Fox Valley Volkswagen of St. Charles

We have now leased our FOURTH new vehicle from Alana at Fox Valley VW in West Chicago (currently '13 CC Sport and '12 Touareg TDI Sport w/Navi). We don't just happen to get Alana when we visit, we have so Fox Valley VW in West Chicago (currently '13 CC Sport and '12 Touareg TDI Sport w/Navi). We don't just happen to get Alana when we visit, we have sought her out ever since our first new vehicle from Fox Valley. Alana has always gone the extra mile for us and put up with our extremely stubborn requests, making us feel confident in each vehicle purchase we've made with them. She has an outstanding mix of professionalism and personability that is hard to find. We have been leasing from Alana and Fox Valley now for over three years and have not had ANY major issues with either our vehicles or the service provided by the dealership. The worst instance we have experienced was a brake light going out in our previous CC; this was covered under warranty and replaced within 30 minutes of showing up. The service department employees have always been a pleasure to meet with (especially Karen!)and extremely informative regarding any questions. I would give higher than "5" ratings for Alana, the service department, and the Sales Manager if possible; cannot recommend them any higher! More

Alana went straight to what it was I was looking for and was spot on with an offer. Definately call her when you are looking for a car! was spot on with an offer. Definately call her when you are looking for a car! More

Both above gentlemen are above and beyond any costumer service expectations one might expect. Mr. Savodge was extremely friendly, helpful, proficient, fast and knowledgeable, facilitating our purchase o service expectations one might expect. Mr. Savodge was extremely friendly, helpful, proficient, fast and knowledgeable, facilitating our purchase of a vehicle, and making it a pleasant experience. Thank you ! Mr. Mungo provides excellent customer assistance as a service advisor; all of the cars (4) in our household are Volkswagen, and on all of our visits to the service department we feel truly cared for and assisted on a promptly and efficient manner. Again, Thank you, It has been true pleasure doing business with this dealership. More

I purchased a used v.w certified 2010 with less then 20 k miles on a sat,I was dealing with the manger over used cars and was helpful,but after i purchased or signed the paperwork i asked for a copy of the v miles on a sat,I was dealing with the manger over used cars and was helpful,but after i purchased or signed the paperwork i asked for a copy of the v,w inspection report for my records along with the 2nd key? I was told by this manger we will take care of it,It was getting late by now and i needed to get home as this car was a birthday gift for my wife.On my way home i used the tollway and i noticed the car keep drifting and started vibrating.The next day i looked over the car much closer and found the rims were damaged along with the bumpers and they were painted a def,then the rest of the car,I know this car was a lees car and was under this dealership the hole time and i was certified by them? and had a 112 point check list that would have fixed all of it as good as new? So i took it right a way to the nearest certified v,w dealer witch was def,then the one i purchased it from.They looked it over and stated there was damage to all 4 rims and two were bent as far as the bumpers go they were repainted due to a accident and were repaired wrong and also had a total of over 15 things that needed repair! I also had to get a alignment just to keep from damaging the car any fuller.I called v,w customer care and faxed over paperwork from this inspection and they have been in contact with the manger of the purchasing dealership for almost two weeks and has had much resistance as i had.I did get a hold of the head manger and was told by him,I should have seen the prob,s before i bought it? This is not what v,w certified means fixed as good as new and all repairs are maid before you buy it? I strongly feel quality of work was very bad and the dealership did not back it up.. More

Mike was great. I walked in with a goal in mind and a trade in and he made it happen. I bought my last tdi from a different dealership and that was a PAINFUL experience. This experience was great. Tal trade in and he made it happen. I bought my last tdi from a different dealership and that was a PAINFUL experience. This experience was great. Talk to Mike! More

Great dealer. Great car at a fair price. Honest and straight forward. I would recommend this dealer to anyone looking for a new or used car. straight forward. I would recommend this dealer to anyone looking for a new or used car. More

Peter was very helpful and honest. Had a difficult situation - son's car was totalled, we were leaving on month-long vacation next day, didn't know insurance settlement amount, but had to put deal tog situation - son's car was totalled, we were leaving on month-long vacation next day, didn't know insurance settlement amount, but had to put deal together and make all arrangements. Peter got it done, and son got exact car he wanted. Bill Hull More

Had a problem with some financing issues. But Once Jim the GM got involved we were able to get to a level ground. Overall Jake the sales guy was great. Just make sure you read everything when buying a car the GM got involved we were able to get to a level ground. Overall Jake the sales guy was great. Just make sure you read everything when buying a car from any dealership. More

As the car price came down so did the value of our trade-in. Having come in because they were our local dealer and with our homework done, they low-balled our trade-in and refused to meet another deal trade-in. Having come in because they were our local dealer and with our homework done, they low-balled our trade-in and refused to meet another dealer's online deal. They suggested we go to Carmax to see what our truck was worth,and we did! Carmax's offer came in exactly where we thought our trade-in should, and we ended up buying a used 2012 Volkswagen with 5 thousand miles (and still under warranty) and saved our self 9000 dollars. Ferdinado was nice but had to run to the boss for everything we asked. Thanks, Fox Valley for the tip to go to Carmax! All I can say is feel free to walk away. No recommendation for this dealer. More

Mike K. Is a true asset to Fox Valley Volkswagen. There was no pushy sales and Mike took the time to show me exactly what I wanted to see. On my first visit I asked just to test drive the Passat and didn't was no pushy sales and Mike took the time to show me exactly what I wanted to see. On my first visit I asked just to test drive the Passat and didn't purchase the car he didn't chase me out the door to prod me if I would buy the car, as other dealerships had. He was very patient with me and the three other critics I brought on my second trip, to again look at some of the vehicles. The car I wanted wasnt in stock, but he made sure to find it and get it to me with everything I wanted. I am now in a 2012 Jetta TDI, loaded, with manual transmission. Thanks Mike I will recommend you and Fox Valley Volkswagen to all my friends and family. More