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Fred Martin Superstore - Service Center

Barberton, OH

4.5
337 Reviews

337 Reviews of Fred Martin Superstore - Service Center

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October 21, 2023

Very friendly and professional, I would recommend them to anyone, took care of my service quickly More

by jasongriffin88
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor black
Oct 23, 2023 -

Fred Martin Superstore responded

We're happy to hear it! Thank you for choosing us and for leaving us 5-stars. We look forward to seeing you again at your next service appointment!

October 16, 2023

Each time we have needed service, they schedule us very quickly. They explain thoroughly what the issue is, and give loaners if the car has to stay there…. The guys in service dept such as Logan and Ryan More

by Phughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Bates, Ryan Scott
Oct 17, 2023 -

Fred Martin Superstore responded

Thank you so much for the kind words about out time and for your continued business! We look forward to seeing you again!

October 12, 2023

I have used this dealership several times w my 2015 Jeep Grand Cherokee. They always take care of business and leave me satisfied. Customer service is strong and quality of work is good. More

by AC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Fred Martin Superstore responded

Thank you for the kind words and for your continued business! We look forward to your next visit and hope to make your experience 5-stars!

October 06, 2023

They were great about keeping me updated about what was going on with my car. More

by PDionne1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Oct 08, 2023 -

Fred Martin Superstore responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Fred Martin Superstore, we look forward to having you as a valued customer for many years to come! Thank you - Fred Martin Superstore Team

October 05, 2023

This dealership tells you as you drive 8 feet into the service bay you need a front end alignment and they show you a hokey sheet that portends to show your wheels are about to fall off. No thank you! A More

by Horvathm55la
Recommend Dealer
No
Employees Worked With
You know who youare
Oct 05, 2023 -

Fred Martin Superstore responded

We're sorry to hear about your experience and we would like to look into this further. When you can, please email us at fmcares@fmcars.com with your contact information and the date of your service appointment. Thank you for bringing this to our attention.

October 05, 2023

Very responsive and kept me up to date on the progress of the repairs. Friendly technicians and advisor’s definitely trust them to work on my car anytime. More

by laseanty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Oct 06, 2023 -

Fred Martin Superstore responded

We're glad to hear it! Thank you for choosing our business and for taking the time to leave us a 5-star review! We look forward to seeing you again!

October 05, 2023

Got an oil changed and new wipers they did a great job The guys was nice and polite and asked me what all I wanted and then he looked at my wipers and said they were getting bad so I got some More

by TERESATRESZ5
Recommend Dealer
Yes
Oct 06, 2023 -

Fred Martin Superstore responded

Thank you for the kind words and for your business! We look forward to seeing you again at your next service appointment!

October 05, 2023

Amazing staff! Mike Loucks is a great advisor. I would recommend to family and friends! More

by WKING1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Fred Martin Superstore responded

We're happy to hear it! Thank you for leaving us 5-stars and for your kind words about Mike! We look forward to seeing you again!

October 05, 2023

Taylor is a great advisor . I will definitely be coming back for my next service. More

by tdd_hys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Oct 06, 2023 -

Fred Martin Superstore responded

Thank you so much for your support and for leaving us 5-stars! We look forward to your next visit!

October 03, 2023

went for a service that wasn't done at all very disappointed customer after i paid cash for car now the service department doesn't want to do the work that was promised on contract More

by ALBANYDIATORRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Marco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Fred Martin Superstore responded

Good Morning. We apologize for any miscommunication, but the work owed was not the same as the work being requested. The we-owe statement given at the time of purchase was for touching up scratches that had been found prior to purchase, where as the service requested was for removing dents. These are two separate issues and are fixed in different ways. Again, we do apologize for any miscommunication. Thank you for your comments.

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