Freeman Toyota

The Freeman Toyota "service department" is not about service. Bought a new vehicle, but after five visits and 25,000 miles we still have unresolved warranty repair issues. They simply refuse to about service. Bought a new vehicle, but after five visits and 25,000 miles we still have unresolved warranty repair issues. They simply refuse to honor the new car warranty. More interesting, however, is they try to sell you parts you don't need! Parts I replaced myself just 2 months before! My advice is to avoid this place. More

I bought a new Prius from freeman. Jim was friendly in a hands off straight-forward way. I felt he balanced my needs well with his incentive to sell. Truthful and followed through. Shona was very nice and f hands off straight-forward way. I felt he balanced my needs well with his incentive to sell. Truthful and followed through. Shona was very nice and friendly. Felt she only tried to sell me the things I would need. Recomended. Was able to drive to work directly from the dealership :) More

If you're like me and if you don't buy a car every day, you expect some amount of help from your dealer. Of course, you can still consult some documentation, reviews, websites, blogs, etc; sometimes, your you expect some amount of help from your dealer. Of course, you can still consult some documentation, reviews, websites, blogs, etc; sometimes, your questions are not answered by manuals, websites, reviews or blogs. This is why you probably won't buy a car on Amazon like any other commodity, but will speak to a dealer and try to figure out whether the car you dreamt about is really going to suit you. In that instance, buying a car becomes a "trust" relationship between you and the dealer you are speaking to. The level of trust you will place in a dealer depends on his ability to answer clearly and correctly to questions you know the answers and then to its assurance when he's giving you the details of matters you don't know. At that point, all legal rules, directives and requirements become almost secondary and you feel satisfied that your questions have found a reasonable outcome. This is also the experience I had when I bought my Toyota RAV4 at Freeman's in April 2011; except that: My wife and I came from Switzerland last year and needed to buy a car. Our intention's always been to stay in the US for a max of two years. At the time we bought our RAV4, we knew we would bring it back with us; I had already checked with the Swiss "DMV" that this would not be a too difficult task to have the car registered in Switzerland. Before we inquired Freeman, we spent numerous hours on the internet trying to figure out what car was the best for us and then decided that we would go for a RAV4. As a matter of convenience, we wanted to have the satellite navigation installed. We went to the dealership and had a chat with the salesman. We exposed clearly our situation and the fact that we would be going back to Switzerland after 2 years and that we were concern if any part of the vehicle or its devices would be compatible with the European standards; he did not make any comments regarding these questions and confirmed that we would just need to buy a GPS DVD for Europe. We came back home that evening with our opinion almost made. The week after, we phoned the salesman and confirmed that we would be happy to buy that car. Now, it's time to pack; my car is going to be shipped in less than 2 weeks. Candidly, I consulted the internet to find the way to buy that GPS DVD and found on the Toyota Europe website the list of DVDs that are available; however, I noticed also a disclaimer that advised me that European DVDs aren't compatible with cars sold in the US. It sounds like someone did not inform me correctly. On top of that, this limitation is never/nowhere mentioned in the car manuals or on the Toyota US website. My first reaction was to phone Freeman; I got in contact with the General sales manager who took the time to answer my call and listen to my concern. As a matter of fact, this was the first time he was reported such a situation and wanted some time a) to make some research and b) to have a discussion with the salesman. We agreed he would call back. 2 business days and a weekend later, I took the phone to hear from him. He reported: "I discussed with the salesman who remembered you had a discussion about the Bluetooth, but nothing about the sat nav; based on his records and the time I have been knowing him, I have to trust him. I cannot do anything for you." End of story; in other words, I do not say the truth, i.e. I lie. It sounds like he's just found an easy escape not to face his responsibilities! As you can imagine, I haven't had a good experience with Freeman. I tried through Toyota US, but their reaction was the same. When I said at the beginning of my story that buying a car was in most cases a "trust" relationship, I feel now like I have been betrayed. I feel utterly betrayed to have been told what it sounded the right thing to tell me in order to sell the car; I feel utterly betrayed to be told now that I lied, when, last year, I placed my trust in a salesman. I feel angry against the Toyota US, which told me that "Toyota does not recommend exporting cars and cannot do anything for you." This is not what you are told when you purchase a car after expressively inquiring about that; this is not what you read in the car manuals. On purpose, or not, I was given some incorrect information that lead me to buy a car that I would have not if I had been better informed. This cannot be considered as "fair business". Now, I do not know how I am going to modify the car, to the extent it's possible and how much it will cost me. I do nevertheless feel that it would have probably been peanuts for Freeman, surely nothing for Toyota US. I hope the above will help anybody purchasing a car at Freeman (or elsewhere) to avoid being caught in such a situation. Maybe the key is to take minutes or records of the discussions/negotiations in order to have the dealerships face their responsibilities. There is one thing rather sure today: it was my first Toyota, and the last one! More

