Fred Beans Hyundai of Doylestown

I purchased a 2016 Hyundai Veloster on 2/13/2021, from I purchased a 2016 Hyundai Veloster on 2/13/2021, from Fred Beans of Doylestown. We settled on the price and payment amount that turned out to be a I purchased a 2016 Hyundai Veloster on 2/13/2021, from Fred Beans of Doylestown. We settled on the price and payment amount that turned out to be about $209.00 for a period of 48 months. The financial officer offered me several options. One of the options was the Triton Protect, Image Shield Plan. This plan offered coverage for dents and scratches, lost car remotes, road side assistance, and any damage to the tires and rims. I was told the plan would cost and additional $869.00, and would bring my payment up to $242.00 a month. Given the cost of dealing with these issues the plan seemed worth it, so I went ahead and added it. All of this was reflected on my paperwork. The problem began a few weeks later. I noticed the red paint on the inset portion of two of my rims was scraped. I hadn't hit any curbs, at that point, and even if I had, that's not the area that would have come in contact with the concrete. I contacted the dealership who referred me to Triton. I called Triton and the words had barely gotten out of my mouth when the representative informed me that was not something they covered. This was the exact opposite of the information in Trinton's brochure, provided by the dealership. I called the dealership back and they were completely baffled as to why I was told that. They suggested I bring the car into Hyundai's service center so they could review the damage and submit the claim on my behalf. After spending the afternoon there I was told they could not get the company to honor the warranty either. At this point I hadn't even made my first payment on the vehicle. Once this happened I didn't see any reason to keep a plan the didn't cover the most basic issue, so I contacted my salesman, as well as the financial office at the dealership to get the warranty canceled. After several phone calls back and forth I was told it wouldn't be a problem to cancel the warranty and I would be sent the updated paperwork when it was done. What I didn't understand was why they were telling me my payments would remain $242.00 and it couldn't go back to the $209.00 we previously agreed upon. Several weeks later I still hadn't heard anything so I contacted the dealership again. They said for some reason it was taking longer than usual to process but it would be taken care of soon. At this point I decided to contact the warranty company directly. I was told that they were informed of the cancelation but they were still waiting for the car dealership to refund them the money for the warranty. I was assured it would be handled and I would be notified as soon as it was. Obviously it's now August. I've made 3 payments of $241.91 to Ally for my car loan. I've been doing everything I'm supposed to do but the the warranty issue still hasn't been resolved. I sent a certified letter to Fred Beans of Doylestown on 7/19/2021. Tracking number # 7019 0700 0001 0893 9820. Tracking indicated it was delivered 2 days later, on 7/21/2021. The letter basically outlined what I told you here as well as indicating that before I made the July payment, which actually has now been made. I wanted this issue resolved. I told them I wanted my payment returned to the original $209.00 we agreed upon and I also wanted $1408.95 deducted from the ending balance of my loan since that would be what I actually would be paying, with interest, for the warranty when all is said and done. As of today I still have not gotten any answer from the dealership. More

I came in looking to make a deal on a used car.Worst I came in looking to make a deal on a used car. Worst experience ever, and I have bought many high line cars from reputable dealers that are intere I came in looking to make a deal on a used car. Worst experience ever, and I have bought many high line cars from reputable dealers that are interested in making deals. More

Kyle S was amazing to work with. I had already test driven but the local dealer did not have inventory. They had one on the lot that would work and we instantly started doing paperwork remotely. He w driven but the local dealer did not have inventory. They had one on the lot that would work and we instantly started doing paperwork remotely. He was very flexible and easy to work with. The finance, I think maybe I spent 20 minutes cause everything was prepped at my pick up time. Sales Manager stopped over, was very nice and gave me his card in case of any issues. Everything was simple and quick More

This will come as no surprise but this dealership is horrible. The worked out deal for one of their leases had me paying over 80% of the entire value of the car for 3years on a lease. Different than the horrible. The worked out deal for one of their leases had me paying over 80% of the entire value of the car for 3years on a lease. Different than the numbers on their website. Salesman didn’t seem to care that they were blatantly ripping me off. More

This dealership tried to bait and switch me after a 30 year real auto shop, when I contacted the owner he was rude, mean and indifferent. I would never buy/lease another vehicle from Fred Beans. year real auto shop, when I contacted the owner he was rude, mean and indifferent. I would never buy/lease another vehicle from Fred Beans. More

I went to buy a car at Fred Beans Hyundai. I was treated with respect and the salesman- Robert Bass could not explain enough to me. He took a great deal of time and worked on helping me get the best deal po with respect and the salesman- Robert Bass could not explain enough to me. He took a great deal of time and worked on helping me get the best deal possible. I have always had good luck in dealing with Fred Beans. I would highly recommend Robert Bass for your sales guy. More

Buyer beware of leasing program at this dealership. They trick you into thinking they are giving you the best deal when in fact there are hidden fees. All of the information is not disclosed. When I challen trick you into thinking they are giving you the best deal when in fact there are hidden fees. All of the information is not disclosed. When I challenged the manager he refused to cancel the lease the day after. There are many inconsistencies on their paperwork. Take it home to review prior to signing otherwise you are trapped for 3 years. More

I have been dealing with this agency since 2004. The service department is excellent, & they seem to be honest & fair. That keeps bringing me back. This time our salesman was Kevin Lubben. He was very p service department is excellent, & they seem to be honest & fair. That keeps bringing me back. This time our salesman was Kevin Lubben. He was very patient & answered all my questions. He knew we didn’t have to buy a new car right now & we were just looking, but made me a good deal including my trade. More

My wife went to satisfy a recall and was coerced into changing a timing belt 20-30k miles early. No wear on old belt. I requested and have the old belts. Neither the tensioner or idler pulley were even changing a timing belt 20-30k miles early. No wear on old belt. I requested and have the old belts. Neither the tensioner or idler pulley were even discussed. We were talking about buying a new Tucson. It wont come from Bean. More

I asked for “Today’s best price” via the internet option. 1st response was void of an answer. 2nd response was the price listed? Strange tact. 1st response was void of an answer. 2nd response was the price listed? Strange tact. More