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Fox Subaru
Grand Rapids, MI
42 Reviews
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42 Reviews of Fox Subaru
December 17, 2017
Nice Place The people at the service desks are always courteous and professional, The customer waiting area and facilities are very nice, and the servicing time The people at the service desks are always courteous and professional, The customer waiting area and facilities are very nice, and the servicing time is reasonable. More
by The Bings
Employees Worked With
No Comment
October 23, 2016
GOAT! That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my work schedule and stayed late on a Saturday to complete paperwork. I can't recommend them enough! GOAT!!!! More
by RuthieB
Employees Worked With
Russ
May 31, 2016
Terrible customer service I recently went in to purchase a 2016 Subaru Impreza sport on June 26. I waited for a sales rep to help me out but it seemed like nobody wanted to wor I recently went in to purchase a 2016 Subaru Impreza sport on June 26. I waited for a sales rep to help me out but it seemed like nobody wanted to work for a sale. So I walked inside and talked to the receptionist about talking to someone so I could take it for a test ride. Jen came out to give me the whole speal about the car. Took it for a ride and instantly knew it was the car for me, but ended up taking a different one for a test drive. After the test drive i told her I was interested and we needed to talk numbers. She then asked me how I wanted to pay, and with my response her whole attitude changed. I told her I wanted to pay cash for the car She then told me that they have a 0% financing up to 36 months blah blah. NO I don't want a car payment Anyways, after tax and everything it came out to 1500$ more than what I wanted to pay. Now I have bought a couple vehicle brand new in my lifetime and never have I once payed sticker price. So I know there is a little room to work with. I told her I have 25k cash right now for the vehicle. Sticker price was $24,999. She wasn't budging and kept insisting for some reason that I finance. Are you joking?? I then told her I would have to think about it as it was higher than what I originally intended on spending, hoping that she would change something and help me out. She didn't! Later that night I left her a message telling her I really loved the car but just couldn't spend the extra $$ and maybe she had a 2015 with the same features just a little less expensive for me.. I have still gotten no response from her. So not only was I upset that I waited over half hour in the lot before I went inside to get help but I WAS another sale for Fox Subaru Grand Rapids and the terrible customer service turned me to go somewhere else. 😕 More
by Ednudna6
Employees Worked With
Jen? Claims she's too salesman in the state
May 04, 2016
Dishonorable If only there were a 0 star option. Subarus are a great car but this dealership does not do them justice. After an agreed upon out the door price a fa If only there were a 0 star option. Subarus are a great car but this dealership does not do them justice. After an agreed upon out the door price a factory recall was made on the car's airbag by Subaru. The used car manager claimed he now couldn't sell it for less than $1100 over the agreed upon price. They did not honor our original deal, even though I have the paperwork stating the agreement and the price. I have never tried so hard to get a dealership to SELL ME a car! I spent over two weeks calling this place for updates on the vehicle and they never returned calls. The receptionist is only willing to transfer the calls to voicemails of the sales agents. The used car manager, Gareth, broke the original agreement price he made with us because of a factory recall, that I'm sure Subaru covered the cost of. I do not have any good things to say about my experience with this place or the staff. Buyers should seriously beware and take extreme caution. Plenty of other (honorable) Subaru dealerships out there. Go to them first! More
by Geoffrey A Kartes
Employees Worked With
Gareth - Used Car Manager
July 24, 2015
Committed Customer No Longer After purchasing and having my Impreza serviced at Fox Subaru for many years, the past few months have been frankly troubling. The service department After purchasing and having my Impreza serviced at Fox Subaru for many years, the past few months have been frankly troubling. The service department has gone from taking great care with questions, and explanations for servicing my vehicle, to a severely diminished customer service focus. While the new building and facilities certainly are nice, there is no privacy. Staff openly initiates service and monetary discussions in the middle of the lobby where multiple customers are waiting. Even after giving them the benefit of the doubt on two occasions, discussing concerns with the service adviser and general manager, little to no effort to address the concerns or even communicate an understanding of the concerns has occurred. Additionally, there seems to be a lack in attention to detail, which truly drives success for a genuinely customer service oriented organization. The multi point service inspection paperwork is often incomplete. You can count on the electronic portion to be filled in. Suggested maintenance is written down, and the service adviser is unprepared to discuss the cost for such maintenance. When we asked what the cost would be, an estimate was given on the fly, and we were told to call back to get a an accurate estimate. Prices have increased considerably since they have moved into the new building. Overall, we are sad to say this, but we will not be returning to Fox Subaru. Up to Muskegon we go. More
by ejfrench
Employees Worked With
Dave B, Ryan C
February 16, 2015
