
Fretz RV
Souderton, PA
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418 Reviews of Fretz RV
Nice trade in for a great RV Fretz's staff, particularly, Mike, Pete and Brian were great to work with and gave us just what we wanted. We look forward to many wonderful experien Fretz's staff, particularly, Mike, Pete and Brian were great to work with and gave us just what we wanted. We look forward to many wonderful experiences with our Pleasure Way RV. Thanks, John and Janet Erb More
Recent Motorhome purchase I recently purchased a used Jayco Greyhawk Class C from Fretz. The transaction was done almost entirely online. Bob Spack and Eric Fasci were both t I recently purchased a used Jayco Greyhawk Class C from Fretz. The transaction was done almost entirely online. Bob Spack and Eric Fasci were both tremendously helpful and responsive, answering all my questions promptly and courteously. The purchase and delivery were handled professionally and everything went smoothly. I couldn't be more pleased and look forward to enjoying my "new" motorhome! More
Great experience! We had a great experience at Fretz. Luke was a great salesman! They took the time to go over everything and answer any questions we had. We had a great experience at Fretz. Luke was a great salesman! They took the time to go over everything and answer any questions we had. More
Everything great, except for rushed PDI Working with Fretz RV was a real pleasure, from the RV Show at Harrisburg, where we put our down-payment in, to delivery. Especially noteworthy was t Working with Fretz RV was a real pleasure, from the RV Show at Harrisburg, where we put our down-payment in, to delivery. Especially noteworthy was the extra effort that Brian, in the Business Office made, to get absolutely all of the paperwork done well in advance, for my out-of-state credit union and insurance company. The ONLY negative was the rushed PDI. We only had about 90 minutes to learn everything. The person giving the PDI even said that the purpose was to give the buyer enough info to get the unit home. Anything else we could read-up on. This Fifth Wheel is FAR to complicated a piece of equipment for that, and frankly, since the JAYCO manual is too generically directed, it's useless in figuring the trailer out. Fortunately, I've been able to ask questions, and get answers from the fellow Jayco owners on the Jayco Owners Forum. Without them, I'd be lost! More
Friendly knowledgable personal service even when super busy Pete was our sales person and he was fantastic! worked at our pace, didn't try to up-sell us into something we weren't ready for, and was happy to clo Pete was our sales person and he was fantastic! worked at our pace, didn't try to up-sell us into something we weren't ready for, and was happy to close the deal on our terms - saved a ton of money! got a spectacular Jayco hardball camper, and at delivery everything was smooth as glass (thanks too to Brian and the women in the accessory shop). Fretz is our dealer for life - we'd recommend them to anyone looking for a towable or beyond. Nice family happy atmosphere. More
very satisfied with Fretz and my salesman Al ( Duke ) Papa After 21 yrs in a popup, my wife and I needed to upgrade.Duke showed us the Jayco 19XUD, just what we needed. Thanks for making this easy. After 21 yrs in a popup, my wife and I needed to upgrade.Duke showed us the Jayco 19XUD, just what we needed. Thanks for making this easy. More
Unnecessary Strong Sales Tactics I worked with Al from Fretz when considering purchasing my RV. We came to terms with numbers. I told him that I would need time to consider as I would I worked with Al from Fretz when considering purchasing my RV. We came to terms with numbers. I told him that I would need time to consider as I would not be able to take possession for 3 weeks. For the upcoming weeks I received daily calls from Al indicating he wanted my deposit. I informed him that I was still considering the deal as I had time and I was looking to buy in November so no hurry on my end. Fretz sales team tried many traditional high pressures sales tactics to attempt to get my to give them a deposit. I heard antics from " the owner does not like the deal" to " You lost the $1000 incentive from Jayco". I informed Al that I was not aware he made a proposition that would not be approved. Of course when I told him I was considering to buy the owner no longer mattered. I researched other Jayco dealers. None were aware of the $1000 incentive that Al was referring to. The daily pressure to get your deposit combined with the aggressive "buy now sales antics" really turned me off. The dishonest things threatened to me led me to decide to purchase else ware. It is a shame because to be fair they do have a great selection of Rvs and they do have good prices. In todays day and age of information this type of customer service does not work for many. I wanted to update everyone considering making a purchase to let you know what you are in for and to hopefully save folks a little time who do not do business in this manner. More
Excellent, Honest, Knowledgeable, Great Deal I couldn't be more pleased with my experience. Our salesman, Mark Cain was attentive, patient, and knowledgeable. He listened to us and don't think I couldn't be more pleased with my experience. Our salesman, Mark Cain was attentive, patient, and knowledgeable. He listened to us and don't think we could have been treated better nor gotten a better deal than if he were family. Our entire experience was great. I recommend our sales and purchasing here without hesitation! More
Excellent from sales, finance to service! Mike was excellent in finding us the hybrid camper that fit our camping needs! So friendly and there for us every step of the way! Mike always return Mike was excellent in finding us the hybrid camper that fit our camping needs! So friendly and there for us every step of the way! Mike always returned our calls promptly and with such enthusiasm! Brian in finance was their to help us with the best rates and the best warranty that fit our needs! Jamie in Service was fabulous over the phone twice! Once to send us a part we needed and knew exactly what to send and it was correct and complete when recd.! The second time was our first camping trip she walked every step to correct the issue and continue our family weekend! She really knows her stuff! They all made us feel important to them and cared about our experience at the dealership as well as after! We are even going to travel the hour to have our RV serviced by Fretz twice per year and/or as needed. We would not want to go anywhere else! More
Jayco Rv purchase Eric and the Fretz org. Deliver....fair and businesslike....couldn't be happier with our experience at Fretz Rv....looking forward to dealing with the Eric and the Fretz org. Deliver....fair and businesslike....couldn't be happier with our experience at Fretz Rv....looking forward to dealing with them for many years to come! More