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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

September 02, 2021

Very friendly. Easy to work with. Thrilled they had 2 new Camrys on the lot I could choose from. I leased the SE and am very happy with it! More

by BTDOERFFLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex McGrew
Sep 02, 2021 -

Fort Wayne Toyota responded

Congratulations on your new Toyota Camry SE! It was our pleasure to assist you and we're thrilled we had what you were looking for. Thanks for choosing Lexus of Fort Wayne!

September 01, 2021

Service did a good job. I believe that service takes care of my car appropriately and does the work that is necessary to keep my car running well. More

by KNVRICH17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien, Chris
Sep 01, 2021 -

Fort Wayne Toyota responded

Thank you for trusting our team with your business and your vehicle! Your continued support means a lot to us here at Lexus of Fort Wayne, and we look forward to assisting you again next time.

August 31, 2021

Behind the times in a car buying experience. Salesman rode with me on test drive. Sales manager was terrible. Unncessarily long process. Go somewhere else More

by FWA7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rigo Rodriguez , Andrew Burton
Sep 17, 2021 -

Fort Wayne Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 31, 2021

service did a great job, oil changed/tires rotated as expected. Car was ready when expected, it had been washed, waiting for me in the lot when I went to pick it up More

by BRETSPINKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Carr
Aug 31, 2021 -

Fort Wayne Toyota responded

Thanks for your review! We appreciate your confidence in our service team. See you next time at Lexus of Fort Wayne!

August 31, 2021

Ft Wayne Toyota is very professional and courteous. They take care of my needs and car. I was a little disappointed because they didn’t sweep out the car and wash it though like they always do. More

by SSUGARBEAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pyay Thu, Herb Lefler
Sep 01, 2021 -

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota Lexus.

August 26, 2021

It took longer than quoted for the part to arrive. Of course, there have been supply and delivery issues during COVID-19. The wait time was appropriate. Friendly employees. More

by GEORGANNABALOGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damian
Aug 26, 2021 -

Fort Wayne Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 26, 2021

Car was in "detailing" 4 hours before test drive...still wasn't clean after we bought it. Found significant mechanical problems after dealer prep. Salesman was not conversant with different models. More

by DGREGORY26
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian someone
Sep 12, 2021 -

Fort Wayne Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 25, 2021

I felt I was treated with respect. I had been looking for a van for a while and other dealerships advertised but didn’t have them. And at one dealership I was left 20 minutes to wait because the receptionist More

by VINTHOUSE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker
Aug 25, 2021 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new van and we look forward to serving you again!

August 23, 2021

Service advisor did not listen to what I was saying both times I returned this car for service. I was told that what I saw / observed with the cars dash gauges was wrong, could not have happened. I was l More

by COUNTYCOWPOKE
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy
August 23, 2021

Everything went well. The staff are straight forward and knowledgeable. All questions answered easily and efficiently. An over all positive experience. Very satisfied with the survive. More

by donnypenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Survive and cashier
Aug 23, 2021 -

Fort Wayne Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Donny and the Lexus of Fort Wayne team. Drive safely, and we hope to see you back again down the road!

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