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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

October 11, 2021

Michael knows how to do his job, giving the customer the best experience possible! He listened to all of our wants and our needs, then took the time to allow us to drive several different models while poin More

by Vjling1031
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Oct 12, 2021 -

Fort Wayne Toyota responded

Congratulations on your new vehicle! We are so glad that Michael had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

October 06, 2021

Micheal really went the extra mile for me on a personal level! He and the dealership are very welcoming, professional, honest, and knowledgeable.. I came down from Michigan and when I have a need for anoth More

by pstone65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Oct 07, 2021 -

Fort Wayne Toyota responded

Thank you for the great review! We appreciate your support and are so happy to hear that you had such a successful purchase experience working with Michael and the Lexus of Fort Wayne team. Drive safely in your new vehicle, and we hope to see you back again down the road!

October 04, 2021

They quickly diagnosed my "check engine" light which turned out to be a gas cap! More

by ZZEDPOWERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not get name of technician who did the fix.
Oct 04, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 01, 2021

I had a great experience with Michael he was very friendly and helpful with finding me a vehicle that I really liked. Highly recommend him More

by aprilbean31April
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Oct 01, 2021 -

aprilbean31April responded

I highly recommend fort Wayne Toyota Lexus everyone was very friendly there especially Michael Smith I would definitely go back there again

Oct 01, 2021 -

Fort Wayne Toyota responded

Thank you for the great review! We are proud to have Michael on our team and happy to hear that he delivered such a successful purchase experience. Drive safely in your new vehicle, and enjoy it! We appreciate your business and hope to see you back at Lexus of Fort Wayne down the road!

October 01, 2021

Disappointed in communication, cleanliness of dealership and my car once “ready”. Very poor paint retouching and car was never washed. Used car sold with very little gas in tank as well. Overall, not impres More

by KIMBYEYA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Smith
Oct 18, 2021 -

Fort Wayne Toyota responded

Thank you for bringing this to our attention. We strive to make sure all our customers leave happy, and we're sorry to hear that we didn't meet our goal in this case. We appreciate your feedback.

September 29, 2021

Sales rep Charles did well and finance moved quickly. Followup poor. Finance rep Tyler failed to return calls regarding warranty, purchase agreement, and Ziebart. warranty contract never received and su More

by DAVIDBBAIRD1124
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles 5
Oct 16, 2021 -

Fort Wayne Toyota responded

David and Cindy, providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

Oct 17, 2021 -

DAVIDBBAIRD1124 responded

Thank you for your reply. After the purchase was done late September, we were able to clarify last weekend the Ziebart appearance package for $1999 that was required for the sale but not itemized on the sales agreement and further clarify that we would have to come back to fort Wayne for the diamond treatment since Battle Creek MI Ziebart where we live was not in the franchise that was Part of the contract with Fort Wayne Toyota as we had been told by Charles. Charles S graciously offered for us to use a vehicle while our truck was being treated for the day in Fort Wayne . We still await a copy of the written extended Warranty that we signed and have the signature page only. We are Still having Difficulty in reaching Tyler Headding in finance who has not returned our calls or provided this written document.

September 29, 2021

These guys are professional, knowledgable, and thorough. Have been servicing our car for many years and they have earned our respect! More

by D.HAUPT431
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 29, 2021 -

Fort Wayne Toyota responded

Thank you for the great review! We appreciate your business over the years and are thrilled to hear that you had such a seamless service experience working with the Lexus of Fort Wayne team. Drive safely, and we hope to see you back again down the road!

September 24, 2021

Chris Rinker did a great job keeping me informed of incoming vehicles that I may be potentially interested in. Potential vehicle arrived, Chris advised me asap, worked through the process with Chris an More

by TMAN1162
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker
Sep 24, 2021 -

Fort Wayne Toyota responded

We're so happy to hear that your purchase experience was such a success! It's wonderful that Chris was there every step of the way and even went the extra mile for you to stay after closing. We're honored that your search brought you to Lexus of Fort Wayne, and we hope we'll have more chances to provide you with exceptional care in the future!

September 24, 2021

Very good service. Friendly and efficient. Everyone was very nice. Plus the price was right. More

by MURCINMEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Sep 24, 2021 -

Fort Wayne Toyota responded

Reviews like this one make our day! Thank you for choosing Lexus of Fort Wayne and for taking the time to share your experience. We hope to welcome you back for anything that your vehicle may need in the future!

September 22, 2021

From start to finish very easy to work with, friendly and knowledgeable. We would definitely buy here again! More

by MMCAHILL6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Carr
Sep 22, 2021 -

Fort Wayne Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with the Lexus of Fort Wayne team. Drive safely, and we hope to see you back again down the road!

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