Fred Martin Superstore

Everyone was very polite and helpful and the area is very clean. I think they did an excellent job. clean. I think they did an excellent job. More

They are amazing at making sure your finding and getting exactly what you want so you leave happy exactly what you want so you leave happy More

Tre was so kind and helpful. When denied a loan from the bank this dealership saved me but getting me a loan. Rate was pretty high but overall should’ve just went to the dealersh When denied a loan from the bank this dealership saved me but getting me a loan. Rate was pretty high but overall should’ve just went to the dealership to begin with. More

Our salesman Tim was excellent, knowledgeable and greeted us at the door. Everyone else was welcoming. The purchasing experience was fine until we met the finance manager Bob Bashoor. We did not need to fina us at the door. Everyone else was welcoming. The purchasing experience was fine until we met the finance manager Bob Bashoor. We did not need to finance anything, so it was unnecessary to see him in the first place. We still had to see Bob, and he left multiple times to get other people to do things that should have been done and ensured completed by Bob before we got to him. He spent the time with us complaining about the amount of work we were putting him through, and then told us that we needed to pay more than the agreed upon price because “they had made a mistake with the math on the tax.” It took us standing ground and insisting that we were going to pay the initial agreed upon amount and not his new more expensive one. Of course it took another trip to talk to someone else to get our initial price reapproved, and then Bob complained about having to print out “all of the paperwork again.” It was two forms that needed corrected. After we got the paperwork done, it was time to count payment totals in front of us, and then he had to leave yet again to get someone else to count payment. The overall experience with this dealership and their employees was excellent. I would recommend Tim to anyone. I just wish they didn’t have to deal with finance Bob and the joy xxxxxxx experience of interacting with him. More

Absolutely amazing service. They helped me more than I could ever have hoped. Thank you. They helped me more than I could ever have hoped. Thank you. More

Logan and Nick were really awesome and would definitely go back just to deal with them! They really are good people go back just to deal with them! They really are good people More

This was the worst car buying experience I have ever had. I came in to pick up my new vehicle only to discover that it was already a courtesy vehicle, and the warranty was already activated almost 6 months p I came in to pick up my new vehicle only to discover that it was already a courtesy vehicle, and the warranty was already activated almost 6 months prior. The sales manager blamed his salesman for not telling us when it was actually him, Robert Gunther, who stated this was not a courtesy vehicle a week earlier. From the moment the sales manager got involved he continually said that "we should part ways" instead of trying to make it right. Management stated, "we feel you are a high risk to give us a bad review after the sale to the manufacturer and it will cost us money". We did not care about any review only wanted the vehicle we purchased and an adjustment because the warranty was already active. The sales manager tried to keep pushing us away because of this dealer review and kept saying, "you're not happy, we should part ways". We asked him to make it right and he asked what we wanted. I said 1500 off because this was a courtesy car, and he quickly said "OK". We went outside to look at the jeep one more time and we came back in, and the number was only $800 off. I asked what happened to the $1500 off and he said I didn't say "ok I'll do it", I only said "OK". The sales manager kept bringing up that a bad review would cost them money and kept saying we should part ways. I once again said we wanted the Jeep and asked to round the out-the-door price down $67.00 to make it an even $50 k out-the-door. Once again, Rob stated it's better to part ways because we feel you are high risk to give us a bad manufacturer review. We said we just wanted the vehicle and would pay them the $67.00 and they refused to sell us the car all because of a possible bad review. We spoke to upper management who's only concern, again, was a bad review after the sale. We then sent an email to the owner of Fred Martin Superstore who could not even respond to us himself, only to have one of his partners tell us that we won't sell you the vehicle because we feel you won't be happy and are a high risk to leave us a bad review. The salesmen we dealt with were excellent in our dealings. When it came to management it was nothing but condescending arrogance and all about some review we could care less about. Anyone thinking about this dealership should look elsewhere as there are numerous complaints on the BBB website about shady practices and even about costing them money with a bad review. We felt so disrespected by this dealership that we filed a formal complaint with the Manufacturer. They were only worried about getting a bad review from me, so now I'm giving my honest review. After reading other reviews, I expect there will be a response saying that it didn't happen like this, but I'm here to tell you, it did. More

Amber Williams is an amazing salesperson. She was very sweet, patient and knowledgeable. She found exactly what we were looking for. She was very sweet, patient and knowledgeable. She found exactly what we were looking for. More

First enjoyable car shopping experience ever. Trey was very direct, not pushy, and efficient with time. I can’t say enough good things about him. I live in a different state and I would buy from Trey was very direct, not pushy, and efficient with time. I can’t say enough good things about him. I live in a different state and I would buy from him again in the future. More