Steve Dreesen

Explained everything on what was broke and what it would take to fix it and no problem getting a loaner for the day. take to fix it and no problem getting a loaner for the day. More

by jwichmann8508 Verified Customer Verified Customer

Print

Honestly the service was not good in your service department. I hesitated to even come there but was told that it had gotten better but I disagree and will not be returning Just because the l department. I hesitated to even come there but was told that it had gotten better but I disagree and will not be returning Just because the light was not on in the car when they started it up doesn't mean anything. I was told that the light was not on and the error that they did see was optional to me if i want to fix or not. When i asked your "expert" he told me that is up to me he can't tell me what to do with my car, OK, well thanks for nothing Car is at another shop now as light is back on, and I will not be coming back to your business for anything. I also walked arwound in the rain for about 5 minutes before I had to ask someone to help me find my car that the servcie tech said was right outside.... not right outside soon the lady in the billing department jumped in to help also. after sales man had to ask the service guy (which was also extremely grouchy) he then said oh I guess its over here,,,, wow More

by reenecleaning Verified Customer Verified Customer

Print

Very easy to do business with. Prompt in returning phone calls. Their Valet Service is Top-Notch! Prompt in returning phone calls. Their Valet Service is Top-Notch! More

by julie.french57 Verified Customer Verified Customer

Print

Website offers service hours until after 5pm. Scheduled service only to be called 5 minutes later and telling me there are no times available after 415pm. I agreed that I could hopefully make 415 Scheduled service only to be called 5 minutes later and telling me there are no times available after 415pm. I agreed that I could hopefully make 415 work and then he argued with me on the time that HE offered. I was finally able to work out a time on another day to get my car in for a simple oil change. However, I did not receive a window sticker telling me how long the oil was good for and/or expectation of next visit milage nor was indicator on the vehicle reset. luckily, I thought to look and reset it later that day. I will be looking for better service departments in the Freeport area. I used to rave about Fairway Ford before it switched to Freeport Ford. More

by brattanyhere Verified Customer Verified Customer

Print

Easy to find appt times and friendly. Kept me up to date and m service Kept me up to date and m service More

by A Smith Verified Customer Verified Customer

Print

Handled our service completely despite Ford planning a computer update, was able to give us a loaner and complete our update the following morning.our service rep computer update, was able to give us a loaner and complete our update the following morning.our service rep More

by gbrewbaker Verified Customer Verified Customer

Print

Did a good job once the rep listened to what I asked to be done and not what they wanted because they didnt think they had to. And once they pulled tires as I asked, they found frozen rusted brake pads as be done and not what they wanted because they didnt think they had to. And once they pulled tires as I asked, they found frozen rusted brake pads as I suspected. But they only wanted to sell some more $600.00 parts. Had to leave the truck an extra night. Didnt matter, but it could have .been avoided had they listened to what I wanted done. More

by Creigjton Verified Customer Verified Customer

Print

Everyone has been helpful and so knowledgeable. Never a problem they can't help me with. Never a problem they can't help me with. More

by jmj.beall Verified Customer Verified Customer

Print

Oil change was performed while my wife waited and everything went great. Very pleasant visit. everything went great. Very pleasant visit. More

by MONASHDAD Verified Customer Verified Customer

Print

Very good service. Very reasonable price they got to run as quick as they could and it was done a lot sooner than I thought it was gonna be so that was good and my job Very reasonable price they got to run as quick as they could and it was done a lot sooner than I thought it was gonna be so that was good and my job probably had a lot of cleanup because it was an oil explosion so I really appreciate the work. More

by john Verified Customer Verified Customer

Print