Freeman Toyota

Always have a great experience. We have been buys cars and trucks from this dealership from a long time and get our vehicles serviced here. Overall the dealership is good but Brad An We have been buys cars and trucks from this dealership from a long time and get our vehicles serviced here. Overall the dealership is good but Brad Angell is an amazing person. He would give you required attention, understand the gravity of the situation and do what is required to get it done. This is my second 4runner in 2 years from this dealership and i would say that dealing with John Coffaney was a pleasure. Good job guys. More

John is best ive ever dealt with I was shopping all over LA/OC for a TRD 4runner. Prices were $5-10k over sticker and dealers were pains in rear, too many calls, not polite, not knowl I was shopping all over LA/OC for a TRD 4runner. Prices were $5-10k over sticker and dealers were pains in rear, too many calls, not polite, not knowledgeable, etc. I've also shopped for tacomas same experience in LA/OC. salesmen don't know the 4x4s well but blow smoke or are arrogant saying Toyota trucks sell so well pay sticker or more and no negotiating. Enter meeting John Coffaney. Orders me EXACTLY what I want and substantially UNDER MSRP. I flew to Santa Rosa from LA with girlfriend and he picked us up at airport. He took two hours programming my cell to vehicle and literally explaining every single feature and gadget and button and making sure I knew what it did and how to use it. Friendliest salesmen I've ever dealt with. And patient I was called and emailing him all the time. The deal was so good I was worried at times I might be getting tricked but that wasn't the case!! I've sent at least 3 other guys to him from LA/OC who ended up buying their 4runners from him too. No hassles no BS He gives you build sheet and bottom line price the FIRST time you speak to him. I've never had such a positive car buying experience. I'm shopping for my dad now in Pittsburgh and dealers are such a hassle won't give me bottom line price,have me talk to a minion internet sales person, then "sales manager" and then GM before I can get a price!! I am seriously considering buying a Tacoma or 4runner from John again and shipping it or driving it cross country back to Pittsburgh to avoid the typical car buying nightmares!! More

Too Long A Wait For Servicing Had to wait a half hour in line in my car before a service representative spoke to me. I think they overbook. The actual servicing for 10,000 miles to Had to wait a half hour in line in my car before a service representative spoke to me. I think they overbook. The actual servicing for 10,000 miles took 2 hours, longer then they told me. I waited in their facility which could be updated with more comfortable chairs. More

7 hours for a 450.00 service. After a 30 minute wait to speak with a human being I was told my 1.5 hour labor service with 100 in parts and oil would be 450.00.... and only took 7 After a 30 minute wait to speak with a human being I was told my 1.5 hour labor service with 100 in parts and oil would be 450.00.... and only took 7 hours....... I'm done! More

Worst customer service EVER! A total money grab for them....they way overbook "appointments" and then completely compromise customer service. The most inefficient operation I have A total money grab for them....they way overbook "appointments" and then completely compromise customer service. The most inefficient operation I have EVER encountered. Jerry, the service manager, ought to be fired and replaced with a young educated individual schooled in operations. The service technicians are polite, but 20 cars ahead of me when I arrive 5 minutes early for an "appointment"? Show some respect for my time!! I don't have 2+ hours to wait for an oil change! More

Jerry fixed everything after a phone call, thanks! My mom was initially over charged for a "preferred service" but after a call to the Service Department Manager, Jerry, everything was taken care of. I My mom was initially over charged for a "preferred service" but after a call to the Service Department Manager, Jerry, everything was taken care of. I'm happy to report that my faith in Toyota is restored and that this department is run by a family and manager that can be trusted and depended on just like the reliable Toyota itself. More

Caught in many lies Not the most honest car dealership, if you go there make sure you know the facts, and make sure that you see the vehicle that you want, if you don't b Not the most honest car dealership, if you go there make sure you know the facts, and make sure that you see the vehicle that you want, if you don't be warned, you might get something that you don't want. recommend you do not deal with this dealership. More

