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Fox Volkswagen of Rochester Hills

Rochester Hills, MI

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rated
170 Reviews

773 South Rochester Rd.

Rochester Hills, MI

48307

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170 Reviews of Fox Volkswagen of Rochester Hills

September 01, 2017

VW comes out ahead After many visits to dealerships, Volkswagen Fox provided genuine help. I felt I would be scammed at other dealerships no matter the car manufacturer. More

by Viridianne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Hodges, Nick Briolat, ROLF KOSECK
August 28, 2017

Expect nothing but the best! From my first lease to my fourth, I have received exceptional service. Steve C. Goes above and beyond to make the leasing process a breeze. His though More

by Megcobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan, Steve Chaffin, Nick Briolat
August 25, 2017

Service experience Excellent service, as always! Recalled airbag replacement was completed in one hour, as estimated. Joe was very accommodating--brought paperwork to me More

by MMP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE SWAFFORD
August 24, 2017

Great job! Great service! Was greeted well and got refreshments. Service came out great and I'm back in the road. Great service here would recommend to anyone th More

by Renek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew clark, Rick Hodges, Mike Wilhelm, JUSTIN GAROFALO, JOE SWAFFORD
August 21, 2017

Perfect experience Every experience here is perfect. They treat me like family and always take great care of me and my cars. I have 3 Volkswagen and this is the only dea More

by AndreiMTM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilhelm, AL SPENCER, JOE SWAFFORD
May 10, 2017

Buyer beware I took my vehicle in to fox vw to get a second opinion on a diagnosis. I was told I needed a $1000 repair! After calling out the service manager Mike More

by Jried
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Wilhelm
May 11, 2017 -

Fox Volkswagen of Rochester Hills responded

Dear Buyer Beware, I have been caught up to speed on your situation with our dealership. Just so we are clear, and I understand this...You thought you had a problem with your vehicle, so you took it to a dealership to have it checked out. They let you know that they did not find anything. So, knowing that something is indeed wrong, you were not happy with their finding, so you decided to bring the vehicle to us. We do extensive diagnostics, which were above and beyond what you were charged for, and our tech was able to discover a code from a diagnostics tool. So now, you knew there was a problem, and now you have verification that there is one. However, you decide you are still not happy with that, so you decide to take it to yet another dealership. They have the same discovery as the first dealership, that first dealership you were also not happy with. I have read your email correspondence with the Service Manager Mike Wilhelm, including your threat to go to social media if he didn't respond to you, which he did, and you never got back to him, by May 2nd (he called you and left you a voicemail on May 1st). We pride ourselves on providing top services to the best of our abilities to each and every single one of our customers. We are business providing services, if we didn't care about our customers, we would have to close our doors, and that's a lot of people out of work. Obviously we are all human, and mistakes do get made sometimes which we are more than apologetic for, however with your situation, we are having a difficult time understanding why you are rating us low, and calling us rip off artists, when it seems we are the ones who have actually put the extra effort in to provide you with answers, and provide you with service for your vehicle. We are trying to work with you, and want to offer you the best we can possibly do for you. Please give Mike a call back so we can figure this out, and move forward expeditiously. Thank you for your feedback. We look forward to hearing from you.

March 14, 2017

They set a standard to follow! It was an credible experience purchasing my Beetle convertible from Rolf Koseck at Fox Volkswagen of Rochester Hills. He is trustworthy, knowledgeable More

by Deborah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ROLF KOSECK
Mar 15, 2017 -

Fox Volkswagen of Rochester Hills responded

Thank you, Deborah! We are so pleased to know your car purchasing experience was top notch with Rolf and our Fox team by your side. This is the kind of experience we strive to achieve with all our customers. Thank you for choosing fox, we look forward to continue to earn your future business. Have a wonderful week.

February 03, 2017

Outstanding Service and Sales Fox's service department is renown for its excellent work. My recent visits and subsequent purchase, prove Rolf Koseck, in Sales, to be equally so. More

by Robin Ziebert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ROLF KOSECK
Feb 03, 2017 -

Fox Volkswagen of Rochester Hills responded

Thank you, Robin! We appreciate you taking the time to give us a review and for the kind words about Rolf. We are happy to hear you had an excellent experience working with our Fox team. We look forward to earning your business in the future as well. Thank you for choosing Fox!

February 03, 2017

Outstanding Sales and Service Thinking about a new VW ? Let me highly recommend Rolf Koseck at Fox's Volkswagen. He is knowledgeable, flexible and not in the least pushy. More

by Robin Ziebert
Recommend Dealer
Yes
Employees Worked With
ROLF KOSECK
Feb 07, 2017 -

Fox Volkswagen of Rochester Hills responded

Thank you, Robin! Thank you for the review and kind words about Rolf! Rolf and the entire team are pleased to know we could help you with your car purchasing needs. We look forward to continue to earn your business in the future. Thank you for choosing Fox!

January 05, 2017

Extremely Professional, and a Stress Free Experience I almost didn't go to Fox VW because I heard about some dirt cheap leases Chrysler had going but I'm so glad that Fox was the first place I went to wh More

by Schweinsteiger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ROLF KOSECK
Jan 10, 2017 -

Fox Volkswagen of Rochester Hills responded

Thank you for the review and kind words about Rolf! Rolf and the entire Fox team strive to give our customers a friendly and easy car buying experience. We are very pleased to know we could accomplish this for you. We appreciate the business, and look forward to continue to earn your business in the future as well. Hope you are enjoying your new Volkswagen Jetta! Have a wonderful week. Thank you for choosing Fox!

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