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Fred Martin Superstore - Service Center

Barberton, OH

4.5
337 Reviews

337 Reviews of Fred Martin Superstore - Service Center

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January 15, 2024

This dealership pays attention to detail. The customer is always right….not something you see much of anymore. More

by kurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared over at Speedy
Jan 16, 2024 -

Fred Martin Superstore responded

We're happy to hear that our team could listen and get you set up the way you wanted! Thank you so much for your business and for choosing our team, Kurtis! We look forward to seeing you again!

January 13, 2024

Had been dealing with all my ecodiesel issues and they were fair with bills for labor, loaner, and pushed everything through warranty without issues. Now if Jeep/vm could have keep up with replacement ec More

by ATStill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan and Taylor were helpful and efficient.
Jan 15, 2024 -

Fred Martin Superstore responded

We're happy to hear that our team was able to get you fixed up! Thank you so much for your kind words about our team and for your business. Please reach out if there is anything else that we can help with. Thank you again!

January 13, 2024

Disappointed in their service department. I had an appointment they only did a service check and it took all day. More

by hrspurrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor
Jan 15, 2024 -

Fred Martin Superstore responded

We're sorry to hear about your experience. Without a name, it is difficult for us to look into this. When you can, please email us at fmcares@fmcars.com with your contact information and let us know what went wrong. We thank you for bringing this to our attention.

Jan 15, 2024 -

hrspurrier responded

I came in for a dash light. I found I needed two batteries. Along with your overprice batteries your sales person tried to sell me tires and brakes. It took all day. I am highly disappointed in your dealership. I will not use you again.

January 09, 2024

Always excellent service. Big bonus- for oil changes, there is NEVER any residual oil on garage floor. Always friendly and courteous. More

by Mde711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Fred Martin Superstore responded

Thank you for your business and for leaving us 5-stars! We look forward to seeing you again!

January 03, 2024

Excellent service provided, friendly staff, very easy to get and appointment and kept you up to date the entire time. More

by Bjtemp24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braeden Hull
Jan 04, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for the kind words and for your business. We look forward to seeing you again!

January 02, 2024

Very efficient and friendly. When your car is service, they are accurate on how long it will take. More

by bacaruso1186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

bacaruso1186 responded

Thanks for the quick friendly service!

December 27, 2023

Quick oil change department needs a new manager. Service technician to busy with their cell phones, to provide timely service. They did not honor the full price of a Chrysler service coupon. As many More

by thdelong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Dec 28, 2023 -

Fred Martin Superstore responded

Good Morning. We apologize if there was any miscommunication during your visit. The cellphones are used by our crew in order to complete inspections and to create videos of the car for the inspections report in order for us to review these videos later if any discrepancies arise. As for the coupon, the coupon we were presented was for $54.99 before tax and shop fees. The total this came out to was $62.90 which is $10 less than without the coupon. Again, we do apologize for any miscommunication and we thank you for your review.

December 26, 2023

I always get great service in a quick time frame. Every one is very courteous More

by jekyll408
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind, 5-star review and for your business! We look forward to your next visit!

December 20, 2023

My advisor Braeden was very helpful and walked me through every step of the process before the service began. Once they were done inspecting my vehicle Braeden and I spoke about their findings and he was abl More

by Trevor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braeden Hull
Dec 21, 2023 -

Fred Martin Superstore responded

We're happy to hear that Braeden and our team were able to provide you with a great service visit! Thank you so much for your kind words and for choosing our business. Please let us know if we can help with anything else. Thank you again and we look forward to your next visit!

December 07, 2023

They have always been GREAT and very professional. Would not use anyone but the Fred Martin crew Thank you all More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan, John Bruss
Dec 08, 2023 -

Fred Martin Superstore responded

Thank you for choosing our team and for leaving us 5-stars, Nick! We look forward to seeing you again!

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