Franklin Sussex Hyundai

Very Good Nicole was very helpful and friendly. Ed was very helpful. Overall it was a pleasant time rather than a stressful situation. I am already letting peop Nicole was very helpful and friendly. Ed was very helpful. Overall it was a pleasant time rather than a stressful situation. I am already letting people know how great it is to deal with them. More

fast easy and very satisfying Quick and easy. Salesperson was very informative, polite, and pleasant. He understood what i wanted and did everything to accomodate my request. Worke Quick and easy. Salesperson was very informative, polite, and pleasant. He understood what i wanted and did everything to accomodate my request. Worked quickly to be able to give me possetion of the car same day. More

Car for my daughter We arrived late on 4th of July not even sure the dealer would be open (others were closed already). I asked the salesman (Eddie) when they would be cl We arrived late on 4th of July not even sure the dealer would be open (others were closed already). I asked the salesman (Eddie) when they would be closing and he said "when you are happy". That pretty much summed up the experience we had at this dealership thanks to Eddie. We took the car my daughter liked for a drive and negotiated a fair deal in time for everyone to enjoy the 4th of July festivities. Eddie was extremely knowledgeable about the car which helped us make our decision. Ed in Finance was also extremely helpful. More

Exceptional Service Erin made finding a vehicle easy and not stressful. She was honest and able to provide us with options that met our needs. We had been looking for a Erin made finding a vehicle easy and not stressful. She was honest and able to provide us with options that met our needs. We had been looking for a vehicle for months and gave up hope before contacting Erin. She was able to find what we wanted quickly and we are thrilled with our new car. I would recommend all of my family and friends to deal with her and will be returning to her myself when my current lease ends. More

Helping you make the better choice Came in looking for a used vehicle, and was told that with leasing I would get a better deal. And I am so happy that I did! Came in looking for a used vehicle, and was told that with leasing I would get a better deal. And I am so happy that I did! More

Awesome Excellent and was treated with respect, honesty, and professionalism. Would recommend this dealership to friends and family. Showroom was clean and or Excellent and was treated with respect, honesty, and professionalism. Would recommend this dealership to friends and family. Showroom was clean and organized. Everything was explained to me fully. More

A very pleasant sales experiemce. I am always treated well by Erin and all the people at Franklin Sussex Hyundai, this is the third vehicle from them. The price is excellent and there I am always treated well by Erin and all the people at Franklin Sussex Hyundai, this is the third vehicle from them. The price is excellent and there are no high pressure sales tactics. More

My Vehicle It was okay.Needed another car for the family.A friend of my family recommended this dealership,so I went there to check out the price of a mini SUV a It was okay.Needed another car for the family.A friend of my family recommended this dealership,so I went there to check out the price of a mini SUV and it was a fare price so I purchased the vehicle.As for the service department,time will tell. More

went for an oil change and got a dent! I went for an oil change on Thursday May 14, 2015 at 1:00 PM, at 2:15 pm I picked the car but, it seems to me kind of strange, that they parked the ca I went for an oil change on Thursday May 14, 2015 at 1:00 PM, at 2:15 pm I picked the car but, it seems to me kind of strange, that they parked the car passed the service department door, when, as usual and for a courtesy, they always face the passenger door toward the service department. I am a visually impaired person and I always ride as a passenger, my boyfriend drives for me. On the evening of Saturday May 16, 2015, when we used the car again and while my boyfriend came around the passenger side to assist me, He noticed the dent, which it not easy to spot, is under the passenger door, no damage at the paint, looks made with a tool, press or weight on it. I called but they were closed, so I left a message. I came back to the service department on Monday 18, 2015 at 9:00 am, and I asked to speak with the manager of the service department, I explained my concern about the dent, and even for him was difficult to spot the dent, He had to bend down and touch the area several times. Immediately He said: "I can guarantee this did not happened here..." I asked him if I can see the video from the service area at the time my car was there, and he said "There is no video" He repeated over and over "you had the car for 5 days..." in reality I had it for 3 days and returned to the dealer in a timely fashion. Instead of addressing my concern, He storm off into the building and left me standing there with no answer or no resolution, not even the chance to investigate the dent in my brand new car! I do not believe there is no video camera that exist in the garage area. I believe that at the time I picked my car, they deliberately hid the dent. More

Excellent Edward Frankowski excellent salesman!!!!! I would def. recommend this dealership. They were very helpful from the time we started looking at cars and Edward Frankowski excellent salesman!!!!! I would def. recommend this dealership. They were very helpful from the time we started looking at cars and to are actual purchase. Financing dept. Was very helpful. More