Fox Subaru

Brought my 2005 Outback XT in for another blown turbo..... after Subaru replaced the first one under warranty! The second turbo lasted 14000 miles and failed, 2000 miles out of warranty? They told turbo..... after Subaru replaced the first one under warranty! The second turbo lasted 14000 miles and failed, 2000 miles out of warranty? They told me 11.5k to replace the turbo and the bottom half of the motor! After doing research, a new factory motor and turbo can be bought for $6500!! When dealing with the service manager Dave.... he was clueless to what was going on with my car, and he even thought my car was already complete? And when i asked the service consultant Dave Moerland over the phone, what he would do if he was me...he suggested he'd hang the phone up and cry? xxx Some of the worst customer service i have ever experienced. Needless to say..... i had the car fixed for $1700 from another local Subaru mechanic and purchased another New 2012 Outback from the fine fellows in Lansing Subaru! Be careful..... Dave will blow smoke up your a@% AND RIPP YOU OFF!! Update.... I brought my new 2012 Outback into Delta to have something looked at that was under warranty. Dave Moerland freaked out, he spoke loudly in front of other customers about how he work here for 17 years and complained about how i left bad comments about him that were uncalled for! I was just being honest and wanted to share my experience with the world (yelp)!!! He said he didn't even want to service my Subaru... he was done with me and would have his Manager call me. I quietly left and called Subaru of America in their parking lot :) Delta gives "Subaru of America" a really bad name!! More

Bought my CPO Audi from a private party out of state (back when the CPO could be transferred, unfortunately no longer an option with Audis) and have taken it for service at German Auto, Prestige, Commun (back when the CPO could be transferred, unfortunately no longer an option with Audis) and have taken it for service at German Auto, Prestige, Community Auto, Rochester Audi, and Delta. By far my best experiences have been at Delta, and this is from someone who is wary of "stealerships." German Auto and Community are closer to where I live and work, but it's been worth the drive for me to take it to Delta. The repair costs are usually the same, sometimes a little higher than the independent shops, but in my experience, they almost always get the job done right the first time. (An aside: at Community, I was told I'd "have to get used to it" regarding a rattle after a $2000+ suspension upgrade, a problem that turned out to be a loose fastener. At German Auto, they charged me for a windshield wiper fluid top off (!!) following a $800+ timing belt change. It's the little things, guys! Prestige's hours suck.) Delta has provided me with free loaners when my car would be in longer, even now when the car is no longer under warranty. All in all they treat my car and me very well. The waiting room experience is pleasant, too, although last time I was there it was a bit crowded. More