Touch bases with customers if they are waiting for over several hours for repair work to be done. Let them know the status of that work now and then. The customer shouldn't have to inquire as to the statu several hours for repair work to be done. Let them know the status of that work now and then. The customer shouldn't have to inquire as to the status of ther work being done. Unfortunately, nowadays work being done in a dealership is somewhat expensive as is parts. More

I have driven only Mercedes for 20 years. This dealership was just as good... friendly, helpful and very professional. I am so pleased with the amount of time and effort put into my purchase and dealership was just as good... friendly, helpful and very professional. I am so pleased with the amount of time and effort put into my purchase and my follow-up visit. I felt like they really cared if my questions were answered and if I was happy with the result. Jim took care of our purchase, waiting late for us on Father's Day. Andrew, I think took most of his day helping me understand our new Prius and all of the electronics..never making me feel rushed. Great dealership! More

We were treated as valued clients during estimate, work and post work needs. Honest, quality and on schedule. Facilitated interaction with the insurance company. Unfortunately, my wife and I have needed and post work needs. Honest, quality and on schedule. Facilitated interaction with the insurance company. Unfortunately, my wife and I have needed Greg's and Freeman Collision Center's service a few times this year. Each time I found myself working with a professional and knowledgeable staff. I was treated as a valued client during estimate, work and post work needs. Honest, quality and on schedule. The lead estimator, and now shop manager, Greg Gustafson, gave me the direction and choices I needed. He facilitated interaction with the insurance company. He arranged for my rental car, even getting me an extension when I needed it. Most of all, both my wife and I are very satisfied with the work that was done. There is one added bonus that I did not expect. Once you are a valued client, you seem to be able to keep that status. A couple of times little questions and needs came up. Greg and Freeman Collision took care of these things immediately and with a minimum of fuss. Thank you Freeman Collision Center. More

Dealer willing to meet a lower price from another dealer. Dealer willing to structure a trade with another dealer as the specific color we desired was extremely low in inventory levels throughout California Dealer willing to structure a trade with another dealer as the specific color we desired was extremely low in inventory levels throughout California. More

I originally leased a Toyota Camery and was so happy with it that at the end of the lease I purchased a Camery. I really appreciated how this dealership welcomed me. They invited me to a new owner orientat it that at the end of the lease I purchased a Camery. I really appreciated how this dealership welcomed me. They invited me to a new owner orientation and explained the inner workings of my car. They taught me why and when to handle maintenance issues. For the last six years they have treated my car as if it was their own. They treat me like an honored guest. I appreciate their professional, curteous service, clean shop, and fair prices. In the past I took my cars to independent repair shops, and although satisfied with the work, they never had the cars history. I like spending a Saturday morning at Freeman Toyota in Santa Rosa - knowing that my car is well cared for and I am safe on the road. More

Most people send complaint letters we wanted to let you Most people send complaint letters we wanted to let you know how terrific Susan Gleasland was to us. We brought in a Lexus to have body work done. We Most people send complaint letters we wanted to let you know how terrific Susan Gleasland was to us. We brought in a Lexus to have body work done. We thought the price that Susan gave us was great-- We loved her attitude-- her professionalism-- and her attention to detail. We loved the job that Freeman did so we are bringing in our Honda on Monday. Please know that if it were not for Susan we would not have gotten either car done. I think that she saved us money and got the job done to perfection. Give her a raise! karen & mike Palmiott More

I took my vehicle in for the 60,000 mile oil change. I requested that the tire pressure light be turned off. The oil change took five hours!!! After I paid a little over $200.00 for the mechanics to basic requested that the tire pressure light be turned off. The oil change took five hours!!! After I paid a little over $200.00 for the mechanics to basically look at my vehicle, I was told my money could not be refunded. As I drove away the tire pressure light came back on!!! I returned to the dealership, and they took my vehicle back in, and "fixed" it. If my vehicle is a Toyota and I'm at the Toyota dealership then my vehicle should be maintained and fixed appropriately. The employee I voiced my complaints to was courteous. He promised me that my next oil change will be free, as I was ripped off. Needless to say, the next day the tire pressure light was on AGAIN. I'm now wondering if the mechanics are incompetent. More