Fort Wayne Toyota

At this dealer, one can always expect prompt, efficient and friendly service! We heartily recommend this dealer! and friendly service! We heartily recommend this dealer! More

Michael Smith is very knowledgeable and easily answered my questions and concerns. He did a virtual presentation and sent it in my wife which immediately sold her. The dealership was very pleasant and a my questions and concerns. He did a virtual presentation and sent it in my wife which immediately sold her. The dealership was very pleasant and accommodating to work with. More

Took care of the recall and all other services I requested in a most timely manner. requested in a most timely manner. More

My parents that are elderly, 85 and 84 - my father is hard hearing and my Mom has a hard time understanding things, were recently taken advantage of. They were trading in a 3 year lease vehicle from anot hard hearing and my Mom has a hard time understanding things, were recently taken advantage of. They were trading in a 3 year lease vehicle from another that had a substantial pay off amount. They were told the dealer was taking care of it, meaning the paper work, which my parents thought they were handling the pay off of the lease. Not once were they informed of the amount of payment they were paying to pay off the lease and turn the car over to Lexus of Fort Wayne. There was depreciation applied that added to the cost as well. Once I found out their monthly lease payment was $926 for 3 years which the dealer graciously lowered to $510 after my parents wrote a check for $15,000, I could not believe it. I know my parents and they would never agree to paying off a lease early and turning over the car to the dealer to resell at a hefty price of of $43,000. I placed a call to Patrick O'Keefe and advised him of my thoughts. After 16 minutes of attempted smooth talking by Patrick he admitted my parents paid off the remainder of the lease and turned the car over to them. I have informed my parents of the situation and needless to say they are sick. They are very frugal, conservative and hard working people (factory work and farmer for my dad, full time stay at home for my mom along side of helping my dad on the farm), which is why I am so upset they were take advantage of. If the dealer does not agree to help the out with this we will be contacting the Indiana State Attorney General. More

FW Toyota Lexus' service department is highly customer service oriented, and our experience has been extremely positive. Even the rare miscue is dealt with quickly and in a positive manner. Combine that w service oriented, and our experience has been extremely positive. Even the rare miscue is dealt with quickly and in a positive manner. Combine that with fair pricing and you have a winner. More

I was a little surprised by the final price, everything else was great . Michele was super great from start to finish, she made sure I was ok coming to the dealership and back home else was great . Michele was super great from start to finish, she made sure I was ok coming to the dealership and back home More

Our salesman Gage was great to deal with. The dealership was very professional. The financial department was was well organized and efficient. I would buy from them agin was very professional. The financial department was was well organized and efficient. I would buy from them agin More

I went to Toyota because I needed a car, and planned on leaving with a car! The staff was friendly, knowledgeable, and I left with a great car leaving with a car! The staff was friendly, knowledgeable, and I left with a great car More

I bought a Prius 3 years ago from Michael. The buying experience was good and the car has performed well so far. Michael checks in with me occasionally and today called to say the odometer mileage had be experience was good and the car has performed well so far. Michael checks in with me occasionally and today called to say the odometer mileage had been entered incorrectly at my last service (not at dealership) and needed to be adjusted. A couple quick phone calls to keep the Carfax report in order and avoid a possibly bigger problem down the road when it comes time to sell. Thanks, Michael! More