing anything and then refused to fix it because I said I was going to complain. Maybe it was just incompetence but their attitude was ultimately the problem and it was clearly handled all wrong. More

friendly was truely friendly, i was treated corteously they found my car received the car when promised , no haggling about price.i was happy overall experience they found my car received the car when promised , no haggling about price.i was happy overall experience More

Upon entering the dealership, the receptionist and other gentleman (from Finance) at the front were both very nice. I was introduced to Kenny (Sales) who was also very nice. I spent just under two hours ( gentleman (from Finance) at the front were both very nice. I was introduced to Kenny (Sales) who was also very nice. I spent just under two hours (30 minutes of which was unattended as Kenny was getting my car appraised) talking about and test driving a Civic. I said from the start that I was INFORMATION GATHERING. I am in the market for a car, but my lease isn't up for two months. Every day for several days after that I received an email, phone call, or both until I finally responded to an email letting him know the same thing I told him when I was at the dealership. That's where the "friendly" ended. A few days later I sent an email inquiring as to a coupon price and also about demo prices and down payment required for those prices. I heard nothing back for two days, and then it was barely a complete sentence with no greeting or signature saying he was busy but would have a number for me the next day. Finally I heard back (on the third day), and it was again an email with no greeting or closing, and it answered only one of my several questions. Zero professionalism. I don't know how other people buy vehicles, but I need a lot of information. I ask to compare prices on different types of vehicles so I know what I'm getting for my money. I got the feeling that Friendly wanted me to just buy the Civic I drove (or upgrade) and be done. Answering questions on MY schedule was not something they had time for. This is not the first time I've gone to Friendly and left without purchasing, but I thought I'd try again because they get such great reviews. I don't get it. More

I just purchased a 2013 Fit. This will be my 5th Honda I have bought thru Friendly Honda. My salesman Ron Alexander is top notch. In addition to Ron both Michael Glynn sales manager and Brian Hartwell bus have bought thru Friendly Honda. My salesman Ron Alexander is top notch. In addition to Ron both Michael Glynn sales manager and Brian Hartwell business manager worked very hard to get me into my new Fit. All 3 of these men are the best in their profession and epitomize the Friendly Honda Team. More

Wasn't planning on purchasing a Honda, but really liked the car and the deal. Planned on car shopping entire day, but were so pleased, stayed at Honda and skipped all the other dealers. liked the car and the deal. Planned on car shopping entire day, but were so pleased, stayed at Honda and skipped all the other dealers. More

I purchased a new Honda from Rick 14 years ago. The attention I received and technical details he was able to provide was beyond excellent. Since then I have used Friendly Honda service for 229,000 mi attention I received and technical details he was able to provide was beyond excellent. Since then I have used Friendly Honda service for 229,000 miles and have been exremely satisfied with that service. When it came time to purchase another new Honda, I came to the place and salesperson that I have trusted for the last 14 years. I was again completely and totally satisfied with the purchase of another Honda. I highly reccomend this dealership. More

Yesterday we went to Friendly Honda to look for a replacement of our second car. We purchased our Accord last year with them and were very happy. Yesterday's visit was even better. Kenny Seiferheld w replacement of our second car. We purchased our Accord last year with them and were very happy. Yesterday's visit was even better. Kenny Seiferheld was very patient and helpful with us choosing the appropriate car. Jim LiButti h provided the negiotiations for the financing. Even though it was Saturday afternoon, both gentlemen went above and beyond our expectations. We were able to get the approval for financing and they were even able to have the car detailed so we took possession yesterday in just a few short hours. We now have a beautiful 2013 Honda Civic LX. We will definitely return for future purchases. Also we have recommended Friendly Honda to family and friends as well. Thank you for a wonderful experience. More

Thank you to Andrew, Pat and Brian for helping he get my car. No dealership around me in NH would help me get the specific modal and color that I wanted, but Friendly Honda made it happen and drove it to me car. No dealership around me in NH would help me get the specific modal and color that I wanted, but Friendly Honda made it happen and drove it to me all the way in NH. They make car buying nice and easy. Thanks guys! More

