Marty Vendrick

Abusive My mother bought a new 2015 ?army car from Ed Borgna on 3/13/15. She traded in her 2012 Camry. On the way home, she found the steering wheel and the g My mother bought a new 2015 ?army car from Ed Borgna on 3/13/15. She traded in her 2012 Camry. On the way home, she found the steering wheel and the gas pedal hard to handle and she informed Mr. Borgna od this upon arrival to her home in Calistoga. He told her to drive for few days - "to see how she feels", as she felt the same, she drove back to the dealership, asking to replace the vehicle with another that she drove on the lot and found easier to handle. Instead, she was sent to the mechanic, who inspected the car and found nothing wrong, He did say that the car she found easier to drive had a different make tires, at which point I called the salesperson and asked him if they could just swap out the tires. He said he'd take care of it. He did nothing of the sort. On Saturday, 3/21/15, the 1st time a manager was available, my mother went to see him. He told her that if he helped her, they would not make any money and when a friend called on my other's behalf because she was distraught and crying.the friend characterized the manager as not only not helpful, but downright nasty. Manager was Marty Vendrick. He said that the only way she was getting a new car was for her to forfeit the sales tax and registration fee, which amounts to over $3K. my mother is driving the car on one lane winding country roads, with a steering wheel she can barely handle. She is 80 years old. A shame on this dealership!!! More

Print

My Limited Edition Ford Thunderbird was "totalled" when someone hit it while it was parked. I did numerous internet searches to find a replacement and found one at Freeman Toyota and sent "totalled" when someone hit it while it was parked. I did numerous internet searches to find a replacement and found one at Freeman Toyota and sent in an electronic request for more information. John was so patient with me and my numerous emails requesting information (I did not want to make the long drive to Santa Rosa if the car was not a good replacement for mine.) John and Marty were again patient with me while checking over the car ( and I do mean checking as in a checklist with every item listed that I knew could go wrong with the car as I had owned one for over 9 years), John and Marty were fantastic in helping me get a good price to cover the cost of the car vs. my settlement check from the insurance company for the replacement of my original car. I still was out of pocket but felt good that the car I was buying was at a reasonable price especially considering there were only three cars I could find in all of CA and their price was already the lowest. Gary in finance was great. He took us through the process of purchasing the car in a professional, efficient manner and explained the different options for purchasing an extended warranty. We were concerned about purchasing a 10 year old car without one as we know the high cost of repairs for this baby. It took us over 3 hours to drive to Santa Rosa in the traffic and rain and it was close to closing by the time we got there. Everyone was patient with us and did not try to hurry us through the process. Would I recommend driving to Santa Rosa Freeman Toyota to purchase a car? YES More

Print