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Fox Buick GMC

Farmington Hills, MI

4.9
1,062 Reviews

38000 Grand River Ave

Farmington Hills, MI

48335

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1,062 Reviews of Fox Buick GMC

March 27, 2017

Sellers service flooded vehicle I've had numerous poor experiences with Sellers Buick-GMC service department, but my latest experience has been the worst one yet. I've given them amp More

by Jsxtreme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pat Hogan, Tom Brown, Phil Haelterman, Pat English
Mar 27, 2017 -

Fox Buick GMC responded

Hi Justin, the events you are describing were something we took full responsibility for when it occurred in November of 2016. In November, we made multiple gestures and presented several options to correct the incident with our sincerest apologies from our entire team. Our service team thoroughly inspected your vehicle for any water intrusion, taking the vehicle apart and replacing any components that may have been exposed to water with new, genuine, GM parts. In order to ensure the vehicle was returned to pristine condition we removed the seats, carpet, front seat covers, examined seat padding, and the seat-heating elements - all of which were thoroughly dried and showed no signs of damage from moisture. We also replaced the entire shifter and the safety belt buckles to ensure neither were compromised in any way. While this is something we never-ever want any of our customers to experience, we took full responsibility when it occurred nearly 6 months ago. If you wish to discuss this further, please contact Pat Hogan our General Manager.

Mar 28, 2017 -

Jsxtreme responded

Hello Sellers Buick GMC, First, yes this happened 6 months ago. I just now signed up here after buying a vehicle from another dealership and I thought it was important to leave a review of Sellers to warn others of your dealership now that I have an account. This isn't the first time Sellers has made a major mistake. It wasn't just this one time problem, you have a track record of poor service with my vehicles. I have discussed this with Pat Hogan, and his solution was to try to sell me another vehicle with a higher payment. Pretty lousy to trash a customers vehicle and then try to flip a sale out of it. Taking full responsibility would have been terminating the lease on the damaged vehicle so I could lease/buy a new GMC Terrain from a dealership of my choice. You failed to do so, hence this review.

Mar 28, 2017 -

Fox Buick GMC responded

Hi Justin, the events you are describing were something we took full responsibility for when it occurred in November of 2016. In November, we made multiple gestures and presented several options to correct the incident with our sincerest apologies from our entire team. Our service team thoroughly inspected your vehicle for any water intrusion, taking the vehicle apart and replacing any components that may have been exposed to water with new, genuine, GM parts. In order to ensure the vehicle was returned to pristine condition we removed the seats, carpet, front seat covers, examined seat padding, and the seat-heating elements - all of which were thoroughly dried and showed no signs of damage from moisture. We also replaced the entire shifter and the safety belt buckles to ensure neither were compromised in any way. While this is something we never-ever want any of our customers to experience, we took full responsibility when it occurred nearly 6 months ago. If you wish to discuss this further, please contact Pat Hogan our General Manager.

March 27, 2017

Happy customers! Bill gogola was awesome! He helped us get out of 2 leases that we hated. He is one of the best sales guys out there and will go above and beyond to ma More

by Mhartzog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Gogola
Mar 30, 2017 -

Fox Buick GMC responded

Thank you so much for the kind words for Bill! We are so happy to hear that he was able to be such a big help to you and we're so glad that we'll get the chance to work with you again in the future! Thanks for your business and have a wonderful day!

March 25, 2017

Patrick English and service team are amazing! I give Patrick English, Mary Rowley and all of the service team 5 stars for taking such great care of me the other day! Our brand new Yukon XL was hav More

by Satisfied Sellers Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Rowley, Pat English
Mar 28, 2017 -

Fox Buick GMC responded

We're thrilled to know that you love our service team just as much as we do! Patrick and Mary work hard to make sure that service experiences are stress-free and positive. Thank you for the 5 stars! Please let us know if there is ever anything else we can do to assist you or your husband.

March 24, 2017

Amazing experience!!! Jenifer Leonowicz made my experience with Sellers Buick GMC amazing! She was extremely personable, and gave me such outstanding customer service, tha More

by Nick S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Williams was a pleasure also. , Jenifer Leonowicz
Mar 28, 2017 -

Fox Buick GMC responded

Thank you so much for your recommendation, Nick! We appreciate the kind words about Jenifer! We're thrilled that she's a part of our Sellers Buick GMC family. Our goal is to always meet our customer's every need and make them feel comfortable. Please don't hesitate to reach back out to us in the future!

March 24, 2017

Smooth and friendly. Always a good experience at this dealership. The salespeople are friendly, knowledgeable and helpful. The dealership is very updated and clean - mak More

by Graciecat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Seloske
Mar 28, 2017 -

Fox Buick GMC responded

We value your feedback, thank you for the 5 stars! We're glad to know that you enjoyed and appreciated the service we provide for our customers. Drop by and say hello anytime!

March 24, 2017

GREAT Experience Dealing with this dealership was a GREAT experience. All questions were responded to and the sales experience was to the point and without any problem More

by mred6540
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Haelterman
Mar 28, 2017 -

Fox Buick GMC responded

Thank you so much for your review! We appreciate any opportunity to please our customers. Feel free to let us know if you have any additional questions.

March 24, 2017

Easy to work with. Answered my questions. Didn't waste our time. Beautiful vehicle and good price. Returned e-mails and phone calls promptly. Vehicle was ready for pi More

by Hoops6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Murphy
Mar 28, 2017 -

Fox Buick GMC responded

Thank you for your rating and review! We're happy that you were satisfied with your experience at Sellers Buick GMC. Let us know if there's anything else we can do to help!

March 23, 2017

Flawless experience We had such an amazing experience with Jen when purchasing our vehicle. She was friendly, knowledgeable, and professional. I cannot wait to send my f More

by Lamead
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy, Jenifer Leonowicz
March 23, 2017

Wonderful Environment and Very Professional Tom English was very professional and the vehicle was ready for us to test drive soon as we got there. He was so friendly and helpful. More

by Tawana123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom English
Mar 27, 2017 -

Fox Buick GMC responded

Thank you so much for the kind words! We are thrilled that Tom took care of you and gave you a great experience with us. We hope to see you back at the dealership for any of your future car needs. Thanks again!

March 23, 2017

Professional and efficient, prompt follow up. Tom English and the Sellers sales team were great to work with from the initial prompt internet contact follow up from Jazlyn Newlin through the final More

by GSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jazlyn Newline (internet response), the front desk admin on initial dealership visit for test drive, Lisa (extra coverages), Tom English
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