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Franklin Chrysler Dodge Jeep Ram
Franklin, TN
367 Reviews
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you an enjoyable and unforgettable experience as well to keep you safe and secure in your vehicle for as long as you own it.
We may be the #1 Volume Chrysler Dodge Jeep dealer in Tennessee but we’ll still continue to work as hard as it takes to earn your business. For us treating customers like family isn't just a slogan. It's a way of life because our loved ones live and work in the same communities as you whether you're from Brentwood, Nolesville, Murfreesboro, Spring Hill or Fairview. Please explore our site and see all of the products, services, and information we have to offer. If you have any questions, feel free to send an email, give us a call, or just drop by in person at 1124 Murfreesboro Road right here in Franklin, Tennessee. We look forward to meeting you and forming a long-lasting friendship.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 367 reviews
April 07, 2022
Service Dept is absolute worthless and knows NOTHING about repairs. My car has been in their service dept 2 in less than 1 year for the same issue (thumping/clumping sound when going over bumps in road about repairs. My car has been in their service dept 2 in less than 1 year for the same issue (thumping/clumping sound when going over bumps in road or speed bumps). Each time the car was there OVER 2 months. The first time they had to send my car to Columbia's service dept to diagnose. The second time they claim to not hear the noise until I come and ride with 2 different techs who each hear the sound. After 2 months, all of a sudden the noise is normal. Why was it not naking this normal noise at time of purchase? Why were they able to correct it once before (or maybe patch up the issue as it seems)? Why am I only hearing the normal noise from the passenger side wheel? Why did the loaner vehicles (Chrysler 300's like I have) not make this normal noise? Service dept of very incompetent and inexperienced idiots. 0 STARS. DO NOT RECOMMEND THIS PLACE AT ALL! More
by Peeps
Employees Worked With
Michael Pollard, Seth Jacobs
April 04, 2022
Worst experience I've ever had. Was traveling through Tennessee on my way to my home state and my car wouldn't start. Called the closest dealer which was this place. explained my is Was traveling through Tennessee on my way to my home state and my car wouldn't start. Called the closest dealer which was this place. explained my issue and they assured me they could help. I offered to leave my car with them for the day so they had plenty of time to get it done. Turns out a recall needed to be performed (amp was draining the battery). It was a 20 minute recall. 5 hours go by and I get a call at 4pm that they didn't have time to get my car in (still had until 6 o'clock and they already called it a day) So I was stuck in Tennessee for an extra night.. next day comes around and was told my car would be done by noon. It was not. it was not complete until around 4ish. Finally head back home and next day my car wouldn't start again. So I took it to my local dealer and they informed me that the recall was never even performed. I had a Repair order stating it was and it was actually not. All they did was replace the battery and claim it under warranty. My local dealer performed the recall and I have not had an issue since. I spoke to the manager, Seth, and he had no sympathy what so ever. Its been about a month now and nothing was done to make up for my time wasted in Tennessee and for lying about the recall being done even though they said they would make it up to me. They wonder why they have a 3 star rating on google. This is probably why. UPDATE. The General manager and the owner are IMPOSSIBLE to get a hold of so if you need anything don't bother. Also beware if you fill out your Survey from the manufacturer YOU WILL get a harassing text message from the service manager. And even though they make promises he also admitted that he never planned to follow up on that promise :) More
by cmck
Employees Worked With
Seth Jacobs, Jay Watters
March 29, 2022
Third truck I’ve purchased from Brandon. He’s very upfront and honest. Highly recommend Franklin CDJR and Brandon. He’s very upfront and honest. Highly recommend Franklin CDJR and Brandon. More
by drwright
Employees Worked With
March 24, 2022
Went for a standard oil change. No appointment so I waiting for almost 2 hours, but the waiting area was very nice and I had no issues! No appointment so I waiting for almost 2 hours, but the waiting area was very nice and I had no issues! More
by kieram
Employees Worked With
February 25, 2022
This dealership offers excellent professional service. They keep you abreast of your car's status and successfully complete required repairs with curtesy and superb care. They keep you abreast of your car's status and successfully complete required repairs with curtesy and superb care. More
by mzelnik
Employees Worked With
February 20, 2022
Brandon went above and beyond. We were able to get a very hard-to-find Grand Wagoneer and will be ordering more. Do not hesitate to use this dealership and Brandon for all your vehicle needs. very hard-to-find Grand Wagoneer and will be ordering more. Do not hesitate to use this dealership and Brandon for all your vehicle needs. More
by Jimmy
Employees Worked With
February 18, 2022
Thank you for such a easy transaction. Brandon was very helpful and friendly. Would definitely recommend! Brandon was very helpful and friendly. Would definitely recommend! More
by Jessresnick
February 08, 2022
The team went above and beyond! Brandon was an awesome salesman and we will definitely be customers for life. salesman and we will definitely be customers for life. More
by behm22
Employees Worked With