Abusive My mother bought a new 2015 ?army car from Ed Borgna on 3/13/15. She traded in her 2012 Camry. On the way home, she found the steering wheel and the g My mother bought a new 2015 ?army car from Ed Borgna on 3/13/15. She traded in her 2012 Camry. On the way home, she found the steering wheel and the gas pedal hard to handle and she informed Mr. Borgna od this upon arrival to her home in Calistoga. He told her to drive for few days - "to see how she feels", as she felt the same, she drove back to the dealership, asking to replace the vehicle with another that she drove on the lot and found easier to handle. Instead, she was sent to the mechanic, who inspected the car and found nothing wrong, He did say that the car she found easier to drive had a different make tires, at which point I called the salesperson and asked him if they could just swap out the tires. He said he'd take care of it. He did nothing of the sort. On Saturday, 3/21/15, the 1st time a manager was available, my mother went to see him. He told her that if he helped her, they would not make any money and when a friend called on my other's behalf because she was distraught and crying.the friend characterized the manager as not only not helpful, but downright nasty. Manager was Marty Vendrick. He said that the only way she was getting a new car was for her to forfeit the sales tax and registration fee, which amounts to over $3K. my mother is driving the car on one lane winding country roads, with a steering wheel she can barely handle. She is 80 years old. A shame on this dealership!!! More

Terrible Customer Service My experience started after I purchased a certified used 2012 Sienna 3 months ago. After just 2 months the A/C on my car gave out in heat of mid Ju My experience started after I purchased a certified used 2012 Sienna 3 months ago. After just 2 months the A/C on my car gave out in heat of mid July. I scheduled an appoint. on the Freeman website for Sat morning and brought my car in to the service department where I was greeted by James. At first he had a hard time finding my appoint. and after I told to him that I had made it on the website using the schedule appointment page, he explained to me that the website appoint. function wasn't up and running perfectly yet. I told him my problem, they did diagnostic on my car for the day and I used the shuttle program to get home and back from the service department. When I came to pick up the car, James informed me that the car required A/C service and the location of parts need replacement were in hard to reach areas of the dash/engine which justified the hefty price tag for diagnostics at $156 which I originally thought shouldn't cost me anything since my car was a certified used vehicle and I had purchased the platinum extended warranty. He told me regardless of my warranty I still needed to pay the diagnostic fee. He told me I would get a call the following Tues/Wed when the part arrived to reserve an appt. The service I needed would only take 3 hrs. hrs. Tues & Wed came and went with no call and it wasn't until the following Monday when I finally was able to get someone on the phone after leaving messages for James everyday Wed-Sat. I had a car with no A/C and two small children for over a week in July on one of the hottest weeks of the year. On Mon. I set up an appt. with a rep who told me the part came in as scheduled on Wed the week prior. I was greeted at my appt. by Curtis who informed me my service would take 3 days not 2 hrs and I could rent a car complimentary. 3 days into service, Curtis called to tell me my car would take 4 days instead of 3. On Friday, I returned my rental, picked up my car from Curtis and received my receipt with $1800 worth of service covered by warranty. Not once being told I am owed a refund for my diagnostic fee. After almost 2 weeks later James calls me to inform me that the part I need is covered by warranty and I can come it to get service. I called him back explained I received service already, and was expecting a refund for my paid diagnostic fee. He sounded confused and tells me he will call me back in 10 min. Never heard back from him, I called and left him a message, and after 3 days I finally called Freeman to talk to the GM of service dept. David calls me back and tells me the GM Jerry is unavailable. Hey tells me he is sorry for my experience and will send me my diagnostic fee back ASAP and inform the GM of my experience. That's it! No remuneration, no compensation, no asking what he can do to make it better or make it up to me, giving me a reason to try give them another shot. In fact, it seemed like he was doing me a favor by getting the money they owed me back to me. With so many other great options in Sonoma to use for Toyota service why would you go somewhere, where the reps have inconsistent stories, terrible communication with their customers, and are willing to take your money they are not owed. Disgraceful and unethical business practices. More