Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fred Martin Superstore
Barberton, OH
2,526 Reviews
We’re Better, We’ll Prove It!
Our mission is to provide the highest quality new & used vehicles with world-class customer service.
We have over 1,500 new & used vehicles!
We are a proud multi-year recipient of the Customer First Award of Excellence.
We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers.
Any vehicle with a selling price of $10,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee!
We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including:
CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews.
We spend 2x as much on used car reconditioning than other dealers!
We Service All Makes & Models!
We take anything in on trade! You can even sell us your car outright and get paid the same day!
We Know Cars!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,526 reviews
November 21, 2024
Great experience. I got what I wanted for my trade and received a rebate on my new SUV. There were two minor cosmetic imperfections on the vehicle that were fixed with I got what I wanted for my trade and received a rebate on my new SUV. There were two minor cosmetic imperfections on the vehicle that were fixed without any hesitation Good group of folks (Ron, Jerome, John R. and Lisa A.) More
by straightb
November 21, 2024
Trey was absolutely unreal with how helpful he was. I felt truly appreciated and can say he was the first salesmen that seemed to truly care about steering me in the right direction. 100/100 for him I felt truly appreciated and can say he was the first salesmen that seemed to truly care about steering me in the right direction. 100/100 for him More
by JIMJONES281
Employees Worked With
November 21, 2024
The service department does such a fabulous job when they service your vehicle. They are very meticulous with your vehicle when its getting fixed like it's their own. They make sure everything is explained a service your vehicle. They are very meticulous with your vehicle when its getting fixed like it's their own. They make sure everything is explained and what is going on throughout the whole process. Mike Loucks is the gentleman that helped me and my family. Great job Team Fred Martin! Update 11/21/2024 - Went to Speedy and had a oil change and tire rotation done the other day and everything went fantastic like normal. They even cleaned the spot where the old oil change sticker was on the windshield that left glue on the windshield with windex and placed the new one in the spot it was. Going beyond the normal service garage does! Great job Team Fred Martin! Always pleased with their service and professionalism. More
by Young
November 20, 2024
Best experience ever buying a new truck. Logan Riley was awesome. I will definitely send my friends to Fred Martin. Thanks so much everyone. Bob in finance was so helpful. Truly a great t Logan Riley was awesome. I will definitely send my friends to Fred Martin. Thanks so much everyone. Bob in finance was so helpful. Truly a great time buying my Ram truck More
by Jeff Deem
Employees Worked With
November 18, 2024
We wanted to look at a used car, but spent more time answering questions about the payment we wanted and how much we were putting as a down payment. They would not even negotiate on the price, they woul answering questions about the payment we wanted and how much we were putting as a down payment. They would not even negotiate on the price, they would not work with us after spending 2 hours there. Rob, the sales manager had an attitude, was very rude and said take it or leave it, so we left. Now, 2 days later they want to negotiate the price. Too late, we went somewhere else and bought a car. Terrible customer service. More
by joehme5163
Employees Worked With
November 14, 2024
My husband and I were looking for a Van and headed to Fred Martin Superstore after seeing a listing. We worked with Trey and he was AMAZING! He worked with us one-on-one and address all our needs and con Fred Martin Superstore after seeing a listing. We worked with Trey and he was AMAZING! He worked with us one-on-one and address all our needs and concerns. He was very down to earth and HONEST which is what we appreciated most. More
by Kfolisi
Employees Worked With
November 11, 2024
Great dealership. The people are great and treat you with kindness and respect. Very helpful The people are great and treat you with kindness and respect. Very helpful More
by Dollyc808
Employees Worked With
November 11, 2024
Spent more time talking to salesmen then waiting. Great experience! Jeremey , Mike and Jerome made me feel welcome ! Great experience! Jeremey , Mike and Jerome made me feel welcome ! More
by Mwags35
Employees Worked With
November 07, 2024
Our salesman was Rob Zabel. He took his time to go over everything with me, he did not rush through the whole deal. Also, Rhonda in finance was great to work with. I would reco He took his time to go over everything with me, he did not rush through the whole deal. Also, Rhonda in finance was great to work with. I would recommend Rob Zabel & this dealership to any of my friends. More
by Baskets4ever02
Employees Worked With
November 06, 2024
Stone was very helpful in finding the right Cecile for me and my family. Even when we were being a little difficult, he still was able to get us a vehicle we all love!! and my family. Even when we were being a little difficult, he still was able to get us a vehicle we all love!! More
by Drsanw
