Fretz RV
Souderton, PA
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414 Reviews of Fretz RV
A great place to purchase an RV! Had a very pleasant buying experience. Purchased a 2017 Micro Minnie. Salesman Harris was helpful and informative. Answered all questions and addresse Had a very pleasant buying experience. Purchased a 2017 Micro Minnie. Salesman Harris was helpful and informative. Answered all questions and addressed any concerns. By our side from start to finish. Plus no pressure to make a sale. Easy to work with everyone involved. All friendly and professional. Thank You! More
Great Experience Not only will we recommend Fretz RV to our friends & family, we would purchase another RV from them in a second. Friendly, honest and accomodating fro Not only will we recommend Fretz RV to our friends & family, we would purchase another RV from them in a second. Friendly, honest and accomodating from the first phone call thru completion of the sale dealing with everyone at Fretz was a pleasure. See Luke to purchase your RV today! Thanks to Brian as well. More
I Will Be Back We have never camped, or had a travel trailer and I was a little hesitant to make the move. I was looking locally, but not one had trailers under 22 f We have never camped, or had a travel trailer and I was a little hesitant to make the move. I was looking locally, but not one had trailers under 22 feet. I went online searching for a Travel Trailer and ran across Fretz RV. I wanted something not to big, easy to tow but yet enough room for my wife and possibly an occasional visitor. I spoke with Andrew Long by email, who suggested the Forest River r pod178. It was just what I was in the market for! They just received it from a customer who wanted a larger trailer, and I lucked out. The size was perfect! After going over the unit with questions and several emails, I said I would take it. He then put me in touch with the business manager Brian Strampel, who worked out the details by email. I drove an hour and a half to pick up our new Pod. Mr. Harris Walters greeted me when I arrived, I had inquired about a brake controller and they made arrangements that when I came in to pick up the Pod, they would have a brake controller installed. He took my keys and my truck went to their service department. While that was being installed, being a newbie to the trailering world, he went over the entire camper with me, answering all my questions and concerns. From the water hook up, sewer drain, black tank, grey tank, propane . . . top to bottom, stem to stern. He went over what I would need as a beginner to get started chocks, regulators, black hose, white hose, right down to the toilet paper. When my truck was ready, the service department drove it over and hooked up the trailer again going over everything with me about the brake controller. Before I left, Harris asked me to do him a favor and I asked what is it. He said when you get home to call him just to let him know how I did. I was nervous at first, especially in traffic with all that extra weight behind me, but after driving almost two hours back home, by the time I pulled in the driveway I was fine. The brake controller made a huge difference. The entire staff at Fretz was unbelievably friendly, making me feel very comfortable and putting me at ease, the whole process was painless. I would definitely recommend Fretz RV to anyone in the market for an RV . . . My only complaint is I wish they weren't so darn far from me. More
Best experience We bought a 2010 pop up from Mark, who was fantastic. Kept us informed along the way. Was given a full tour of our new camper and feel confident about We bought a 2010 pop up from Mark, who was fantastic. Kept us informed along the way. Was given a full tour of our new camper and feel confident about taking it out on the road. Brian helped us along our path to financing and we can't wait for out first trip in a week. Top rate RV dealer and so helpful, we never felt rushed and we were never pressured into making a decision. More
Not A Happy Camper Fretz RV would receive 0 stars if given the choice. The right hand doesn't know what the left hand is doing!!!! My son and I drove an hour to look Fretz RV would receive 0 stars if given the choice. The right hand doesn't know what the left hand is doing!!!! My son and I drove an hour to look at a used R-pod that we had inquired about online if it was still available. They responded it was available and to stop in to see it. We arrived at Fretz about 6:15 pm. on 8.8.2017. We asked for assistance to see the R-pod and Eric Informed us there were customers ahead of us, and the wait time was 15 to 20 minutes for a salesperson. We patiently waited about 15 minutes for Harris to help us. We told him we just wanted to see the R-pod. He said, "is that all you wanted? Someone could have given you the key." He took us to see the R-pod. We chatted for a bit then he left so my son and I could talk privately. When we returned to the showroom, Harris greeted us with a "tell me you want to buy it?" (He could tell by our facial expressions) I said, "yes," and he responds, "we took an internet deposit at 6:OO pm tonight, you CAN'T buy it." Talk about distaste, disgust and displeasure! At this point, we were so disappointed we just decided to walk out, then Harris says you don't want my business card? Are you mad at me? Needless to say, we were not happy campers! During the ride home we searched for the R-pod online thinking Fretz would indicate it as "sale pending." Instead, it continued to allow anyone to make a deposit!!! Fretz RV what kind of shady/unethical practice is this? TAKE NOTE: 1) as we waited in the showroom for a salesman, the R-pod was pictured on the board without a "Hold" sticker. 2) Fretz RV does not indicate a sale is pending on their web page. They continue to take deposits. Fretz RV customer service has DECLINED! Not a nice way to treat a repeat customer or any customer!!!! The Most Unprestigious Dealer Award and Worst Dealer Award goes to Fretz RV!! 8.11.2017 Update - Steve Fretz did try to make good by offering a "new" unit that was similar to the used R-pod but with an UPCHARGE of $5k! Exceeded my budget! More
Simply the best I flew in from Denver based on the great things others have said. Very personalized service all the way. They picked me up at the airport and treated I flew in from Denver based on the great things others have said. Very personalized service all the way. They picked me up at the airport and treated me like family. I would buy here again. More
Made RV'ing Great Again! Rick Hand "is the man" for RV purchase. We finished the deal Aug 1, and we really can't believe how smooth the transaction was. Rick answered our ques Rick Hand "is the man" for RV purchase. We finished the deal Aug 1, and we really can't believe how smooth the transaction was. Rick answered our questions, dispelled our concerns, and gave us a thorough "how to" of the RV before we left. In addition to knowing RV's, he's just a nice guy. We left feeling a member of the Fretz family. Thanks! More
Great service Luke and Steve were very friendly and helpful. They answered our questions and worked with us to give us a deal we liked. Thanks to them we are the pr Luke and Steve were very friendly and helpful. They answered our questions and worked with us to give us a deal we liked. Thanks to them we are the proud owners of a new trailer. Our grandchildren are as happy and excited as us lol. THANKS GUYS!!! More
Informative, no pressure, customer friendly, fair We have been to other dealers and they don't compare to the service we got from Fretz. They let the product sell itself. Luke was excellent We have been to other dealers and they don't compare to the service we got from Fretz. They let the product sell itself. Luke was excellent More
Great Place We bought our first pop up camper 20 years ago here at Fretz. Since then we bought our first travel trailer, and our newest one yesterday a Jayco Eagl We bought our first pop up camper 20 years ago here at Fretz. Since then we bought our first travel trailer, and our newest one yesterday a Jayco Eagle. My entire family goes camping along with all of there friends, and they all purchased their campers here at Fretz! The entire staff is very knowledgeable with all fascists of RV's. I always enjoy my experience here and wouldn't go anywhere else to purchase a RV! Thanks for making this purchase one of my best experiences! More