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Franklin Chrysler Dodge Jeep Ram

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.5
363 Reviews
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you an enjoyable and unforgettable experience as well to keep you safe and secure in your vehicle for as long as you own it. We may be the #1 Volume Chrysler Dodge Jeep dealer in Tennessee but we’ll still continue to work as hard as it takes to earn your business. For us treating customers like family isn't just a slogan. It's a way of life because our loved ones live and work in the same communities as you whether you're from Brentwood, Nolesville, Murfreesboro, Spring Hill or Fairview. Please explore our site and see all of the products, services, and information we have to offer. If you have any questions, feel free to send an email, give us a call, or just drop by in person at 1124 Murfreesboro Road right here in Franklin, Tennessee. We look forward to meeting you and forming a long-lasting friendship.
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1124 Murfreesboro Rd

Franklin, TN

37064

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Showing 363 reviews

November 07, 2022

There was a misunderstanding about my service request. An appeal to the service manager resulted in a prompt response and action by the service department that went beyond my expectations. Special thank More

by dlmay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Perry, Jay Watters
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Nov 10, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Dlmay, we're glad to hear our staff took such great care of you! Here at Chrysler Dodge Jeep Ram Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

November 07, 2022

Service was quick and good with a Tire rotation and oil change took less than 45 minutes. More

by jfair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Chrysler Dodge Jeep Ram Franklin. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

November 02, 2022

The experience at Franklin CDJR exceeded my expectations from a customer experience perspective. I received excellent care and timelines. More

by lagrange776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Jacobs
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Nov 04, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Lagrange776, we are pleased to hear of your experience with us here at Chrysler Dodge Jeep Ram Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 31, 2022

Brandon did a great job from beginning to end. His communication was excellent and was always prompt to respond to any questions we had during our Jeep buying experience. More

by Ken S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Snitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Ken S., we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 28, 2022

Adam in the service dept was extremely helpful and made it and all around wonderful experience. More

by Fowlerbri17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words about your experience here at Chrysler Dodge Jeep Ram Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed. Fowlerbri17, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 24, 2022

Had my previous Jeep Wrangler for nine years and enjoyed working with Brandon to purchase my new Jeep Wrangler. More

by Rob
Recommend Dealer
Yes
Employees Worked With
Brandon Snitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Rob, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 30, 2022

Worst Experience Ever! As a car salesperson, it is imperative that he/she can provide pertinent information to finalize a sale. Nia could not answer basic questions regardi More

by Pastchala
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lanre Olayemo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nia Smith
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Oct 03, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Pastchala, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Chrysler Dodge Jeep Ram Franklin. We can assure you that it was truly not our intention to disappoint or frustrate you during this process.

September 30, 2022

My wife and I had a bad experience with this dealership and this young lady. We were in the process of purchasing a vehicle. We were at our bank attempting to finalize the deal. Nia was asked to verify som More

by clint_smith0320
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nia Smith
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Oct 03, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Whenever we learn that someone had anything less than the very best car buying or service experience ever here at Chrysler Dodge Jeep Ram Franklin we want to know why and more importantly, what we can do to make it up to you. That’s why we invite you to contact the manager’s office directly so we can address your concerns and rectify the situation to ensure that you get exactly what you want.

September 27, 2022

Staff was phenomenal! Service was great! Adam was very professional and accommodating throughout my Service contact. More

by Pamela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniella Forcelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Pamela, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 21, 2022

I had a great experience with the service department. They resolved my issues more quickly and inexpensively than I expected. More

by rclements
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Watters
Report | Print
Sep 23, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Rclements, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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