Fred Beans Hyundai of Doylestown

Our family has bought more than a dozen cars from Fred Beans Hyundai over the years and we have referred many fiends as well. But those days have ended. Their customer service has went downhill into the Beans Hyundai over the years and we have referred many fiends as well. But those days have ended. Their customer service has went downhill into the cesspool. My daughter bought Gap insurance from them for a 2021 Kona. She was in a near death accident on July 10th. We purchased another car for her while waiting for the Gap Insurance check to settle the account. Meanwhile the Gap Insurance company sent the check to Fred Beans over 2 months ago and tells us Fred Beans should be issuing the check to us. We have called and talked to staff at the dealership and left messages for the last 2 months with them not issuing the monies we are due. They have giving us the run around. We are now going to have our attorney get involved and we are talking to the Pennsylvania State Insurance Department. I have friends that work in state government that have encouraged us to report the incident, so we are proceeding. Do not buy or lease from this company until they clean up their act. They are terrible. More

Great experience buying from Kyle Shoultes. He was extremely professional and made buying a car effortless. He was attentive to detail and worked with my specific budget. Could not recommend hi He was extremely professional and made buying a car effortless. He was attentive to detail and worked with my specific budget. Could not recommend him enough! Please seek him out at the dealership for an easy experience. More

If you're going to buy a vehicle you need to ask for Kim Kenderdine. She is very professional, took a great deal of time in securing a great deal. Best sales person I ever dealt with!!! Thanks Again Kim!!! Kenderdine. She is very professional, took a great deal of time in securing a great deal. Best sales person I ever dealt with!!! Thanks Again Kim!!! More

I had the best experience with buying my car with Kyle Shoultes. I was driving 2 1/2 hours one way to get my car. When I had a concern, he answered me right away. He took pictures to send me so I could se Shoultes. I was driving 2 1/2 hours one way to get my car. When I had a concern, he answered me right away. He took pictures to send me so I could see everything that I had questions about before I took the ride up. I will definitely be a repeat customer for Kyle Shoultes at Fred Beans Hyundai. More

Only the best of things to say about Fred Beans Hyundai! I worked solely with Chip Clements, and he was professional, knowledgeable, and kind throughout our entire process. If you’re looking for a great dea I worked solely with Chip Clements, and he was professional, knowledgeable, and kind throughout our entire process. If you’re looking for a great deal and great service… this is the place for you! More

The service department at Fred Beans Hyundai of Doylestown should be embarrassed. I have never had a pleasant experience at this dealership. They try to bully/scare me into doing the Bogus service Doylestown should be embarrassed. I have never had a pleasant experience at this dealership. They try to bully/scare me into doing the Bogus service they recommend. Yesterday's visit was for a routine oil change( the first one since my New Engine was installed on 1/27/23 because of the documented Hyundai Oil Consumption Issues). My routine oil change was $258.37. They told me I needed two filters (both of which should have been replaced when they installed my new Engine). They said they didn't give me new filters with my New Engine (It's unethical that my old filters would have been placed in my new engine) Also tried to sell me brakes and 4 new tires. I took my car to the mechanic after refusing the brakes and tires and he confirmed my tires and brakes are good and do not need to be replaced! This dealer is NOT TO BE TRUSTED! I will not allow myself or others to be Bullied into BOGUS repairs. None of us have extra money to just throw away to feed the dealers pockets! It is shameful and embarrassing that this dealership is still in business and hasn't been shut down by the Better Business Bureau. How does a company (any company) place OLD FILTERS into a NEW ENGINE and then ACTUALLY Admit it! Shame on You! More

I purchased a 2016 Hyundai Veloster on 2/13/2021, from I purchased a 2016 Hyundai Veloster on 2/13/2021, from Fred Beans of Doylestown. We settled on the price and payment amount that turned out to be a I purchased a 2016 Hyundai Veloster on 2/13/2021, from Fred Beans of Doylestown. We settled on the price and payment amount that turned out to be about $209.00 for a period of 48 months. The financial officer offered me several options. One of the options was the Triton Protect, Image Shield Plan. This plan offered coverage for dents and scratches, lost car remotes, road side assistance, and any damage to the tires and rims. I was told the plan would cost and additional $869.00, and would bring my payment up to $242.00 a month. Given the cost of dealing with these issues the plan seemed worth it, so I went ahead and added it. All of this was reflected on my paperwork. The problem began a few weeks later. I noticed the red paint on the inset portion of two of my rims was scraped. I hadn't hit any curbs, at that point, and even if I had, that's not the area that would have come in contact with the concrete. I contacted the dealership who referred me to Triton. I called Triton and the words had barely gotten out of my mouth when the representative informed me that was not something they covered. This was the exact opposite of the information in Trinton's brochure, provided by the dealership. I called the dealership back and they were completely baffled as to why I was told that. They suggested I bring the car into Hyundai's service center so they could review the damage and submit the claim on my behalf. After spending the afternoon there I was told they could not get the company to honor the warranty either. At this point I hadn't even made my first payment on the vehicle. Once this happened I didn't see any reason to keep a plan the didn't cover the most basic issue, so I contacted my salesman, as well as the financial office at the dealership to get the warranty canceled. After several phone calls back and forth I was told it wouldn't be a problem to cancel the warranty and I would be sent the updated paperwork when it was done. What I didn't understand was why they were telling me my payments would remain $242.00 and it couldn't go back to the $209.00 we previously agreed upon. Several weeks later I still hadn't heard anything so I contacted the dealership again. They said for some reason it was taking longer than usual to process but it would be taken care of soon. At this point I decided to contact the warranty company directly. I was told that they were informed of the cancelation but they were still waiting for the car dealership to refund them the money for the warranty. I was assured it would be handled and I would be notified as soon as it was. Obviously it's now August. I've made 3 payments of $241.91 to Ally for my car loan. I've been doing everything I'm supposed to do but the the warranty issue still hasn't been resolved. I sent a certified letter to Fred Beans of Doylestown on 7/19/2021. Tracking number # 7019 0700 0001 0893 9820. Tracking indicated it was delivered 2 days later, on 7/21/2021. The letter basically outlined what I told you here as well as indicating that before I made the July payment, which actually has now been made. I wanted this issue resolved. I told them I wanted my payment returned to the original $209.00 we agreed upon and I also wanted $1408.95 deducted from the ending balance of my loan since that would be what I actually would be paying, with interest, for the warranty when all is said and done. As of today I still have not gotten any answer from the dealership. More

I came in looking to make a deal on a used car.Worst I came in looking to make a deal on a used car. Worst experience ever, and I have bought many high line cars from reputable dealers that are intere I came in looking to make a deal on a used car. Worst experience ever, and I have bought many high line cars from reputable dealers that are interested in making deals. More

Kyle S was amazing to work with. I had already test driven but the local dealer did not have inventory. They had one on the lot that would work and we instantly started doing paperwork remotely. He w driven but the local dealer did not have inventory. They had one on the lot that would work and we instantly started doing paperwork remotely. He was very flexible and easy to work with. The finance, I think maybe I spent 20 minutes cause everything was prepped at my pick up time. Sales Manager stopped over, was very nice and gave me his card in case of any issues. Everything was simple and quick More