Franklin Sussex Hyundai

service Everything was all complete , process was quick when picking up vehicle. Erin was very professional. Went over the whole vehicle to make sure I was su Everything was all complete , process was quick when picking up vehicle. Erin was very professional. Went over the whole vehicle to make sure I was sure of the accessories More

Awesome Wonderful experience, the treatment you receive both in sales and service is beyond compare. Everyone makes you feel like part of the family. I've pur Wonderful experience, the treatment you receive both in sales and service is beyond compare. Everyone makes you feel like part of the family. I've purchased three vehicles myself and my sister is on her third one and our Mom of 92 purchased a vehicle from them last year. More

Excellent Wonderful experience with both sales and finance, never felt any pressure and everything was explained clearly and precisely. The experience was so go Wonderful experience with both sales and finance, never felt any pressure and everything was explained clearly and precisely. The experience was so good that we bought 2 cars. More

I bought another car at Franklin Sussex Huyndai. Great cars at a great price. Fast friendly service. We never felt pressured to make a decision. The sales people were friendly and knowledgeable. My f Great cars at a great price. Fast friendly service. We never felt pressured to make a decision. The sales people were friendly and knowledgeable. My favorite place to buy a new car. More

Unnacceptable Service Sir, My name is and I recently was at your dealership to have service done on my 2014 Hyundai Accent. I wound up spending over $400 because I need Sir, My name is and I recently was at your dealership to have service done on my 2014 Hyundai Accent. I wound up spending over $400 because I needed rear brakes. My complaint though is when I had my first oil change there I asked for synthetic and according to bob the service director my request was granted. When I went in for another oil change which is how they found out about the breaks and I spent over $400 they did not use synthetic oil nor did they use the proper filter. But it even gets worse than that. On their checklist they said they looked at my cabin filter among other things and said everything was good to go. Well I am a disabled USMC Combat Veteran and something just did not sit right with me about them doing the actual inspection and so on. I decided to look at my cabin filter and low and behold what do you think I found? The filter was never inspected. I contacted the dealership and spoke with Mr. Corbett, we agreed and arranged for me to bring my vehicle in today 1/15/16 to make everything right. That included new synthetic oil with the proper filter and so on at no expense to me. I dropped my vehicle off this morning at 7:30 am and was told by Bob the service dept. director that it would only take a few hours. They gave me a loaner so I could go and take care of other things. Long story short Sir when I returned are 1:30pm my vehicle had not even been touched yet. When I asked what was going on at the service desk I was told I was not a priority and that it will get done when they get to it. This made me very upset and Mr. Corbett did his best to keep me there by I had to take my vehicle and go. Bob and the others at the service desk were completely unprofessional. Your GM and I had an agreement and your service department failed miserably to follow thru with that agreement. I no longer have any faith in your dealership or service dept. I do though have respect for Mr. Corbett because he tried to do the right thing. It is my sole opinion that the reason why the agreement was not fulfilled lies with the unprofessional manner in which your service dept. has for the GM and for me as a customer. I am attaching the photo of my cabin filter which started the whole chain of events' . More

Wonderful! Great and professional service. Would recommend friends and family to go to this dealership. Eddy is very helpful and knowledgable. Thank you for all Great and professional service. Would recommend friends and family to go to this dealership. Eddy is very helpful and knowledgable. Thank you for all your kind work. More

Great Expirience Erin was patient with us as we figured out which vehicle and financing was best for us. She was very helpful and honest. Our overall Expirience was gr Erin was patient with us as we figured out which vehicle and financing was best for us. She was very helpful and honest. Our overall Expirience was great. More

Very happy Erin is fantastic. She did a great job and I am very happy with my SUV. I would recommend Erin to my friends. THANK YOU again Erin is fantastic. She did a great job and I am very happy with my SUV. I would recommend Erin to my friends. THANK YOU again More

Feelings All the staff make you feel relaxed without pressuring you to buy a vehicle you really are not crazy about. They work within your price range All the staff make you feel relaxed without pressuring you to buy a vehicle you really are not crazy about. They work within your price range More

Very good dealer Enjoyed buying a car from this dealer. Would definitely recommend to a family member or friend. Professionalism was apparent throughout the entire dea Enjoyed buying a car from this dealer. Would definitely recommend to a family member or friend. Professionalism was apparent throughout the entire dealer. The finance department was very helful as well. More