Right Place at the Right Time I was at the right place at the right time when I bought my Subaru from Jim. Jim made the process easy. He listened when I was explaining what I wan I was at the right place at the right time when I bought my Subaru from Jim. Jim made the process easy. He listened when I was explaining what I wanted, and he found it at a good price. The people who took care of the paperwork kept things simple and easy. I drove away a happy customer, appreciating Jim and the others there. More
by Scott Ware
Employees Worked With
Jim
February 08, 2015
Lacking in customer care When buying or leasing a car from the Subaru branch of this Delta Imports, be prepared for problems and to make a lot of phone calls or visits. Also, When buying or leasing a car from the Subaru branch of this Delta Imports, be prepared for problems and to make a lot of phone calls or visits. Also, be very skeptical about promises from the sales staff. Get everything they promise in writing with signatures. I recently leased a new Subaru from Delta Imports. When I picked the car up, I discovered that it had some factory flaws which multiple members of the sales staff promised to have fixed at no cost as soon as the replacement parts were available and at my convenience (even promising to come and pick up the car and deliver a loaner to me for the day or so needed to make the repairs). Most of that did not happen. After 3 months, I hadn't heard anything from anyone. So, I checked with the dealership service and parts departments during a scheduled oil change. The parts department had no record of me in their part ordering system because the sales department had not placed the part request...after 3 months. The parts department promised to order the required parts and have someone contact me when they were available to be installed. They did say that one of the parts was not yet available, and it could take several more weeks before it was. After another month, I was at the dealership for a warranty-covered repair (wheel bearing had gone bad after 4000 miles), and I checked with the parts department on the status of my initial request. As it turned out, the parts for my initially needed repair had been sitting in a back room at the dealership for two weeks, but no one had contacted me. Luckily, it was a slow day for the service department, and the service manager was pretty good in dealing with the situation. So, I was able to get all the necessary repairs done that day. Very poor communication between departments and minimal effort toward customer service. To top things off, the dealership has since sent me several requests/incentive offers to recommend them to people looking to buy or lease a car. More
by gandalph130
Employees Worked With
Jen W. (sales) David M. (service manager)
September 28, 2014
Overpriced service, Their costs are high even for a dealer. It would be cheaper to buy the parts you need from their online store beforehand than to have them supply them Their costs are high even for a dealer. It would be cheaper to buy the parts you need from their online store beforehand than to have them supply them. I don't understand the reason for that. Make sure to call the service concierge directly when making an appointment. The person i talked to when making the appointment did not set up all the things i wanted done so the parts were not available. The customer service was fine but I'm having all other service done somewhere else. More
by Acher
Employees Worked With
D
September 24, 2014
Return with new problems I purchased 2 cars from this dealer and have had all servicing performed by them as well. I pay the higher cost because I expect a premium level of se I purchased 2 cars from this dealer and have had all servicing performed by them as well. I pay the higher cost because I expect a premium level of service. Every time I bring my car home, be it an oil change or a $600 maintenance, there is an issue with one of the cars lights. The first time (within 6 months of purchasing a CPO A6) one of the front headlights needed replacing. Then after returning from another service a different lightbulb had issues. Now, a day after returning from another maintenance, my rear headlights aren't working. Coincidence? you be the judge, but these additional "repairs" amount to hundreds of dollars over the service charge. Needless to say, I'm taking my business elsewhere. More
by Pathguy2014
Employees Worked With
Audi Service Center
September 05, 2014
I've Changed My Opinion About Delta After our first experience with Delta, my family and I thought we would not return there again to have our vehicle serviced. However, the general man After our first experience with Delta, my family and I thought we would not return there again to have our vehicle serviced. However, the general manager, Ryan Coe, stepped up and made sure our bad experience was turned around. Our original visit was to have the car hooked up to the computer and to let us know any codes that the vehicle reported, as well as to have the turbos checked for leaking seals. When we arrived, Delta had no record of our appointment, and after waiting a very long time to get our car checked out, we were not provided the information we had requested. Ryan called us at home to apologize, and asked us to come back so that he could make things right. He allowed us to drop the car off the night before, and even offered a free loaner vehicle. We were later given the full diagnosis of the vehicle, and while we were not happy with the estimated cost (expensive), that is not the fault of the dealership. In the end we were provided with the level of service that we expected, and I respect and appreciate the general manager for reaching out to us and making sure we were taken care of properly. I no longer have any reservations about returning to Delta for service of our Audi A6. They have proven to me that customer service is important to them, and I will recommend Delta to others. More
by mmpickering
Employees Worked With
Mike, Ryan Coe
