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Fremont Toyota

Fremont, CA

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Employees
Reviews
Vehicles
4.6
5,604 Reviews
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5851 Cushing Pkwy

Fremont, CA

94538

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Showing 5,604 reviews

September 13, 2023

Zero star. Service advisor recommended and performed Brake Fluid Exchange ost $170 which was done 5K before I prior service. Very untrustworthy service locatio More

by SAMBULKAR
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Duke
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Sep 15, 2023 -

Fremont Toyota responded

We are truly sorry to hear about your experience here at Fremont Toyota. We strive to provide our customers with 100% satisfaction and it is disappointing to hear that we were not able to provide this at your visit. We would greatly appreciate the opportunity to regain your trust in our dealership. Please reach out to Bill Mason, General Manager, at bmason@fremonttoyota.com at your earliest convenience so that we may discuss your concerns. Thank you for your business and we hope to hear from you soon.

September 13, 2023

Ervin is a very knowledgeable of his work. He explained clearly all my inquiries and services package. More

by BVNGUYEN2001
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ervin Sunga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Fremont Toyota responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Fremont Toyota for your service needs and we hope to work with you again next time.

September 13, 2023

Super easy to book an appointment. I was helped shortly after arrival and my advisor went above & beyond to answer my questions and set me up with the service I needed. More

by AG.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ervin Sunga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Fremont Toyota responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Fremont Toyota are thankful for customers like you! Come again soon!

September 13, 2023

Steve Sako is always very accommodating very polite and very helpful! Jacob the tire guy was very nice and patient with all my questions regarding information on tires to purchase! More

by CAROLJGUARDIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob the tire guy:)
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Sep 14, 2023 -

Fremont Toyota responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Fremont Toyota and we hope to see you again soon.

September 13, 2023

Steve is the best, polite, very helpful, and trustworthy. All of my Toyota cars, I did services with him the whole time. More

by soezawmoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Fremont Toyota responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Fremont Toyota. Thank you for your business and we look forward to seeing you back again next time!

September 13, 2023

Fremont Toyota was excellent! They took the time to look at my maintenance history from other service centers to help avoid unnecessary service, explained what serves were recomme More

by MCGAVIN.NATHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Tello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micky Gastrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ervin Sunga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Stravers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Fremont Toyota responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Fremont Toyota for your service needs and we hope to see you back again in the future.

September 12, 2023

Phil Stravers was very professional and provided an efficient Service Dept. visit. Friendly, great communication, and quality customer service. More

by Herboshiro.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Stravers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Fremont Toyota responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Fremont Toyota and we hope to see you again soon.

September 12, 2023

Ramiro is super helpful, I moved to SSF last year and still rather drive a long distance for his excellent service! More

by JOANNIE3838
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Fremont Toyota responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Fremont Toyota for your service needs and we hope to work with you again next time.

September 12, 2023

A good part of the service was done on time; However, I feel the staff could be more transparent in acknowledging the cost of each service item. More

by CHHAPRUMOHIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pat O'Brien
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Fremont Toyota responded

Thank you for your candid feedback. We take customer feedback very seriously and try to continually improve our service to our customers. We’re disappointed to hear that your recent service experience with us was less than stellar, and we would like to speak with you regarding your visit to learn more. Please reach out to General Manager, Bill Mason, at bmason@fremonttoyota.com so we can discuss your concerns and try to restore your confidence in our business. Thank you.

September 12, 2023

Friendly and professional staff. They take care of your car, provide with a ride back home. More

by Nazir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Osmani
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Sep 13, 2023 -

Fremont Toyota responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Fremont Toyota. All the staff will continue to work hard to provide great customer service for each visit.

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