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Friendly Honda of Springfield

Springfield, IL

3.2
609 Reviews

2500 Prarie Crossing Drive

Springfield, IL

62711

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609 Reviews of Friendly Honda of Springfield

December 09, 2020

We purchased our Odyssey on 12/8/20. Our salesman was Josh Campell. He was friendly, very through, and not pushy. He explained everything about the van in detail, which my wife and I appreciated. We woul More

by carl&Arlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Campell 5 Stars
Dec 14, 2020 -

Friendly Honda of Springfield responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Honda of Illinois Team

December 01, 2020

I had the best car buying experience at Honda of Illinois. I can’t say enough about the high level of professionalism and knowledge of the staff at Honda of Illinois I’ll be telling everyone how gre More

by Andrew1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Finch
November 26, 2020

Worst experience ever. I had to find someone to help show me the vehicle. The salesman appear to be more interested in other things than selling me a car. I took me business else where. More

by Jack Wilson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Roger Chen
November 22, 2020

Prompt safe courteous experience when I showed for my appt I pulled right in and with minimal discussion my service greeter took charge and was finished in less than an hour More

by bharden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Need to update pictures so I could tell you , Amanda Lowe
Nov 25, 2020 -

Friendly Honda of Springfield responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. - The Honda of Illinois Team

November 14, 2020

We bring our cars to Honda of Illinois for service because the staff is always helpful and friendly, and we are always happy with the service. More

by KCBKKL5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Lowe, Don Lord, Gregg Shimchick, Ezzy Kirkwood
Nov 18, 2020 -

Friendly Honda of Springfield responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Honda of Illinois Team

November 06, 2020

Great job doing both are vehicle on one day. Wish I could have got a car to drive. But didn’t ask in time. Thanks More

by Grandmastew4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Atkinson, Amanda Lowe
Nov 18, 2020 -

Friendly Honda of Springfield responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - The Honda of Illinois Team

November 05, 2020

I purchased a new 2019 Honda Ridgeline truck in 12/2019. I needed service at 5700 miles for transmission & emissions warning messages. My truck lunged so hard it felt as if I was rear ended. Honda stated if More

by debi318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Gary, Amanda Lowe
Nov 18, 2020 -

Friendly Honda of Springfield responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. - The Honda of Illinois Team

Dec 27, 2020 -

debi318 responded

After taking my truck to Honda again, they found the problem & repaired it. The Real question is why it wasn't caught at the first repair visit. I love my truck & really like the Honda team. We all make mistakes.

October 30, 2020

I just got a Honda CR-V yesterday, bought it through Kirt at the Chevrolet dealership. I’d been looking with him , he was showing me the Honda’s. We got a used one , nice little car . The negotiations can be More

by joevette52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirt , from the Chevrolet dealership
October 27, 2020

Helpful and friendly! I liked the car wash. That makes a difference for me. Price of labor is a little high. Will go back again. More

by MSMarvel19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Lowe
October 26, 2020

My car was taken right away and it seemed like a short time and I was paged that it was ready. The staff was very courteous and professional and the waiting area was clean and pleasant. More

by conniealexander1@hormail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Lowe
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