Fred Martin Superstore - Service Center

Terrible customer service, I made an appointment 10 days out to get four (4) “critical” recalls completed on my 2018 Ram 3500, I picked this time because my wife was out of town and I would be able to use h out to get four (4) “critical” recalls completed on my 2018 Ram 3500, I picked this time because my wife was out of town and I would be able to use her car, after four (4) days the Fred Martin dealership had not even started on my recall items, I had to pick the truck up with ZERO recalls being completed. I believe because I didn’t buy the truck from them that I went to the back of the line, I moved here a year ago from out of state and some day in the short future I will replace this truck but I doubt it will be from Fred Martin RAM, would you buy anything from these guys after being blown off for factory recall issues to include faulty wheel studs that hold the tires and rims on the truck. Not sure if this is how they operate on a daily basis but my first impression was a BIG disappointment!!! Bill Miller More

Taylor was excellent and very communicative and explained everything that was done and work was done efficiently everything that was done and work was done efficiently More

Fast, efficient service. Same day appointment. Taylor Black is an excellent service advisor and very polite. Same day appointment. Taylor Black is an excellent service advisor and very polite. More

Very nice people to work with. Will be getting my car fixed there when needed. Will be getting my car fixed there when needed. More

They never return phone calls and never follow up on recalls and repairs. Been trying to get recalls done for over a month recalls and repairs. Been trying to get recalls done for over a month More

Fred Martin had always been good to me in sales and service. The last service visit was great service. The last service visit was great More

Very professional, kept me informed, very helpful costumer service. When the part took longer than normal to get provided me with a loaner. costumer service. When the part took longer than normal to get provided me with a loaner. More

Always great service, friendly people who always help you with all your needs and concerns, We never go anywhere else for our automotive needs with all your needs and concerns, We never go anywhere else for our automotive needs More

Professional, staff very friendly, they send a service reminder, very good job done and again will use Fred Martin services. Thank you! reminder, very good job done and again will use Fred Martin services. Thank you! More

Service department seemed a little pricey, and not very efficient on parts delivery. Had my car for four days before it was done efficient on parts delivery. Had my car for four days before it was done More