My experience with Friendly Honda was absolutely horrible. I am a small business owner and was looking to purchase a vehicle that was more fuel efficient. I went to Friendly Honda as my family and I horrible. I am a small business owner and was looking to purchase a vehicle that was more fuel efficient. I went to Friendly Honda as my family and I have purchased numerous vehicles from them in the past. Below is a copy of the letter I sent to both the owner of Friendly Honda and Honda Headquarters. February 25, 2013 Eric Kahn, Dealer Principal 1143 Dutchess Turnpike Poughkeepsie, NY 12603 Dear Mr. Kahn, I went to Friendly Honda on Thursday the 21st looking to purchase a vehicle that was more fuel efficient. I met with Shane Trevnan who was assigned as my salesman. I told him I almost didn’t go to Friendly Honda because I had a problem with one of the employees. Shane asked who and I told him Russ Trotta. After discussing my options we scheduled an appointment for me to return the next day. The initial meeting on Thursday went great. I returned Friday and brought my office manager along to assist with the paperwork. I left -------- and Shane to fill in the minute details on the paperwork while I got up and looked around the showroom. I wanted to get a visual of my interior and exterior color options. After Shane showed me additional color options we sat back down to finish filling out the paperwork. We completed the paperwork and as we got up to leave Shane said “If you are ever looking for something else, let me know.” ---------- replied “No, Thanks, you don’t have the type of truck we are looking for.” After discussing the Honda Ridgeline we decided it did not suit our needs and started to heads towards the door. As we were walking out the door, Shane made the comment “No, seriously, I meant I was talking about you were working here.” I asked ---------- if he just said what I really thought he said, which he had. ---------- and I got in my truck and I asked her what happened. She told me while they were filling out paperwork Shane asked her if she was controlling. When she responded “Yes, I like to make sure everything is handled properly.” He replied “Really? We need someone here that has a controlling personality and can handle doing her job. The person we have now up front is horrible. I’ll hire you to work here.” ---------- responded “No, Thank You, I already work full time, and besides, I am happy with Alan.” Shane continued the conversation by saying “I didn’t mean another job, I meant instead of working for Alan.” ---------- again responded “No, thanks.” After relaying that conversation to me, she also told me another conversation Shane initiated and that both conversations made her uncomfortable and put her in a very awkward position. After asking her to work for Friendly Honda, Shane asked if I am easy to get along with. Shane then told ---------- a story that was made up and told to him by Russ. “I was “razzing” another guy and the guy didn’t like what I said so the guy went to the owner of the health club. The owner called Russ, who identified himself to Shane as the manager of the health club (he was only another member, not a manager) and Russ told the owner I “spazzed” out on the guy, basically went nuts on him. What Russ told the owner got Alan kicked out of the health club.” The story that Russ made up and told Shane was completely false and had nothing to do with me purchasing a car at Friendly Honda and the conversation between Shane and Russ should have never happened. What they did was considered gossip and it was highly unprofessional not only for Russ to tell this to Shane, but for Shane to relay this to my employee. Once again, this made her uncomfortable to have the salesman gossiping about her boss. I expected more professional service and was truly shocked and appalled at Shane’s and Russ’s behavior. I immediately returned inside and asked the front desk personnel to speak to a manager and was informed there was not one there at the time. I was however, directed to Jim Labutti, the finance manager. I explained the situation to him but I feel nothing was really resolved and given the attention it deserves. The entire experience was a complete turn off and it made me have doubts about the type of customer service I would receive in the future. This has caused a major disruption in my business and has been quite an unnerving experience. This experience with Shane has left my business manager uncomfortable and hesitant to deal with your company in the future. Shane and Russ not only attacked me and my business but they outright disrespected my office manager as well. I hope you understand the full impact of this situation, business owner to business owner. I did not realize my reputation was going to be tarnished beyond belief and I have not been able to sleep nights re-creating the situation that took place. I did not know my employee was going to get solicited at a car dealership and if I had known in advance I would have rethought my options as to which dealership I was going to purchase from. I work hard to keep my employees and customers happy. Sincerely, ------------------- The name of my office manager has been blanked out for anonymity purposes. Do NOT bring your employees here as they will try to steal them from you!!! After writing this letter to the owner, he does not follow up on instances like these nor does his assistant seem to take these situations seriously. I will NOT be going back to Friendly Honda!!! More