Fox Volkswagen of Rochester Hills

I was looking to lease my first car that would be in my own name, and had my heart set on a car at a different dealership. A friend recommended that I check out Fox because he had leased his car there and own name, and had my heart set on a car at a different dealership. A friend recommended that I check out Fox because he had leased his car there and was really happy with his experience. I went there and met Jeff Kessler, where he genuinely listened to my preferences, rather than trying to sell me something I could not afford. He was extremely helpful and went over the pros and cons of buying and leasing, and the different types of cars that are out there (not just what was offered in his dealership). He said based on what I was looking for, I should check out the VW Jetta. He then introduced me to Alex Giacona. I did not know much about cars, and found him to be extremely informative and easy to get along with. After discovering the VS Passat, I decided that was the car that I wanted. Alex really worked with me to make sure I got a reasonable price (at the time I had just graduated college and was on a strict budget), and really made the leasing process a breeze for me. He also really worked with me to make sure I got everything I wanted in my car. Both Jeff and Alex still check up on me and the car (in a non-overbearing way). I had an amazing experience at this dealership and would HIGHLY recommend to anyone interested in buying or leasing a car. More

Van and Robert were extremely helpful throughout the leasing process. They were very easy to deal with and seemed very straight forward when we negotiated my lease and trade-in. I have been impressed by leasing process. They were very easy to deal with and seemed very straight forward when we negotiated my lease and trade-in. I have been impressed by the level of service I have received so far from everyone at Fox Volkswagen. I have been very pleased with my new VW CC and will definitely be happy to do business with Van and Robert again in the future. More

This is the second vehicle I have leased from Rob and both times have been far better than any other dealer experience I've had. The price he quoted me was exactly what I was given when I got to the dea both times have been far better than any other dealer experience I've had. The price he quoted me was exactly what I was given when I got to the dealership. The car was ready and waiting for me to test drive. I took my car home that night and have loved the CC since. The car, the dealership, and the people who worked there all make for an outstanding experience. I've recommended Fox to all my friends. More

I purchased a new VW from this dealer. I found my rep, Rob Lyons, to be very responsive to my needs searching the region for the car I was looking for. The purchase process was easy and I got the car at a Rob Lyons, to be very responsive to my needs searching the region for the car I was looking for. The purchase process was easy and I got the car at a fair price. If I needed another car, I would definitiely return to Rob to purchase one. More

I am amazed by this dealership. I have received the up-most quality customer service here. Everyone is willing to help if you have an issue. Too, out of excitement for my car to come in, I've had the d up-most quality customer service here. Everyone is willing to help if you have an issue. Too, out of excitement for my car to come in, I've had the decency of being notified the whereabouts of my car from fantastic salespeople via email. Definitely recommend this dealership. Fred has been great, ask for him! More

My family is now on our 12th VW lease/own vehicle. I was thinking that I might be missing something ... and totally researched/compared/drove cars from all different dealerships, makes/models. My salesman thinking that I might be missing something ... and totally researched/compared/drove cars from all different dealerships, makes/models. My salesman from Fox, Ken Bourns, called me to let me know that I might want to come in and take a look and talk about what could be available for me. In my previous opinion, buying a car is right up there with all those "not very pleasant, but necessary" things to do in life. I walked through the doors completely guarded. The next day, as I drove away with my new car ... I couldn't believe how easy, stress-free, and absolutely happy I was with the ENTIRE process. How often does that happen ???? I forgot how much fun driving can be ... I LOVE MY NEW VEHICLE!!! I can't say enough wonderful things about the dealership because they are totally responsible for the excellent experience I had. I still can't believe it went that well! WOW!!! Be sure you include Fox VW / Ken Bourns in your search for a vehicle ... you won't be sorry! More

I found myself in a sticky situation with my end of lease for my Mazda3 and thought I would be forced to buy out the car. The best decision I made was to stop in at Fox VW. I was looking at a minimum of $2 for my Mazda3 and thought I would be forced to buy out the car. The best decision I made was to stop in at Fox VW. I was looking at a minimum of $2,000 in over mileage and damage fees and Fox came through better than I could have ever imagined. They had the type of car I was looking for, worked with me to get my Mazda lease bought out, and got me into the car I wanted, for a price that was within my desired range. On top of all of that, I was treated in a truly friendly and professional manner. The staff, all the way from the Sales Manager, to the wonderful Salesman, as well as the Assistant Manager did everything they could to get me into my desired car and take care of the lease I was truly underwater in. I would recommend this dealership to everyone I know. It was a very pleasant, while unfamiliar experience for me. Thanks Fox VW! More

I have purchased 4 VW's in the last 2 years from these guys. I do my homework on pricing and they always are the lowest. Plus, there is none of that dealer b.s! Just a good group of VW fans selling them f guys. I do my homework on pricing and they always are the lowest. Plus, there is none of that dealer b.s! Just a good group of VW fans selling them for a living. Solid service dept as well. More

We were involved in an accident with the 2010 Routan and our sales person handled everything for us including a free loaner car for the 9 days it was in their body shop. The quality of the work was excellen our sales person handled everything for us including a free loaner car for the 9 days it was in their body shop. The quality of the work was excellent, and they kept me informed of the progress throughout the repair process. I would highly recommend Fox Volkswagen as their service after the sale is top notch. More

I went to this dealership a few years ago to price out a new vehicle with a trade in. They would not even discus pricing options on the new vehicle or the trade in price unless i let them run my credit. I new vehicle with a trade in. They would not even discus pricing options on the new vehicle or the trade in price unless i let them run my credit. I filled out the credit app but refused to sign it and wanted them to give me an estimate on the trade in. The offered me 5,000.00 less then KBB value on a trade in. i went right over to suburban VW and the offered me just over KBB trade in and well below sticker on the new vehicle. I would never step foot in Fox VW again. More