Freeway Chevrolet

Chris Scherff went above and beyond to make our purchasing experience a good one at Freeway Chevy. He gave our 5 year-old daughter something to color, snacks and a balloon. He was very patient with purchasing experience a good one at Freeway Chevy. He gave our 5 year-old daughter something to color, snacks and a balloon. He was very patient with us as we walked around the lot looking at different vehicles and let us test drive which ever ones we wanted. Chris was just really easy to work with and that made all the difference. More

I went in with an approved loan and what my loan amount was. I also went in with a price negotiated by the bank. Mr. Banks tried to tell me that I wasn't approved only preapproved. He also kept trying t was. I also went in with a price negotiated by the bank. Mr. Banks tried to tell me that I wasn't approved only preapproved. He also kept trying to get me to give him two to three thousand dollar down payment to finalize the deal when I already had a loan and didn't need it. He was totally playing the stereotypical salesman game, including the waiting game. I will never go back to this dealership. More

Dave did a great job!I took my car in for a squeeking sound, and they repaired it, but only to find that when I went to pick it up. Dave heard the sound again as he was bringing me the car. He said that sound, and they repaired it, but only to find that when I went to pick it up. Dave heard the sound again as he was bringing me the car. He said that was not a good thing and called the mechanic right away. They both assured me that it would be looked into and get the sound taken care of immediately. They both did just that. I am now driving my car, squeek free. Thank you for not making me think I was crazy, hearing noises. Great service, i was very happy! More

CAR IN FOR TURN SIGNAL PROBLEM AND OIL CHANGE. WORK DONE AND PROBLEM CORRECTED. HAPPY WITH WORK DONE. CUSTOMER SERVICE TEREATED ME WELL AND I WILL BE THERE FOR WORK ON MY SECOND CAR SOON. HAVE BEEN GOING TO AND PROBLEM CORRECTED. HAPPY WITH WORK DONE. CUSTOMER SERVICE TEREATED ME WELL AND I WILL BE THERE FOR WORK ON MY SECOND CAR SOON. HAVE BEEN GOING TO FREEWAY FOR SEVERAL YEARS. CLOSE TO WHERE I WORK AND LIKE I GET A RIDE TO WORK WHILE MY CAR IS IN FOR REPAIRS. More

I had had a negative experience prior to dealing with Roger. I contacted my service advisor from Saturn (now Suzuki) and told him how unhappy I was to have to take my car to Chevy and of my prior experie Roger. I contacted my service advisor from Saturn (now Suzuki) and told him how unhappy I was to have to take my car to Chevy and of my prior experience with the dealership. He suggested that I go through Roger in service. I was pleased to report that he did an excellent job at customer service and complying with my requests. For a moment I thought that I was at Saturn again. Saturn made every dealing with service a pleasure. You were treated as though you had a brain in your head and they ALWAYS went the extra mile. Once my car was at the gym (Lifetime) and I could not turn the ignition. I had a client within the hour. I called Saturn who took me to my office to see the client and then got the ignition turned and fixed by the time I could get back over there. Roger did not have to do all that but he reminded me of the type of caring and expertise that I had come to know and love at Sarturn. I was ready to write off Freeway Chevrolet but he turned it around for me and would prompt me to take my car to you for any warranty work. If I were you I would make him a manager...he was that good. More

The only problem that I noticed was that the information center readout had not be reset after the oil change. Also have the impression that you want to over service the car. Your recommendations noted t center readout had not be reset after the oil change. Also have the impression that you want to over service the car. Your recommendations noted that a power steering flush was recommended. I see nothing to that effect in the recommended maintenance noted in the owners manual. This doesn't give me a great deal of confidence in any further recommendations for service. Gary Hertzler More

Had the check engine light one, turned out that the "OEM" locking gas cap....wasn't. I also had a bad temperature gauge. Both were replaced and codes cleared, checked out, etc by Raul. Vinny helped "OEM" locking gas cap....wasn't. I also had a bad temperature gauge. Both were replaced and codes cleared, checked out, etc by Raul. Vinny helped with getting me scheduled and if I had any questions (I have had him help me before with oil changes, etc and my point of contact anytime I go in there). I also was able to speak with your accessories manager and he ordered some stainless steel nerf bars for me that I will be going in for on Weds to get installed. More

Another fantastic no nonsense service experience. Get in, get out, done right the 1st time. As always we highly recommend this organization to keep our fleet vehicles serviced and on the road. Thank you F get out, done right the 1st time. As always we highly recommend this organization to keep our fleet vehicles serviced and on the road. Thank you Freeway Service Department! C. Slany Plumbing & Water Conditioning More

Gavin made buying my car a wonderful experience. He was on top of his game; He knew what he was doing. He was a very nice guy and very straight forward about everything. He really worked with me. He would on top of his game; He knew what he was doing. He was a very nice guy and very straight forward about everything. He really worked with me. He would call me and see how things were going with the car and if I needed anything. He went above and beyond. If I or anyone else I know wants to buy a car I’m going straight to Gavin. Jay was another guy that was very nice and flexible with me. He worked very well with me as well. Freeway Chevrolet is a wonderful place and lots of great people. I recently had my oil changed in my car and a couple of scratches buffed out. The service team did great. They did a wonderful job. The problem with the service team is that it took about nine hours. I didn’t have a car from 9am till 6pm. something I hope that can change for my next visit. Thanks so much Freeway Chevrolet. Sincerely, Marvin D. Prince III More

My car was not ready when promised (again...). I contacted Chris Thursday afternoon to check on the status of my car and found out that I would not be able to have it back first thing Friday morning contacted Chris Thursday afternoon to check on the status of my car and found out that I would not be able to have it back first thing Friday morning as promised. The wrong part was ordered for the radio replacement. He said a new part was ordered to be delivered overnight and my car should be ready by 10:30 Friday morning. When I called at 11:00 to check on status, I left a message and did not get a call back until 12:45. At that time Chris told me the radio was received while they were at lunch and was being installed and would be ready in 15 minutes. I did not arrive at the dealership until approximately 2pm and the car was NOT READY. I was not able to leave with my car until 2:50. CLEARLY NOT 15 MINUTES. I dropped it off Wednesday night and it should have been ready first thing Friday morning. I had plans on Friday with my child which were ruined because of this delay (I could not transport our bikes with the loaner car). Advisors and front desk people are generally friendly, but the lack of quality in the repair is a RECURRING event with THIS CAR and THE DEALERSHIP. Either the problem not found on the initial visit, the problem not fixed, the problem is only fixed temporarily, new problems continue to crop up, loaner cars are not readily available or comparable to my vehicle, typically the car is not returned as promised, etc. SO MUCH DISRUPTION in my life. This is not what I expect in a new car. I'm SO disappointed in the car and the dealership. More