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Fremont Toyota

Fremont, CA

4.6
5,094 Reviews
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5851 Cushing Pkwy

Fremont, CA

94538

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Showing 5,094 reviews

November 14, 2024

Very nice and no hassle experience. Just wish that any small issues could be fixed along with service . More

by anujaacharya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Tello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micky Gastrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ervin Sunga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Stravers
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2024

Car was not ready at 2:30pm as promised and no call for updates for pickup time. It would have been nice to get a call instead of leaving me waiting. I had to call to find out what the new pickup time wo More

by Mylien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yvonne
Nov 21, 2024 -

Fremont Toyota responded

Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you encountered with your vehicle's pickup time and the lack of communication from our team. We understand the importance of timely service, especially when you have other commitments. It's clear we should have provided you with updates regarding your vehicle's status, and I regret that you had to reach out to us instead. Please know that improving our communication with customers is a top priority. We are reviewing our procedures to ensure this does not happen again in the future. I appreciate your understanding and would love the opportunity to personally assist you with your future service needs. Please feel free to contact me directly at 510-252-5400 or emoreno@fremonttoyota.com if there is anything else we can do for you. Thank you for bringing this to our attention. Warm regards, Efrain Moreno

November 13, 2024

Ramiro is very good service advisor; friendly and nicely. I felt comfortable leaving the car in his care. More

by KEVINLU2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Atalig
November 13, 2024

Maria is knowledgeable and professional. Her positive and warm attitude make people welcomed. After she learned I had urgency to go back to work, she tried her very best to work with the tec More

by W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

Very helpful and polite. The best customer service that I’ve ever had. Thank you. More

by awngmyat11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Munoz
November 13, 2024

Excellent in communication and explaining friendly I will recommend every member of my family to be coming at this dealership. They are awesome. More

by Neelasaid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tan Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadeem Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osman Hassanzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

Maria is very helpful and insightful! She try to provide most efficient and cost friendly solution for my service. More

by XUEJINRU0309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Tello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micky Gastrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ervin Sunga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Stravers
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

I scheduled appointment for second key with 10k service and after service complete I didn’t got key and call for car available for pickup. Scheduled another appointment for key. More

by san.sc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not remembering
November 13, 2024

The service advisor Phillip that helped me was considerate and advised me or cost and any changes to services provided in timely manner. More

by Ikeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Stravers
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

Belal was courteous and professional. Explained the service clearly. He delivered as per promised time. More

by Sharif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal
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