Freeport Ford

Steve rent beyond to help me out with my truck. He's the only one I will call on for now on. He's the only one I will call on for now on. More

Honestly the service was not good in your service department. I hesitated to even come there but was told that it had gotten better but I disagree and will not be returning Just because the l department. I hesitated to even come there but was told that it had gotten better but I disagree and will not be returning Just because the light was not on in the car when they started it up doesn't mean anything. I was told that the light was not on and the error that they did see was optional to me if i want to fix or not. When i asked your "expert" he told me that is up to me he can't tell me what to do with my car, OK, well thanks for nothing Car is at another shop now as light is back on, and I will not be coming back to your business for anything. I also walked arwound in the rain for about 5 minutes before I had to ask someone to help me find my car that the servcie tech said was right outside.... not right outside soon the lady in the billing department jumped in to help also. after sales man had to ask the service guy (which was also extremely grouchy) he then said oh I guess its over here,,,, wow More

Had an oil change and the checked out the battery. Since I believe that was the original one I had a new one installed. Since I believe that was the original one I had a new one installed. More

They got me in at scheduled time and the work was performed in the time they estimated performed in the time they estimated More

Very easy to do business with. Prompt in returning phone calls. Their Valet Service is Top-Notch! Prompt in returning phone calls. Their Valet Service is Top-Notch! More

Website offers service hours until after 5pm. Scheduled service only to be called 5 minutes later and telling me there are no times available after 415pm. I agreed that I could hopefully make 415 Scheduled service only to be called 5 minutes later and telling me there are no times available after 415pm. I agreed that I could hopefully make 415 work and then he argued with me on the time that HE offered. I was finally able to work out a time on another day to get my car in for a simple oil change. However, I did not receive a window sticker telling me how long the oil was good for and/or expectation of next visit milage nor was indicator on the vehicle reset. luckily, I thought to look and reset it later that day. I will be looking for better service departments in the Freeport area. I used to rave about Fairway Ford before it switched to Freeport Ford. More

I like Brad. And I know he and his technicians are being honest when they say they can’t find the problem. But that’s the issue. They can’t find the problem and i And I know he and his technicians are being honest when they say they can’t find the problem. But that’s the issue. They can’t find the problem and it happened to them like it did with my wife. I now have a low mileage car that’s unreliable. How do I justify buying a Ford product if my Ford mechanic can’t fix it. More

Easy to find appt times and friendly. Kept me up to date and m service Kept me up to date and m service More

Tony always takes time to assist me and help in any way that he can. He makes exceptions knowing our busy schedule and I appreciate him very much for this and his excellent customer service !! that he can. He makes exceptions knowing our busy schedule and I appreciate him very much for this and his excellent customer service !! More

They picked up the car, let me know when they brought it home. Thanks Great service. home. Thanks Great service. More